WhatsApp Web is not working? Try these fixes

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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  • There can be a few factors behind WhatsApp Web not working, including a network connection or a browser issue. 
  • Check if WhatsApp is down or not because the servers might have a problem and you might have to wait until the outage is fixed.
  • Other platforms, such as an emulator, can be used to connect to WhatsApp and saves you plenty of time with emergency access. 
whatsapp web not working in Windows 10

WhatsApp Web enables both Android and iOS users to open their messaging app in PC browsers.

The WhatsApp blog states: Our web client is simply an extension of your phone: the web browser mirrors conversations and messages from your mobile device.

Connecting to that web client should be relatively straightforward. However, some users have stated in forum posts that WhatsApp Web doesn’t work in their browsers.

Why isn’t the WhatsApp Web app working?

There can be a few factors behind this problem. The web client not working will probably be due to a network connection or browser issue.

Another very usual inconvenience is that your phone doesn’t have a stable Internet connection so the web app can’t connect with it.

Or it might be the case that the software users are utilizing isn’t compatible with WhatsApp Web. What are the best solutions to fix WhatsApp Web?

First of all, check if WhatsApp is down or not. Then, focus on your browser, and clear the cookies, install the latest updates and restore default settings.

If the issue persists, use additional troubleshooting solutions. You’ll find them below.

How can I fix WhatsApp Web if it’s not working?

  1. Is WhatsApp down?
  2. Check browser compatibility
  3. Check for browser updates
  4. Clear browser cookies
  5. Reset the browser
  6. Open WhatsApp from PC with LDPlayer
  7. Turn off VPN software
  8. Turn Airplane Mode on and off on phones
  9. Reset iPhone network settings
  10. Open the Internet Connections Troubleshooter
  11. Zoom In to the WhatsApp web page to scan the QR code

1. Is WhatsApp down?

First, check if WhatsApp Web is generally down. It might be the case that the web client’s server is down. You can check if the web client is down at the downdetector.com website.

Downdetector currently highlights that the WhatsApp server isn’t down. However, if WhatsApp is down, wait until the web client is back up again.

2. Check browser compatibility

WhatsApp Web doesn’t work for those utilizing browsers that it doesn’t support. So, you might need to check the browser compatibility before connecting to the app’s web client.

Google Chrome, Safari, Firefox, Opera, and Edge are browsers that are compatible with WhatsApp Web. That excludes browsers such as Vivaldi, Internet Explorer, and Maxthon, which have millions of users.

Those browsing with incompatible browsers have no other chance but to install compatible alternatives.

3. Check for browser updates

Remember that WhatsApp Web might still not work in seemingly compatible browsers that need updating.

WhatsApp Web doesn’t necessarily support every version of Chrome, Firefox, Opera, etc. So check that your browser is the latest version.

Chrome users can check for browser updates by clicking Customize Google Chrome button, then Help, and finally About Google Chrome. That will open the tab shown directly below.

Chrome will automatically update itself, and users can then press a Relaunch button to restart the browser.

4. Clear browser cookies

  1. Click the Customize Google Chrome menu button at the top right of the browser’s window.
  2. Up next, click More Tools, then select Clear browsing data to open the window in the shot directly below.
  3. Select the Cookies and other site data option.
  4. Press the Clear data button to erase the cookies.

WhatsApp Web not working might be due to corrupted browser cookies. That’s especially the case when any cookie error message appears in the browser.

5. Reset the browser

  1. Input chrome://settings/ in the browser’s URL bar, and press the Enter key.
  2. Scroll down the Settings tab, and click Advanced to expand its options.
  3. Up next, scroll down to the bottom of the tab where users can select the Restore settings to their original defaults option shown directly below.
  4. Click Restore settings to their original default to open a Reset settings dialog box.
  5. Click Reset settings to reset Google Chrome.

Browser reset options can come in handy for fixing web apps and clients that don’t work.

