What to do if WhatsApp Web is not working?

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • There can be a few factors behind WhatsApp Web not working. The web client not working will probably be due to a network connection or browser issue. 
  • First of all, check if WhatsApp is down or not. Then, focus on your browser, and clear the cookies, install the latest updates and restore default settings.
  • If you have any other issues with WhatsApp of you want to learn some tips and tricks, check out our WhatsApp section.
  • There are plenty of web apps out there and what better time to use them than now? Visit our Web Apps category for some related problems and solutions.
whatsapp web not working

How can I fix WhatsApp Web issues?

  1. Is WhatsApp Down?
  2. Check Browser Compatibility
  3. Check for Browser Updates
  4. Clear Browser Cookies
  5. Reset the Browser
  6. Turn Off VPN Software
  7. Turn Airplane Mode On and Off on Phones
  8. Reset iPhone Network Settings
  9. Open the Internet Connections Troubleshooter
  10. Zoom In to the WhatsApp Web Page to Scan the QR Code

WhatsApp Web enables Android and iOS users to open their messaging app in PC browsers.

The WhatsApp blog states, Our web client is simply an extension of your phone: the web browser mirrors conversations and messages from your mobile device.

Connecting to that web client is usually relatively straightforward. However, some users have stated in forum posts that WhatsApp Web doesn’t work in their browsers.

There can be a few factors behind WhatsApp Web not working. The web client not working will probably be due to a network connection or browser issue.

Or it might be the case that the software users are utilizing aren’t compatible with WhatsApp Web. These are a few resolutions that can fix WhatsApp Web.

How can I fix WhatsApp Web if it’s not working?

What are the best solutions to fix WhatsApp Web? First of all, check if WhatsApp is down or not. Then, focus on your browser, and clear the cookies, install the latest updates and restore default settings.

If the issue persists, use additional troubleshooting solutions. You’ll find them below.

Step 1: Is WhatsApp Down?

First, check if WhatsApp Web is generally down. It might be the case that the web client’s server is down. Users can check if the web client is down at the downdetector.com website.

Downdetector.com currently highlights that the WhatsApp server isn’t down. However, if WhatsApp is down, users will need to wait until the web client is back up again.

Step 2: Check Browser Compatibility

WhatsApp Web doesn’t work for users utilizing browsers that it doesn’t support.

So some WhatsApp users might need to check browser compatibility before connecting to the app’s web client.

Google Chrome, Safari, Firefox, Opera, and Edge are browsers that are compatible with WhatsApp Web.

So that excludes browsers such as Vivaldi, Internet Explorer, and Maxthon, which have millions of users.

Users browsing with incompatible browsers will need to install WhatsApp compatible alternatives.

Step 3: Check for Browser Updates

Remember that WhatsApp Web might still not work in seemingly compatible browsers that need updating.

WhatsApp Web doesn’t necessarily support every version of Chrome, Firefox, Opera, etc. So check that your browser is the latest version.

Chrome users can check for browser updates by clicking Customize Google Chrome button > Help > About Google Chrome. That will open the tab shown directly below.

Chrome will automatically update itself, and users can then press a Relaunch button to restart the browser.

About Chrome

Step 4: Clear Browser Cookies

WhatsApp Web not working might be due to corrupted browser cookies. That’s especially the case when any cookie >error message</span> appears in the browser.

This is how Chrome users can erase cookies.

  • Click the Customize Google Chrome menu button at the top right of the browser’s window.
  • Click More Tools > Clear browsing data to open the window in the shot directly below.

Clear browsing data

  • Select the Cookies and other site data option.
  • Press the Clear Data button to erase the cookies.

Step 5: Reset the Browser

Browser reset options can come in handy for fixing web apps and clients that don’t work.

Most browsers include resetting options that will restore them to their default settings, erase browsing data (such as cookies), and turn off extensions.

