Fix: your Family Safety is not Working in Windows 10?

By: Radu Tyrsina
4 minute read

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The Family Safety is not working inWindows 10, Windows 8, Windows 8.1, for some users, with the following message being displayed “There’s a temporary problem with the service. Please try again”. We’ll try to offer your a series of fixes for this problem.
family safety windows 8

How to fix Family Safety issues on Windows 10

  1. Run the Family Safety Troubleshooter
  2. Change the Family Safety rating
  3. Disable your antivirus/ firewall
  4. Fix your account
  5. Update Windows
  6. Check the control level

The Family Safety function in Windows 10, Windows 8 and Windows 8.1 is very useful as it allows to create another account or a child’s account that you can control and get reports about its PC activity. The Family Safety option lets you set additional limits, as well. But a number of users have been complaining on the forums that the feature isn’t working as it should be.

I have three younger sisters, all three have the same make and model of Toshiba laptops. We have family safety set up on all three laptops but only two of them work correctly. The two that work block the internet and give feedback on activity. My youngest sister has family safety set up exactly the same but she has full access to the internet and it will not give feedback on activity.  The administrator on her account has a local account, she does as well. I have a different laptop and I have a Microsoft account.

This is what Erica Anderson is saying on the Microsoft forums.

1. Run the Family Safety Troubleshooter

The first and most obvious step that the person who is having similar issues needs to do is to run the Family Safety Troubleshooter (direct download link). If that solves your problems, then it’s great; if not, read further.

  • Make sure that the kids you choose to monitor each need a standard user account
  • Set up a new child account and setup the limitation in Family safety to check the result
  • Use the Clean boot mode to check whether a security block could be the culprit

Read AlsoThe best parental control software to monitor and limit Internet usage

2. Change the Family Safety rating

Still not working? Well, luckily for your, there are some more suggested fixes. You might need to set the rating system in Microsoft Family safety as seen in the picture from below:

windows 8.1 family safetyThe above fixes also apply to you if your child’s account is not showing as a child.

3. Disable your antivirus/ firewall

If the issue persists, try disabling your antivirus temporarily and see whether that has any effects. Turn off the firewall as well.

4. Fix your account

verify microsoft family account

Take the problematic device and go to Microsoft’s support page to fix account issues that may be causing this error.

Your child’s Microsoft account may periodically expire on their device. When this happens, activity is not sent from the device and various errors and issues may occur. The quickest way to fix that is to verify the account.

5. Update Windows

Microsoft periodically release new Windows 10 updates in order to improve system stability, add new features and fix the existing bugs. As a matter of fact, the latest Windows 10 OS version brings major improvements for time limits and activity reporting.

If it’s been a while since you last updated your Windows 10 computer, check for updates as soon as possible as this action may solve the Family Safety issues that you’re experiencing.

Here’s how to install the latest Windows 10 updates:

  1. Go to Start > type ‘update’ > double click the first result to open the update sectionfix Family Safety not Working windows 10
  2. Now, click on the ‘Check for updates’ button and install the available updates.
  3. Restart your computer and check if the issue persists.

6. Check the control level

If you can’t see recent usage data from your child’s device, most likely the Family Safety feature is working properly, it’s just that the control level is not appropriate.

Go to Settings > Privacy > Feedback & diagnostics > set the level to Enhanced or Full. Keep in mind that if the level is set to Basic, your child’s activity won’t be reported.

As a quick reminder, in the Creators Update OS version, website activity is sent at the Basic level, but Device and App Usage still require Enhanced or Full.

Did any of these solutions helped you fix the problem? Let us know in the comment section below.


Editor’s Note: This post was originally published in November 2013 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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