FIX: Firefox keeps asking for password no matter what I do

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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Fix - Firefox keeps asking for password

Firefox is a popular browser for the Windows platform. If you use the Firefox browser to access your IAS (Microsft Security and Acceleration Server) or Intranet web or Sharepoint site, the browser uses the saved login credentials to log in the users.

However, users have reported that the Firefox browser keeps asking for the password despite having the login credentials saved. This is a known behavior and can occur due to many reasons.

If you are also troubled by this error, here are a couple troubleshooting tips to fix this error in Firefox.

Why does Firefox keep asking for password?

1. Disable Network Negotiate Auth Allow Proxies

  1. Launch Firefox if not already running.
  2. In the address bar type the following and hit enter.
    about:
    config
  3. Click on “I accept the risk!” button to proceed.
  4. In the search bar, type network.negotiate.
  5. Under Preference Name,network.negotiate-auth.allow-proxies” is set to True.
  6. To fix the error, you need to set it to false.
  7. Double-click on “network.negotiate-auth.allow-proxies” to change the value to False.
    etwork.negotiate-auth.allow-proxies False Firefox keeps asking for password
  8. Quit and relaunch Firefox.
  9. Try to connect to the ISA server and check if it still asking for the password.

Setting network.negotiate-auth.allow-proxies from true to false may seem counterintuitive but to make it work with ISA proxy, you need to set it to False.


2. Enable AutoLogin

  1. Launch Firefox.
  2. In the address bar type the following and hit enter.
    About:config
  3. Search for “Signon.autologin.proxy”.
  4. Signon.autologin.proxy is by default set to False.
  5. Double-click on Signon.autologin.proxy and the value will change to True.
    Signon.autologin.proxy Firefox keeps asking for password
  6. Quit and relaunch Firefox. Try to open the website again and enter the login credentials. Once saved, Firefox should stop asking for the login details again.

3. Try Safe Mode  / Reset Firefox

  1. Launch Firefox. Save and close all the open tabs.
  2. Click on the Menu.
  3. Select Help and click on Troubleshooting information.
  4. Click on Restart with Add-ons Disabled.
    Firefox Safe Mode Restart with Add ons disabled Firefox keeps asking for password
  5. Click on Restart to confirm the action.
  6. After the restart check if Firefox still asks for the password repeatedly.

Reset Firefox

  1. In Firefox, click on Menu and select Help.
  2. Click on Troubleshooting Information.
  3. Click on the Refresh button.
  4. Read the warning message and click on Refresh Firefox.
  5. Wait for the Firefox for restart.
    Firefox Reset - Refresh Firefox keeps asking for password
  6. Now try to access the website that was asking for the password and check for any improvements.

Note: Refresh Firefox option will remove your add-ons and customization as well as restore your browser settings to default.


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Firefox keeps asking for a password is a common issue and most of the time can be resolved by making small tweaks to the configuration and settings.

However, if the issue persists, contacting your administrator can help you resolve this issue faster.

Did any of these solutions work for you? Let us know in the comments.

FAQ: Learn more about Firefox passwords

  • How do I find my saved passwords in Firefox?

Follow these steps to view the passwords you save on Firefox:

  1. Click on the browser’s menu and select Options
  2. Click on the Security button
  3. Locate the Passwords box and then click on Saved Passwords.
  • How do I manage my passwords in Firefox?

Here are the steps to follow to manage your passwords in Firefox:

  1. Click on the browser’s menu and select Options
  2. Select the Security button
  3. Click on the Saved Logins button to open the password manager
  4. You can now customize your password manager settings according to your needs.
  • Where are Firefox saved passwords stored?

All the passwords you save on Firefox are stored in the key4. db and logins. json files of the Firefox Password Manager.

Editor’s Note: This post was originally published in June 2019 and has since been updated for freshness and accuracy.