OneDrive error codes 1, 2, 6: What they are and how to fix

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Error code 1 is an indicator of an unknown error with OneDrive program, Error code 2 means that OneDrive program has experienced a problem while trying to get your account details, and Error code 6  means a timeout error has occurred.
  • The first two steps to solve this problem are to check the internet connectivity on the computer and to check the status of Microsoft Office Online Services.
  • If you want to know all there is to know about OneDrive, visit out OneDrive section.
  • Unfortunately, there are plenty of issues with OneDrive, but you can also find solutions for all on them in our Fix OneDrive Hub.
How to fix OneDrive error codes 1, 2, 6

OneDrive error codes are known to have one common cause: sync issues.

However, there are codes that are not necessarily related to syncing, but they could arise as you try to sign in or work on files on your personal or business account.

Three of such OneDrive error codes are errors 1, 2 and 6. But what do these really mean?

Whenever you get OneDrive error code 1, 2 or 6, the following are the reasons they came up:

  • Error code 1 is an indicator of an unknown error that has occurred on your computer with OneDrive program
  • Error code 2 means that OneDrive program has experienced a problem while trying to get your account details. In this case, you need to sign in to your Microsoft account and make sure there are no authentication issues.
  • Error code 6 just means a timeout error has occurred so you can resolve it simply by restarting your computer or device.

In this article, we’ll briefly show you how to deal with error code 1, 2, and 6 on OneDrive.

How can I fix OneDrive error code 1, 2, 6?

You may get frustrated when you don’t know what to do upfront, and the first thing you do may be either restarting your computer or installing updates.

If this doesn’t work, then you head online to contact tech support, but before you do this, try the following simple troubleshooting steps:

  • Check the internet connectivity on the computer or device that has the OneDrive problem
  • Check the status of Microsoft Office Online Services
  • Check if you can access other Microsoft services like Outlook or people.live.com. if you’re able to access these services, then the issue may be a temporary one with OneDrive. If you’re not able to access these services, then the issue could be related to your account, or a whole different and bigger issue altogether.

If all else is fine and constant, and you still feel you need to talk to someone at support, you can email the OneDrive support team.

Note: If OneDrive error code 1, 2 and 6 only for a short time, then it is most likely a malfunction or a temporary issue on the side of the server.

In this case, be patient and give it some time, and if you still experience the same problem, then you can reach out to the tech support team for further assistance related to your specific issue.

If however you wait for it to come around, and the issue persists, you can check if it occurs on other browsers or another computer.

If you choose to get in touch with tech support, then make sure you send your server address from Microsoft services along with the error codes and other specific information.

Here’s how to check the server address:

  • From the OneDrive webpage, click on the OneDrive icon towards the top left corner.
  • You will see other Microsoft Services. