The Creators Update breaks Mobile Broadband USB dongles [FIX]

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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Microsoft’s latest endeavor to raise the market share of its Windows 10 operating system has produced quite a stir in the community. The Creators Update has brought a series of useful new features and improvements to the table, as well as issues of its own.

As more and more problems are surfacing in the aftermath of the update, users didn’t hesitate to voice their complaints on the most popular forums on the internet.

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One such place is Reddit, where a user recently reported a problem affecting Mobile Broadband USB modems. It appears that mobile USB dongles that are also a bit old don’t fare that well with the Creators Update. Here is what user NovaSummoner had to say about the issue on their Reddit post:

When I fresh installed windows 10 I didn’t realize that I downloaded the creators update ISO. This lead to a week and a half of me writing on windows message boards and searching the internet for anyone that had this same problem. When trying to dial out with the Usb modem in my case the Mc760 from Virgin Mobile, it came back with error 633 in windows and the message “The remote computer did not respond please try again.

The solution found by this user was to get hold of another Windows installation ISO, namely the one for the Anniversary Edition of the OS, by downloading it from a Mac. While this method of getting a different ISO might not yield the same results for everyone, the user strongly encourages those who want to install the latest Creators Update to be careful. That is even more so the case if they have an internet connection based on a USB dongle. Here’s the user’s warning:

Be Careful when updating to creators update from Microsoft if you use a USB Dongle for internet. I was lucky and found a way to download another ISO but that strategy might not always work.

When the situation seemed hopeless, a helpful user by the name Otadiz appeared with a handful of solutions for users who might find themselves in the same predicament. Here are his answers to the problem for those in need.

How to fix Mobile USB dongle issues on the Creators Update

1. Go to Start > Settings > Updates and Security > Advanced Options > Defer Feature Updates.

In this manner, you won’t get the new updates right when they come out and they will be more stable by the time you get them.

2. Go to Start >Type services > Go to Windows Update > Right-click Properties > Startup Type > Disabled.

3. Go to Start> Settings > Updates and Security >Recovery Options > Go back to an earlier build.

Have you encountered any Mobile Broadband USB dongles after upgrading to Windows 10 Creators Update? If you’ve come across other fixes, feel free to list the troubleshooting steps in the comment section below.

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  • We had the same problem. It turns out the dongle is unable to set IP addresses for the network adapter, meaning there is no default gateway or DNS servers set.
    DO IT MANUALLY:
    -Connect your dongle to another device where it works.
    -Go to Network Connections, right-click the connection icon for the dongle, and click Status.
    -Then click Details.
    *There you can see all the different IPs for Gateways and DNS servers.
    -Write down the IP addresses.
    -Connect the dongle to the PC with Fall Creators update.
    -Go to Network Connections, right-click the connection icon for the dongle, and click Properties.
    -In the list box, uncheck the item that says “IPv6”.
    -Double click “Internet Protocol Version 4”.
    -In the dialog box that opens, enter the IP addresses you wrote down for DNS servers and default gateway.
    -Click OK.

    The problem should be solved now.