The File Couldn’t Open in Protected View [Excel, Word]

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
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  • Users have complained about Protected View errors that arise when opening MS Word and Excel documents (usually attached to Outlook emails).
  • You can fix the issue if update your drivers or if you change certain software settings.
  • It's also possible to disable this feature altogether, but that's not advised due to security reasons.

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Some MS Office users have said on Microsoft’s support forum that they can’t open Excel and Word files in Protected View. For them, this feature has stopped working or The file couldn’t open in Protected View error messages might pop up.

Here is what one user had to say about this specific issue on the Microsoft Answers forums:

Recently it seems I can not open any Excel or Word files in Protected View. This was not a problem previously, but seems all of a sudden all files get hung up trying to open in Protected View; and I have to force quit the program.

This error usually arises for Excel and Word files that were attached to Outlook emails. For more information, you can read our guide on how to disable Word Protected View.

The issue can be due to antiquated DisplayLink adapter drivers. If you need to fix that issue, check out these potential resolutions for it.

Why am I stuck in Protected View?

Protected view is a security measure in Word and Excel that prevents file from the Internet being open in Edit mode. By doing so, the files won’t be able to compromise your PC.

You can disable this feature, but if the file is malicious it can compromise your PC, so only disable this feature if you really must and only with the files that come from 100% secure source.

So if you notice The file couldn’t open in protected view Microsoft Office 365, here are a couple of methods you can use to fix it.

How can I fix the Word and Excel Protected View error?

1. Use the Stellar Repair software

Word File Repair Tool

The Word File Repair Tool from Stellar is the best software to use when you need to repair Word files that have been corrupted, without losing any of the data stored in them.

This amazing software can repair files in batches, which enables you to quickly go through a list of corrupted Word files without the need to waste any time.

When using this tool to repair your files, you should never worry about specific elements of your Word document, as this app repairs text, font, hyperlinks, headers, footers, bookmarks, etc.

Hence, in case you need to repair your corrupted MS Word files rapidly and without modifications in documents, you can go with Word File Repair Tool.

Repair Excel Tool

This powerful software is extremely useful for repairing Excel Attachments from Outlook, and also any corrupted Excel files on your PC.

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As in the case of its Word counterpart, this software produced by Stellar also offers you batch processing of files, while also recovering any tables, charts, chart sheets, cell comments, images, formulas, sorts, and filters.

This software also offers full compatibility with all MS Excel versions, so if you’re having The file couldn’t open in Protected View in Excel 2016, 2019 or any other version, this tool should be able to help you.

You can take advantage of this service to repair broken Excel files and recover all datasets you need, all using Excel Repair Tool.

2. Update the DisplayLink driver

  1. Visit the Synaptics driver section.
  2. Locate the latest driver and click on Download.
  3. Once the driver is downloaded, run the setup file to install it.

You can easily update the DisplayLink driver by using powerful and easy-to-use software that will correctly update drivers without other issues.

It’s much more practical to approach specialized methods when you have to update the display or any other driver on your PC to protect it from critical mistakes that can lead to system issues.

So if you need to efficiently update the latest version of the DisplayLink driver and resolve this unfortunate error, it’s a good idea to use the best driver update software on the market.

3. Disable Protected View settings

  1. Open your MS Word or Excel application.
  2. Next, select the File tab.
  3. Click Options to open a settings window.
    Word Options window the file couldn't open in Protected View
  4. Select Trust on the left side of the window.
  5. Click the Trust Center Settings button.
  6. Select Protected View on the left of the Trust Center window.
    Protected View options the file couldn't open in Protected View
  7. Then deselect all the selected Enable Protected View checkboxes.
  8. Press the OK button to leave the window.

After you disable Protected View in Excel or Word, the issue won’t appear anymore, but keep in mind that disabling this feature comes with security risks.

4. Disable hardware graphics acceleration

  1. To disable hardware graphics acceleration, open Excel or Word.
  2. Click the File tab.
  3. Then click Options on the File tab to open that window.
  4. Select the Advanced tab on the Options window.
    Disable hardware graphics acceleration option the file couldn't open in Protected View
  5. Select the checkbox for the Disable hardware graphics acceleration option.
  6. Press the OK button to exit the window.

If you’re getting The file couldn’t open in Protected View with Outlook attachments, then this solution might be helpful.

5. Unblock the Excel or Word document

  1. Click the File Explorer button on Windows 10’s taskbar.
  2. Open the folder that includes MS Word or Excel files the file couldn’t open in Protected View error arises for.
  3. Then right-click a World or Excel document and select Properties to open the window shown directly below.
  4. Select the Unblock option.
    Unblock option the file couldn't open in Protected View
  5. Press the Apply button.
  6. Click OK to exit.

Those are some of the resolutions users have fixed Excel and Word Protected View errors with.

Disabling Protected View will probably resolve the issue for most users, but you can try the other fixes if you need to keep Protected View enabled.

This isn’t the only issue that users reported, and many users reported that they are unable to create new documents in Office 365.

Don’t hesitate to let us know if you found a different way to fix this problem on your PC.

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