Easily Check Your FedEx Claim Status & Get a Case Update

Looking for a FedEx case update? Here's how to easily check the status of your claim

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Having trouble with a FedEx delivery? You can file a claim in just a couple of steps.
  • It's also incredibly easy to check your FedEx claim status and get updates on your case.
  • All you have to do is log into your account and insert the FedEx case number or tracking number received upon filing the request.
How do I check my FedEx claim status?

To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

As a Fed Ex customer, you can file a claim for concealed loss, visible or concealed damage, delivery or payment delays, non-delivery, or misdelivery. Obviously, you will also be able to check your FedEx claim status.

One should file a complaint within 21 calendar days. Additionally, all supporting documentation must be filed within 9 months of the delivery date.

How long do FedEx claims take?

In this article

According to FedEx, a claim will normally take no more than 7 business days to be solved. Nevertheless, the procedures are liable to take longer if additional verifications are required.

This is why we suggest you present all the necessary documents and retain the original package as well.

Here’s how to file a claim with FedEx:

  1. Go to the online page of FedEx Claims.
  2. Click the Start a Claim button.
  3. Submit all the necessary information: tracking number, shipment details, and personal details.

Alternatively, you can call the FedEx support number (which differs, depending on where you’re located) and ask for more information about your delivery.

If your delivery declared values were more than $100, make sure to have all the documents at hand related to your purchase/delivery.

Now, what happens after FedEx claim? After filing a complaint, you’ll receive a confirmation email, which includes a FedEx claim tracking number or as it’s widely known, a FedEx case number.

How do I check on my FedEx claim?

  1. Log into your FedEx account. This is a mandatory step to view your claims, otherwise, you won’t be able to see the details.
  2. Then go to Support > File a claim.
  3. Click the Start a Claim button.
  4. Select the View My Claims tab at the top. The claim FedEx claim tracking number will be necessary.

This is how you can easily request a FedEx claim status update. Again, you can call the FedEx support number and request the status of your claim, based on the claim tracking number.

FedEx settles most cases in 5 to 7 business days unless additional time for research is needed. Obviously, they will notify you if that is the case. When a claim is settled, you receive a confidential envelope with FedEx’s official response.

We truly hope that any claim you file with FedEx gets a satisfactory reply. If you want to share your experience with FedEx, use the comments section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

This article covers:Topics: