FIX: Error loading media: File could not be played on Chrome

Madalina Dinita
by Madalina Dinita
Managing Editor
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  • Google Chrome is currently the most popular browser in the world with millions of users worldwide.
  • Some users reported various Chrome errors and one of these errors is File could not be played error.
  • To fix this issue, it’s required that you reset your browser settings and disable the hardware acceleration.
  • Having additional multimedia problems in Chrome? Be sure to check our Chrome hub, for more in-depth solutions.
this video cannot be played error code: 224003

Many Windows 10 users reported encountering error message Error loading media File could not be played in Google Chrome.

This issue is common for video files, blocking Chrome users from accessing the respective content.

The error seems to be caused by a conflict with the media player or errors caused by cookies and extensions.

Fortunately, we’ve managed to come up with a series of fixes to help you fix this issue.

How can I fix error loading media error in Chrome

1. Reset the browser settings

  1. Click the Three dots icon in the top right corner > open Settings.chrome settings chrome Error loading media File could not be played
  2. Scroll down and click Advanced to expand the advanced settings.
  3. In the Reset and clean up section > click Reset.
  4. Reload Chrome and check to see if this fixed the error.

We’ve written extensively about video bugs. Check out this guide on how to fix video format issues in your browser.


2. Disable hardware acceleration

  1. Click the Three dots icon on the top right corner of Google Chrome > open Settings.
  2. Scroll down and click Advanced.
  3. Find Use hardware acceleration when available in the System section and press the toggle turning it off – it’s turned off when the color turns gray.disable hardware acceleration chrome Error loading media File could not be played
  4. Restart Google Chrome and see if this fixed the issue.

3. Delete cache and cookies

  1. Click the Three dots icon on the top right corner of Google Chrome.clear browsing data chrome Error loading media File could not be played
  2. Select More tools > click Clear browsing data.
  3. Choose a time range to delete the data, selecting All time is recommended in order to make Chrome work better.
  4. Select the type of information that you want to delete.
  5. Click Clear data.
  6. Restart Chrome to see if it fixed the issue.

4. Update Google Chrome

  1. Click the Three button icon on the top right corner of the browser.
  2. Scroll to the Help section and expand it > click About Google Chrome.
  3. The update process will then start on its own.
  4. Hit the Relaunch button after the update is done.

5. Disable extensions

  1. Click the Three button icon on the top right corner of the browser.
  2. Expand the More tools menu > select Extensions.settings chrome extensions chrome Error loading media File could not be played
  3. Disable the extensions by clicking the toggle switch next to their name – the extension is disabled when the toggle turns gray.
  4. Restart the browser and see if the solution fixed the issue.

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We hope that at least one of our solution helped you fixed the issue regarding the online video loading issues. If you know other working solutions, feel free to leave a comment in the comment section below.

FAQ: Learn more about Google Chrome

  • How do I fix video not playing on Chrome?

If video isn’t playing in Chrome, you might fix it by updating Chrome to the latest version or by removing the problematic extensions.

  • How do you reset Google Chrome?

Resetting Google Chrome is simple, and you just need to go to the Chrome menu > Settings > Advanced. From there you just need to click the Reset button to reset Chrome.

  • What happens if you reset Google Chrome?

If your reset Chrome, all your data, including settings, extensions, and browsing history will be removed.

  • Is it safe to delete Chrome data?

Yes, it’s safe to delete Chrome data, as long as it’s cache data. To delete cache data, you can use the Clear cache option in Chrome or delete the \AppData\Local\Google\Chrome\User Data\Default\Cache folder.

Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.