Most browsers include resetting options that will restore them to their default settings, erase browsing data (such as cookies), and turn off extensions.

Thus, resetting a browser will clear its data and ensure there aren’t any extensions that might hamper a web app or page.

6. Open WhatsApp from PC with an Android emulator

LDPlayer is a free Android emulator that employs virtualization technologies to let you experiment with the Android operating system on your computer. This is one of the most effective and lightweight Android emulators for Windows.

With LDPlayer you can install WhatsApp from System Apps, Play Store after you download and install the freeware on your Windows OS. 

WhatsApp is significantly easier to use on a computer. Instead of staring at tiny screens and using little on-screen keyboards, you can view your messages clearly on a large screen.

Your friends will be amazed at how swiftly you answer if you use your keyboard instead of your touch-screen keyboard.

As a result, LDPlayer has made it simple for you to use WhatsApp Messenger on your PC.

7. Turn off VPN software

VPN client software and networks can generate connectivity issues with WhatsApp Web. So, users should turn off VPN software before opening WhatsApp Web in their browsers.

Users can usually disable VPNs in Windows 10 by right-clicking their VPN software system tray icons and selecting the Disconnect option.

The software might then provide some further instructions for disconnecting.

You can also turn off any VPN from the Network & Internet section from the Settings menu in Windows 10.

8. Turn Airplane Mode on and off on phones

WhatsApp Web might not work because of phone connectivity issues. The web client is, after all, an extension of mobile devices.

Toggling Airplane Mode on and then off again can fix Android and iOS mobile connections.

To toggle Airplane Mode on/off on an iPhone, tap Settings and turn Airplane Mode on for about half a minute. Then toggle Airplane Mode off again.

Android mobile users can toggle Airplane Mode on/off from Network & Internet within Settings.

9. Reset iPhone network settings

Resetting network settings can also fix WhatsApp Web connectivity issues for iPhone users. This restores them to factory defaults.

To reset the network settings on an iPhone, open Settings, select General, then Reset. At this point, feel free to select the Reset Network Settings option.

10. Open the Internet Connections troubleshooter

  1. Open Cortana by pressing its Type here to search taskbar button and enter troubleshoot in the search box.
  2. Click Troubleshoot to open the Settings window shown directly below.
  3. Select Internet Connections and click Run the troubleshooter to open the window in the shot directly below.
  4. The troubleshooter will display two options. If you can open webpages in your browser, select the Help me connect to a specific web page option.
  5. Then enter the WhatsApp Web URL in the text box.
  6. Press the Next button. Then the troubleshooter might provide some fixes WhatsApp Web.

11. Zoom in to the WhatsApp web page to scan the QR code

WhatsApp users need to capture a QR code with their phones to utilize the app’s web client. Low-resolution phone cameras don’t always capture the QR code clearly.

As such, WhatsApp Web doesn’t work for users who can’t capture QR codes with their mobiles’ cameras.

To ensure your phone captures the QR code, try zooming in to the WhatsApp Web page by pressing the Ctrl and + hotkey. This will zoom in on the page and expand the QR code. Then try scanning the QR code again.

The above resolutions might fix WhatsApp Web for many users. However, if more fixes are required, check out this WhatsApp connectivity article.

We’d like to hear more from you on this matter so don’t hesitate to drop a comment in the dedicated section below.

Frequently Asked Questions

  • To start using WhatsApp web, first, you need to open a webpage on your browser and go to WhatsApp web. Then use WhatsApp on your phone to scan the QR code that appears on the screen. Take immediate action if WhatsApp Web is not working.

  • Yes, it does but keep in mind that your phone needs to stay connected to the Internet for the WhatsApp web client to work. Of course, you will not be able to use it if there is no Internet connection on your computer.

  • Probably you need to update the application on your phone. Type in Store in the Search bar, open it, then click your account. Choose Download and Updates and click on Check for Updates.

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