Here’s how to quickly fix 0x97 error on Epson printers

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • This error code 0x97 appears on the indicator with a notice to turn the printer off and on again. After this error occurs, the printer will stop printing.
  • First, consider using Microsoft's printer troubleshooting tool to fix the error problem. While running the troubleshooter, you may be required to unplug or couple the printer.
  • You just wanted to print your report and...nothing! Frustrating indeed but we have solutions in the How to fix printer errors section.
  • When you encounter a problem with your peripherals, not only your printer, go to our Peripherals category for a possible fix.
Windows doesn't have network profile for this device Epson printers

Do you have an Epson printer? Are you getting the error code 0x97 on your printer?

You must be wondering why this error occurs during the printing process. Continue reading below, we have more to talk about this problem.

Epson printers are widely used all over the world; however, many users, especially long term Epson printer users, reported that Epson error code 0x97 comes up during the printing process.

This error appears on the indicator with a notice to turn the printer off and on again.

After this error occurs, the printer will stop printing, hence preventing any printing activity from taking place.

Error 0x97  is due to issues involving the printer’s internal hardware. Fixing this printer problem requires hands-on technical workarounds which we have compiled in this article.

How can I fix Epson printer error 0x97?

  1. Use Microsoft’s Printer Troubleshooter
  2. Unplug and Plug-in
  3. Clean the printer using wet tissue
  4. Update your drivers
  5. Contact Hardware Specialist

Solution 1 – Use Microsoft’s Printer Troubleshooter

First of all, consider using Microsoft’s printer troubleshooting tool to fix the error problem. While running the troubleshooter, you may be required to unplug or couple the printer.

However, ensure you follow the instructions after running the troubleshooter. Download and use the Microsoft Printer troubleshooter by using these steps below:

  1. Go to the link here.
  2. Download and install the troubleshooter on your Windows PC.
  3. Follow the prompts to fix the printer error.

Another alternative to this method is to use the user manual included in the printer’s package box. Locate the error problem and possible solutions as indicated in the user manual.

Solution 2 – Unplug and Plug-in

cable disconnect epson printer

When error 0x97 occurs on an Epson printer, the indicator requires that the printer be turned off and then on again.

This process requires unplugging from power supply and plug-in to power supply. Here’s how to carry out unplug and plug-in:

  1. Unplug all USB and cables attached to the printer.
  2. Open the printer casing and remove any jammed papers.
  3. Remove the printer cartridges and keep in a safe place.
  4. Hence, since the printer is disconnected, press the power button on your PC. This will release any remaining current left in your printer.
  5. Reconnect all the power cable and USBs attached to the printer.
  6. Turn on your printer afterwards.

Solution 3 – Clean the printer using wet tissue

In addition, error code 0x97 could occur because the printer has accumulated dust which surmounts to making the printer dirty.

Other factors include: waste ink around head sprayer, paper particles within the roller, and presence of unwanted elements within the printer.

We highly recommend that you clean your printer by using a wet tissue (preferably moist). Here’s how to clean up your printer:

  1. Turn off your Epson printer
  2. Open the printer casing carefully.
  3. Now, take a tissue and use warm water to wet it.
  4. Hence, clean up the internal components of the printer most especially the mechanic pad and other sensitive areas.
  5. Remove the tissue afterwards and wait for 15 minutes.
  6. Then, assemble the printer and turn it on using the power button.

Solution 4 – Update your drivers

TweakBit Driver Updater epson printer

If you’re having this problem with Epson printer, the issue might be related to your drivers.

To fix the problem, it’s advised that you update your drivers to the latest version and check if that helps.

This is a fairly simple procedure, and you can do it by visiting the printer’s manufacturer’s website and downloading the latest drivers for your model.

Once you download the latest drivers, install them, and check if the problem is still there.

If downloading drivers manually seems a bit tedious to you, you might be able to fix the problem by using third-party tools such as TweakBit Driver Updater.

    ⇒  Get now Tweakbit Driver Updater

Disclaimer: some functions of this tool might not be free

This tool will allow you to automatically update your drivers with just a few clicks, so it’s the simplest and fastest method of updating your drivers.

Solution 5 – Contact Hardware Specialist

Another option is to pack the printer inside a box and give it to a hardware specialist for repairs.

Some users who gave their Epson printer to hardware specialists complained about the expensive charges incurred when fixing their printer.

However, if the printer comes with a warrant, then you may possibly contact customer care on how to get a full replacement.

Consequently, if you try out any of the fixes we listed above and you are still getting this error, we highly recommend that you switch to a new printer.

We hope you solved the problem using the fixes we listed. Feel free to comment below.

FAQ: Read more about Epson printer issues

  • How do I fix Epson error 0x97?

The most simple fix involves unplugging all cables from the printer and resetting it. Here’s our complete guide to fix Epson error 0x97.

  • What is error code 0x69 Epson?
Usually, the error code 0x69 occurs in the Epson WF3640& 3620 models due to the circuit issue associated with the printing motor or the ink system issue. If your Epson printer won’t print, fix it by using our comprehensive guide.
  • How do you clean the heads on an Epson printer?
It sounds like you need to perform the Head Cleaning function. If the printer is ON and the ink out light is off, access the Print or Page Setup dialog box and click the Utility icon button. Click on the Head Cleaning button and follow the instructions.

Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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