FIX: Facebook app not working in Windows 10

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always spots the next big thing surrounding Microsoft...
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facebook windows 10 app not working
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More and more social networks find their place in Microsoft Store. The Facebook app is there for a while, followed by the Facebook Messenger app which is mandatory for the chat. However, even though this Windows 10 integration works rather well, there are still some internal issues plaguing users. Some users weren’t even able to open the Facebook app upon installation. This is a reoccurring issue and the app just won’t work for some of Windows 10 users.

In order to address this, we suggest following the steps below. Hopefully, you’ll be able to resolve the issue with one of the enlisted solutions.

How to fix Facebook app issues on Windows 10

  1. Run the Store Apps troubleshooter
  2. Update DirectX and check display drivers
  3. Reset the Facebook app
  4. Reinstall the Facebook app
  5. Try alternatives until the problem is sorted out

1: Run the Store Apps troubleshooter

Let’s start with the built-in troubleshooter which deals with app-related issues on Windows 10. Due to a slow integration and frequent changes in Microsoft Store apps, this tool is a valuable asset in dealing with all major in-app issues. If you’re unable to open the Facebook app for Windows 10 or the app underperforms, running the dedicated troubleshooter might help.

Here’s how to run the Store Apps Troubleshooter in Windows 10:

2: Update DirectX and check display drivers

Some users who experienced issues with the Facebook app resolved the problem by checking the DirectX and updating the display driver. Updating the DirectX shouldn’t be a problem, but display adapters are somewhat hard to address, even though the generic driver looks up-to-date.

You’ll need to find that’s not what always works the best. Rather, you should navigate to the OEM’s official support website and download the official driver compatible with your device.

These are the 3 main graphics cards manufacturers:

And here’s where to find the DirectX installer:

3: Reset the Facebook app

In addition, if an app is underperforming or you experience repetitive issues, you can always reset it to factory values. This option was introduced to improve the troubleshooting of Windows UWP apps. Once you reset it, the app should start working properly.

Of course, this isn’t a rule but we suggest trying it out. Also, make sure that the essential permissions are granted to the Facebook and you can also reset the Messenger as well.

Follow these steps to reset the Facebook app:

  1. Press Windows key + I to open Settings.
  2. Choose Apps.
  3. Under the Apps & features, search for Facebook.
  4. Expand Facebook and select Advanced options.facebook windows 10 app not working
  5. Scroll down and click Reset.facebook windows 10 app not working
  6. Check the app permissions.facebook windows 10 app not working
  7. Repeat this for Facebook Messenger.
  8. Restart your PC.

4: Reinstall the Facebook app

If the previous step fails, the next thing you can try out is the reinstallation. Now, we suggest (and it’s recommended by users who resolved the issue), to use some kind of a third-party cleaner or uninstaller to remove the associated files before installing the app again. Check out this list to find the fitting tool. After that, you can install the Facebook app again and give it a go.

Here’s how to reinstall the Facebook app:

  1. Open Settings.
  2. Choose Apps.
  3. Under the Apps & features, search for Facebook and expand it.
  4. Click Uninstall.facebook windows 10 app not working
  5. Run the third-party tool to clean the remaining associated files.
  6. Open the Microsoft Store and search for Facebook.
  7. Install Facebook.facebook windows 10 app not working

5: Try alternatives until the problem is sorted out

Finally, if the official app falls short, we suggest trying out the 3rd-party alternatives available in the Store. There’s a limited number of apps at your disposal, but we can point out 2 or 3, for sure. You can browse the Store on your own and find the fitting one, and the majority is free so there’s that, as well.

We tried out these and they were performing rather well:

With these at your disposal, we can conclude the article. You can try getting back to Facebook after some time, as the error might be resolved and you’re finally able to access the app. Don’t forget to tell us how the enlisted step worked for you. The comments section is just below, so don’t shy away from leaving a comment.


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Why do all these websites start with 1. INSTALL OUR SOFTWARE?
Why not give us some fixes that don’t involve you shilling some malware-filled app.