What to do if ExpressVPN won’t connect after update

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Do you have ExpressVPN installed on your PC? Do you encounter connection problems after an update? This guide will help you out. Here, we’ll be showing you how to restore connection, when ExpressVPN won’t connect after update.

ExpressVPN is one of the most popular VPN service providers out there, with millions of users across the globe. The VPN is especially optimized for speed and connectivity. As such, it is the preferred choice of many computer users, for masking and bypassing geo-restrictions on the internet.


However, for some reasons, ExpressVPN won’t connect after update. And no matter how many times you try to reconnect, it just keep coming up blank. This is not common, but when it happens, it could be very frustrating.

To fix this issue, we will be looking at some of the most reliable troubleshooting methods, which can be adopted to fix the error.

This connection error can be caused by various factors, notably incomplete installation or updates, virus or malware attacks and system configurations among others.

Normally, you would get a “connection failed” window, which carries the message – “we were unable to connect to this VPN location”. This is typically what you get if you are unsuccessful while trying to connect to an ExpressVPN server. Every feasible solution to this error will be discussed in this section.

Also, if you are able to connect to ExpressVPN, but unable to connect to the internet after an update, the troubleshooting techniques herein are also applicable.

How can I fix ExpressVPN connection problems?

Solution 1: Check Internet Connection

This is the basic troubleshooting solution, which is usually adopted to fix any form of connection error. Without a stable internet connection, ExpressVPN is technically useless.

To ensure your internet is up and running, disconnect ExpressVPN. Then, try to access the web: if you are able to connect without stress, the problem is obviously exclusive to ExpressVPN. After this, you can try the solution, to fix the connection error.

However, if you are unable to connect to the internet after disconnecting ExpressVPN, then the error is from your system’s connectivity (and not ExpressVPN). In this case, you might have to reset the network settings (connectivity) on your device.

Note: For Windows users, make sure you disable Network Lock after disconnecting ExpressVPN. Failure to do so would hinder your system’s connectivity.

Solution 2: Reboot PC

This is the first line of action while trying to troubleshoot any form of error on computers. So, if your ExpressVPN won’t connect after update, and you’ve ran the internet connection test, try and reboot your system.


System reboot would clear all temporary files from your computer, and this might include malwares or a connection bug(s) that is affecting ExpressVPN‘s connectivity.

Solution 3: Try and Connect to Another ExpressVPN Server

The primary objective of this solution is to check if the connection problem is server-exclusive or not. If you are able to connect to another server, then the connection problem is server-specific. And in this case, there is nothing you can do about it.

In the meantime, before your preferred server’s connection is restored, you can make use of other nearby servers to mask your identity and enjoy unhindered access to your favourite websites.

However, if you are still locked out after trying this method, try and run the next troubleshooting technique.

Solution 4: Change VPN Protocol

There is quite a number of VPN connection protocols out there. The most notable ones include L2TP/IPSec, TCP, UDP, OpenVPN and PPTP among others. These protocols are supported on virtually all servers.

However, some of them might not be supported in certain server locations, especially locations with heavy VPN traffic like the US.

By default, ExpressVPN connects all its servers via the UDP protocol. However, the protocol might not be functional in some server locations. Hence, you won’t be able to connect to such servers.

In this case, the ultimate solution is to change your VPN protocol from the default UDP to OpenVPN TCP, PPTP or L2TP.

To change your VPN protocol, follow the steps below:

  • Disconnect ExpressVPN.
  • Click on the menu icon (hamburger menu) at the top left hand corner of your screen.
  • Select “Options”
  • Under the “Protocol” tab, select your desired protocolexpressvpn protocols
  • Click “OK”
  • You are all set!

If this fails to resolve the connection issue, proceed to the next solution.

Solution 5: Disable Firewall and Other AV Software on your PC

An antivirus software could restrict internet connection, if such function is enabled. In this case, ExpressVPN won’t connect, no matter how many times you try. Hence, to restore connection, you might have to disable these antivirus programs or simply uninstall them.

Once connection is restored, you can reinstall the program(s), and configure them to grant access to ExpressVPN.

If the connection problem still persists, try the next solution.

Editor’s Note: This article continues on the next page.

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