FIX: Error loading media: File could not be played on Chrome

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Google Chrome is currently the most popular browser in the world with millions of users worldwide.
  • Some users reported various Chrome errors and one of these errors is File could not be played error.
  • To fix this issue, it’s required that you reset your browser settings and disable the hardware acceleration.
  • Having additional multimedia problems in Chrome? Be sure to check our Chrome hub, for more in-depth solutions.
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Many Windows 10 users reported encountering error message Error loading media File could not be played in Google Chrome.

This issue is common for video files, blocking Chrome users from accessing the respective content.

The error seems to be caused by a conflict with the media player or errors caused by cookies and extensions.

Fortunately, we’ve managed to come up with a series of fixes to help you fix this issue.

How can I fix error loading media error in Chrome?

1. Use Opera

Opera browser

In this article, we are presenting several solutions on how you can fix the not loading media file error on Chrome, but before you start going through them, you should first consider whether it would not be easier to simply switch to a different browser.

And, if you want to use a reliable tool, then we think you should consider installing Opera on your device.

The great thing about Opera is that it comes with various built-in packages, enhanced resource consumption, and great design.

Because Opera already has an integrated VPN you can be sure that all your data is being kept private.

As for error loading media, Opera is has a video pop-out functionality that has significantly improved users’ experience. This feature allows you to continue browsing on other sites while the opened video is playing and staying in the ground.



Use Opera, and watch your favorite media files error free. Get it now!

2. Use CCleaner to delete cache and cookies

Every once in a while, it’s recommended to clear the Google Chrome cache every once in a while. Users have reported that doing so could help fix Chrome errors, including ones related to loading media files.

CCleaner is a software program to easily clean your PC and remove any unwanted files that would have otherwise interfered with how well your device works.

The software has an intuitive interface and can be used without extra effort. It is very easy to run.

All you have to do in order to start the cleaning process is to press the Analyze button and wait until the software finds and deletes any file you don’t need more.

Once your system is cleaned, it provides your device with more free space and improved speed.

Let’s see the main features:

  • Deletes junk files and browsing history.
  • Removes corrupted files.
  • Runs a complete PC Health Check.
  • Software Updater.


CCleaner delets all junk files and makes your PC run faster and error free!
Free trial Visit website

3. Disable hardware acceleration

  1. Open Settings.
  2. Scroll down and click Advanced.
  3. Find Use hardware acceleration when available in the System section.
  4. Press the toggle to turn it off.disable hardware acceleration chrome Error loading media File could not be played
  5. Restart Google Chrome.

4. Reset the browser settings

  1. Open settings chrome Error loading media File could not be played
  2. Click Advanced to expand the advanced settings.
  3. In the Reset and clean up section > click Reset.
  4. Reload Chrome.

Do you have video format issues in your browser? Check out this guide to fix it

5. Update Google Chrome

  1. Click the Three button icon on the top right corner of the browser.
  2. Scroll to the Help section.
  3. Click About Google Chrome.
  4. The update process will then start on its own.
  5. Hit the Relaunch button after the update is done.

6. Disable extensions

  1. Click the Three button icon on the top right corner of the browser.
  2. Expand the More tools.
  3. Select Extensions.
  4. Disable the extensions.
  5. Restart the browser.

We hope that at least one of our solutions helped you fixed the issue regarding the online video loading issues. If you know other working solutions, feel free to leave a comment in the comment section below.

FAQ: Learn more about Google Chrome

  • How do I fix video not playing on Chrome?

If video isn’t playing in Chrome, you might fix it by updating Chrome to the latest version or by removing the problematic extensions.

  • How do you reset Google Chrome?

You just need to go to the Advanced settings in Chrome menu. Follow the steps offered in this guide to continue the resetting process.

  • What happens if you reset Google Chrome?

If your reset Chrome, all your data, including settings, extensions, and browsing history will be removed.

  • Is it safe to delete Chrome data?

Yes, as long as it’s cache data. One way to delete cache data is to use the Clear cache option in Chrome.

Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in June 2019 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.