Thus, resetting a browser will clear its data and ensure there aren’t any extensions on that might hamper a web app or page. This is how Chrome users can reset that browser.

  • Input chrome://settings/ in the browser’s URL bar, and press the Enter key.
  • Scroll down the Settings tab, and click Advanced to expand its options.
  • Scroll down to the bottom of the tab where users can select the Restore settings to their original defaults option shown directly below.


  • Click Restore settings to their original default to open a Reset settings dialog box.

Reset settings

  • Click Reset settings to reset Google Chrome.

Step 6: Turn Off VPN Software

VPN client software and networks can generate connectivity issues with WhatsApp Web. So users should turn off VPN software before opening WhatsApp Web in their browsers.

VPN users can usually disable VPNs in Windows 10 by right-clicking their VPN software system tray icons and selecting a Disconnect option.

The software might then provide some further instructions for disconnecting.

Step 7: Turn Airplane Mode On and Off on Phones

WhatsApp Web might not work because of phone connectivity issues. The web client is, after all, an extension of mobile devices.

Toggling Airplane Mode on and then off again can fix Android and iOS mobile connections.

To toggle Airplane Mode on/off on an iPhone, tap Settings and turn Airplane Mode on for about half a minute. Then toggle Airplane Mode off again.

Android mobile users can toggle Airplane Mode on/off from Network & Internet within Settings.

Step 8: Reset iPhone Network Settings

Resetting network settings can also fix WhatsApp Web connectivity for iPhones. Resetting the network settings restores them to factory defaults.

To reset the network settings on an iPhone, open Settings and select General > Reset. Then iPhone users can select a Reset Network Settings option.

Step 9: Open the Internet Connections Troubleshooter

Some users might need to resolve connectivity issues on their PCs to fix WhatsApp Web.

The Internet Connections troubleshooter can come in handy for fixing internet connectivity issues, which might then also fix WhatsApp Web.

This is how users can open the Internet Connections troubleshooter in Windows 10.

  • Open Cortana by pressing its Type here to search taskbar button.
  • Enter ‘troubleshoot’ in the search box.
  • Click Troubleshoot to open the Settings window shown directly below.


  • Select Internet Connections and click Run the troubleshooter to open the window in the shot directly below.

Internet connections

  • The troubleshooter will display two options. If you can open webpages in your browser, select the Help me connect to a specific web page option.
  • Then enter the WhatsApp Web URL in the text box.

Internet connections 2

  • Press the Next button. Then the troubleshooter might provide some fixes WhatsApp Web.

Step 10: Zoom In to the WhatsApp Web Page to Scan the QR Code

WhatsApp users need to capture a QR code with their phones to utilize the app’s web client. Low resolution phone cameras don’t always capture the QR code clearly.

As such, WhatsApp Web doesn’t work for users who can’t capture QR codes with their mobiles’ cameras.

To ensure a phone captures the QR code, try zooming in to the WhatsApp Web page by pressing the Ctrl and + hotkey.

That hotkey will zoom in on the page and expand the QR code. Then try scanning the QR code again.

The above resolutions might fix WhatsApp Web for many users. However, if more fixes are required, check out this WhatsApp connectivity article.

FAQ: Read more about WhatsApp

  • How do I reconnect to WhatsApp Web?
To start using WhatsApp web, first, you need to open a webpage on your browser and go to WhatsApp web. Then use WhatsApp on your phone to scan the QR code that appears on the screen. If it’s not working, read our expert guide to fix that.
  • Does WhatsApp Web still work?
Yes, it does but keep in mind that your phone needs to stay connected to the internet for WhatsApp web client to work. Of course, you will not able to use it if there is no Internet connection on your computer.
  • Why can’t I open WhatsApp on my laptop?
Probably you need to update the application on your phone. Type in Store in Search bar, open it, then click your account. Choose Download and Updates and click on Check for Updates.

Editor’s Note: This post was originally published in December 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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