How to fix Facebook black screen issues on Chrome
Users of the Google Chrome browser have been posting their concerns over a black screen that appears on Facebook while using the browser.
This black semi-transparent overlay seems to appear mostly on the Chrome desktop browser, compared to mobile devices, and it doesn’t display on other browsers – and it can be pretty annoying.
One of the main causes of the Facebook black screen on Chrome (usually in Incognito mode) is when Facebook tries to display a notification message asking whether you would like to turn on desktop verifications on Chrome, because Chrome’s Incognito Mode doesn’t support push notifications.
The good news is that there are workarounds to fix the Facebook black screen on Chrome, and you can find some of these listed below.
FIX: Facebook black screen on Chrome
- General troubleshooting
- Disable extensions
- Disable Hardware Acceleration
- Reset Chrome settings
- Create a new user profile
- Remove unwanted ads, popups and malware
- Disable Chrome Flags
- Change default graphic processor
- Change Chrome setting via Facebook
1. General troubleshooting
You can try the steps below as initial fixes to the Facebook black screen on Chrome issue:
- Use Incognito Mode. If this resolves the issue, then the problem is caused by one of your extensions.
- Clear the browser cache and cookies
- If you have security software like firewalls or antivirus software, check that Chrome is trusted or allowed by these programs. You can temporarily disable your security software and check if it helps.
- If the issue persists, download and run Chrome Canary, a developer version of Chrome
2. Disable extensions
Some extensions installed on Google Chrome can bring about the Facebook black screen on Chrome issue. To fix this, disable all extensions and check if the black screen disappears, in which case you can re-enable them by installing each at a go, or permanently remove them.
Here’s how to disable the extensions:
- Open Chrome (non-incognito)
- In the address bar, type chrome://extensions and press enter
- Disable your privacy extension from the list of extensions
- With the extension tab still open, open a new tab and log in to your Facebook account
- Select Allow or Block from the popup message displayed on the upper left side of your screen
- Refresh the Facebook page to check if the black screen overlay is gone
- Go back to the extensions tab
- Enable the extensions one by one
Does this help? If not, try the next solution.
3. Disable Hardware Acceleration
Google Chrome uses Hardware Acceleration by default to deliver better performance, which, sometimes, may not augur well with your hardware, hence the Facebook black screen on Chrome issue. Disabling hardware acceleration from the Chrome settings may fix the issue. To do this:
- Open Google Chrome
- Click the three dots at the top right of the window. When you hover over it, you’ll see ‘Customize and control Google Chrome’
- Click Settings
- Scroll down and click Advanced
- Scroll down again to System, and drag the slider against the ‘Use hardware acceleration when available’ to disable the setting
- Close Chrome and restart to apply the changes
4. Reset Chrome settings
You can restore Chrome browser settings at any time, if apps or extensions changed your settings without your knowledge. This doesn’t delete, clear or change your saved bookmarks and passwords. To do this:
- Open Google Chrome
- Click Settings
- Scroll down and click Advanced
- Go to Reset box
- Click Reset and confirm by clicking Reset again
When you reset Chrome settings, it changes the default search engine back to Google, changes your homepage and tabs, new tab page, pinned tabs, content settings, cookies and site data, as well as extensions and themes, back to default.
Note: only the settings for the logged in Chrome profile will be reset, and the changes will apply across all computers or devices you’re signed into with your active profile.
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5. Create a new user profile
If you get the Facebook black screen on Chrome, chances are your user profile is corrupted. Create a new one and see if it makes any difference. To do this:
- Exit Chrome
- Open File Explorer
- In the address bar, type: %LOCALAPPDATA%\Google\Chrome\User Data\
- Find the Default folder in the directory window
- Rename it as Backup default
- Open Chrome again. A new Default folder will be created automatically as you start using the browser
6. Remove unwanted ads, popups and malware
If you get Facebook black screen on Chrome, you may have unwanted software or malware installed on your computer, which usually takes the form of popup ads and new tabs that won’t disappear, a changing Chrome homepage or search engine, unwanted extensions or toolbars that keep coming back, your browser is hijacked and keeps redirecting to unfamiliar pages or ads, and you get alerts about a virus or infected device.
To remove unwanted programs from Chrome, do the following:
- If Chrome wants to remove the unwanted programs, click Remove, and it will do it for you, then set some settings to default and turn off extensions. Restart your computer after doing this.
If you want to see what files will be removed, do the following:
- On the Chrome prompt, click Details
- Click Show files to be removed to see the actual suspicious files
- Click Remove
If you didn’t see a prompt, do this:
- Open Chrome Cleanup Tool website
- Click Download now
- Read the terms of service and click Accept and Download
- Go to the file downloads folder and click chrome_cleanup_tool.exe
- Click Run to run the file
- The Chrome Cleanup Tool will scan your computer and show you a list of malware found
- Click Remove Suspicious Programs
- A new tab will open and Chrome will ask you to reset your settings. Click Reset
Note: to turn extensions you trust back on, click More>More Tools>Extensions>Check the box next to Enabled.
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7. Disable Chrome Flags
- Open Chrome
- Type chrome://flags in the URL bar
- Find these flags: GPU compositing on all pages, Threaded compositing, Do SHOW Presents with GD, and disable them
- Relaunch Chrome and check if the problem goes away
8. Change default graphic processor
You can also try and change the default graphic processor from Intel to NVidia or AMD dedicated processor by right clicking the content menu, or from NVidia and AMD Control Panels.
9. Change Chrome setting via Facebook
- Sign in to your Facebook account
- Go to Settings
- Click Notifications in the left pane
- Click Desktop and Mobile under Notification Settings
- Find the option under Desktop for Chrome: See your notifications in the corner of your computer screen, even when Facebook is closed
- Turn it on and off. Remember to re-enable your extensions again and see if the black screen disappears.
Did any of these solutions fix the Facebook black screen on Chrome problem? Let us know in the comments section below.
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