Can’t open Skype in Windows 10? We got fixes for it

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Skype has millions of users worldwide and it’s one of the best instant messaging applications on the market.
  • Some users reported that Skype won’t open at all on their PC.
  • Fixing this issue is simple, and you need to disable uPnP feature or rename the Skype cache folder.
  • There are numerous issues with Skype and if you have more issues with Skype, check our our Skype section for more useful guides.
skype won't open

It seems that our issues with modern apps like Skype for Windows 10 have not been entirely fixed. This tutorial will show you what steps you need to take in order to open your Skype application in Windows 10.

If you are unable to open your Skype application, then it might be from a third party application that you recently installed and it is causing several other issues with your Skype program or your antivirus is blocking you from using the applications in Windows 10.

You will learn how to fix these issues in just a few minutes of your time by reading the lines below.

What do I do if Skype isn’t opening in Windows 10?

  1. Rename Skype Folder in Safe Boot mode
  2. Reinstall Skype
  3. Disable uPnP
  4. Perform an SFC Scan

In most cases, renaming the Skype folder and uninstalling recently installed software should fix this problem.

1. Rename Skype Folder in Safe Boot mode

  1. Press and hold the Windows button and the R button.
  2. Write in the Run window the following msconfig.exe.msconfig run dialog run as administrator not working
  3. Press the Enter button on the keyboard.
  4. Left click or tap on the Boot tab situated in the upper side of the window.
  5. Check the box next to Safe boot.
  6. Check the box next to Network.
  7. Reboot the Windows 10 device.
  8. After the restart of the operating system try to open your Skype application and see if it runs correctly.
  9. Open the Run window as you did above while in safe mode.
  10. Write in the window the following %appdata% without the quotes.appdate unable to save word document
  11. Press the Enter button on the keyboard.
  12. Locate the folder with the name Skype in the window that pops up.
  13. Rename the folder to Skype_2.
  14. Now close the file explorer and start the Skype app again.
  15. See if you still have this issue.
  16. If you don’t have this issue then start your device normally and try to run Skype again.

If your Windows key doesn’t work, check out this nifty guide to solve the problem quickly.


Can’t rename your Skype folder? Don’t worry, we’ve got the right solutions for you.


2. Reinstall Skype

  1. Uninstall your Skype application.
  2. Go on Microsoft store and download the latest version of the Skype app compatible with your Windows 10 device.
  3. If you still have the same issue then you need to do the first tutorial for this version as well.

If you don’t like the store app and you prefer the Classic Skype, you can download and install it with the help of this guide.


Can’t open the Microsoft Store on Windows 10? Take a look at this useful guide to fix the problem easily.


3. Disable uPnP

  1. Run the first tutorial to enter the Safe Mode feature in Windows 10.
  2. Open your Skype program.
  3. Open the Skype advanced connections settings .
  4. Disable the feature uPnP.
  5. Reboot the Skype program as well as your operating system.
  6. Open the Skype app after the reboot is done and see if it opens.

Safe mode is not working? Don’t panic, this guide will help you get past the booting problems.


4. Perform an SFC Scan

  1. Move the mouse over to the upper right side of the screen.
  2. Left click or tap on the Search feature.
  3. Type in command prompt.
  4. After the search is finished you need to right click on the command prompt icon and left click on Run as administrator.
  5. In the command prompt window write the following: sfc /scannow without the quotes.Sfc scannow
  6. Press the Enter button on the keyboard.
  7. Left the sfc scan finish and reboot the Windows 10 device.
  8. Start the Skype program again and see how it reacts now.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look on this guide.


scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


Skype various problems

Skype not opening in Windows 10 isn’t the only problem you might have with this app. Fortunately, we have the right fixes for all of them. We have already written about the most annoying problem – no Skype sound on Windows 10.

Another issue that you might have is that you won’t be able to send images and be sure you try all the solutions from our dedicated article.

You can also check the guides to fix the auto sign-in problems on Skype and problems with playback device on Skype.

So now that you have the tutorials above you can go ahead and fix your Skype application and get on with your work. You can also write us below for any questions you may have regarding the Skype application.

If you have other suggestions on how to fix this issue, feel free to list the steps to follow in the comments below.

FAQ: Learn more about Skype

  • How do I fix Skype not opening on Windows 10?

If Skype isn’t opening, rename the go to %appdata% and rename the Skype folder or just reinstall Skype.

  • How do I reinstall Skype?

To reinstall Skype, go to Settings app > Apps and remove it. Now download the latest version of Skype and install it.

  • How can I download Skype?

You can download Skype from the official Skype website or from Microsoft Store app.

  • Why does Skype app keep crashing?

Skype app usually crashes if there’s a problem with the Skype installation or its cache.

Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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  • I’ve tried every fix there is also ran a SFC and no problem it was working an update came through and nothing won’t open stumped.