What to do if ExpressVPN won’t connect after update

Daniel Segun By: Daniel Segun
6 minute read

Home » Fix » What to do if ExpressVPN won’t connect after update

Do you have ExpressVPN installed on your PC? Do you encounter connection problems after an update? This guide will help you out. Here, we’ll be showing you how to restore connection, when ExpressVPN won’t connect after update.

ExpressVPN is one of the most popular VPN service providers out there, with millions of users across the globe. The VPN is especially optimized for speed and connectivity. As such, it is the preferred choice of many computer users, for masking and bypassing geo-restrictions on the internet.

However, for some reasons, ExpressVPN won’t connect after update. And no matter how many times you try to reconnect, it just keep coming up blank. This is not common, but when it happens, it could be very frustrating.

To fix this issue, we will be looking at some of the most reliable troubleshooting methods, which can be adopted to fix the error.

This connection error can be caused by various factors, notably incomplete installation or updates, virus or malware attacks and system configurations among others.

Normally, you would get a “connection failed” window, which carries the message – “we were unable to connect to this VPN location”. This is typically what you get if you are unsuccessful while trying to connect to an ExpressVPN server. Every feasible solution to this error will be discussed in this section.

Also, if you are able to connect to ExpressVPN, but unable to connect to the internet after an update, the troubleshooting techniques herein are also applicable.

How can I fix ExpressVPN connection problems?

Solution 1: Check Internet Connection

This is the basic troubleshooting solution, which is usually adopted to fix any form of connection error. Without a stable internet connection, ExpressVPN is technically useless.

To ensure your internet is up and running, disconnect ExpressVPN. Then, try to access the web: if you are able to connect without stress, the problem is obviously exclusive to ExpressVPN. After this, you can try the solution, to fix the connection error.

However, if you are unable to connect to the internet after disconnecting ExpressVPN, then the error is from your system’s connectivity (and not ExpressVPN). In this case, you might have to reset the network settings (connectivity) on your device.

Note: For Windows users, make sure you disable Network Lock after disconnecting ExpressVPN. Failure to do so would hinder your system’s connectivity.

Solution 2: Reboot PC

This is the first line of action while trying to troubleshoot any form of error on computers. So, if your ExpressVPN won’t connect after update, and you’ve ran the internet connection test, try and reboot your system.

System reboot would clear all temporary files from your computer, and this might include malwares or a connection bug(s) that is affecting ExpressVPN‘s connectivity.

Solution 3: Try and Connect to Another ExpressVPN Server

The primary objective of this solution is to check if the connection problem is server-exclusive or not. If you are able to connect to another server, then the connection problem is server-specific. And in this case, there is nothing you can do about it.

In the meantime, before your preferred server’s connection is restored, you can make use of other nearby servers to mask your identity and enjoy unhindered access to your favourite websites.

However, if you are still locked out after trying this method, try and run the next troubleshooting technique.

Solution 4: Change VPN Protocol

There is quite a number of VPN connection protocols out there. The most notable ones include L2TP/IPSec, TCP, UDP, OpenVPN and PPTP among others. These protocols are supported on virtually all servers.

However, some of them might not be supported in certain server locations, especially locations with heavy VPN traffic like the US.

By default, ExpressVPN connects all its servers via the UDP protocol. However, the protocol might not be functional in some server locations. Hence, you won’t be able to connect to such servers.

In this case, the ultimate solution is to change your VPN protocol from the default UDP to OpenVPN TCP, PPTP or L2TP.

To change your VPN protocol, follow the steps below:

  • Disconnect ExpressVPN.
  • Click on the menu icon (hamburger menu) at the top left hand corner of your screen.
  • Select “Options”
  • Under the “Protocol” tab, select your desired protocolexpressvpn protocols
  • Click “OK”
  • You are all set!

If this fails to resolve the connection issue, proceed to the next solution.

Solution 5: Disable Firewall and Other AV Software on your PC

An antivirus software could restrict internet connection, if such function is enabled. In this case, ExpressVPN won’t connect, no matter how many times you try. Hence, to restore connection, you might have to disable these antivirus programs or simply uninstall them.

Once connection is restored, you can reinstall the program(s), and configure them to grant access to ExpressVPN.

If the connection problem still persists, try the next solution.

Solution 6: Reconfigure Browser’s Proxy Setting

If your browser’s proxy setting is not properly configured, ExpressVPN would not work in sync with such browser. Hence, before you connect your ExpressVPN, ensure your web browser is set to “no proxy” or “auto-detect proxy”.

For convenience, we will be showing you how to disable proxy on Google Chrome. Follow the guidelines below:

  • Navigate to “Chrome Menu” on the browser’s toolbar and click on it.
  • On the displayed window, select “Settings” > “Advanced”.
  • Under the “System” tab, select “Open proxy settings” to open “Internet Properties”.
  • Go to “Local Area Network (LAN) settings”, and select “LAN Settings”.
  • Go to “Automatic configuration”, and uncheck the “Automatically detect settings” box.automatically detect proxy settings windows 10
  • In the same section, uncheck the “Use a proxy server for your LAN” box
  • Select “OK” > “OK”.

Note: The above outlined guide is exclusive to Google Chrome on Windows.

If the connection error still persists, try the next solution.

Solution 7: Reinstall the Latest Version of ExpressVPN

If your device’s ExpressVPN won’t connect after update, the cause might be incomplete installation. And in such cases, the ultimate solution is to uninstall the program and reinstall the latest version.

To run this troubleshooting process, follow the short guide below:

  • Exit and uninstall ExpressVPN from your PC.
  • Log on to your ExpressVPN account.
  • On your account, click on “Set Up ExpressVPN”.
  • Download and install the latest version on your computer.
  • Set up it and connect to your desired server.

If the connection error remains unfixed, try the ultimate solution below.

Solution 8: Save & Send Log File to ExpressVPN Support Team

ExpressVPN keeps records of all your activities via the log file (diagnostics). This log file would show what is causing the connection error.

To save and send your diagnostics log file, follow the steps below:

  • Click on the menu button on the ExpressVPN dashboard.
  • Select “Diagnostics”ExpressVPN diagnostics
  • Click on “Save to File”
  • Send the saved diagnostics file as an email attachment to ExpressVPN technical support team at support@expressvpn.zendesk.com

Note: This is exclusive to ExpressVPN 6X

After doing this, you would get a response and a possible solution from their support team in no time.

Conclusion

ExpressVPN is an industry-class virtual private network provider, with a large client-base across the globe. One notable downside of the program is its vulnerability to  connection problems, especially when ExpressVPN won’t connect after update.

In this guide, we have outlined eight troubleshooting solutions to help restore connection to your VPN, if and when the error occurs. Depending on the initial cause of the connection error, one or all of the solutions up there would work for you.

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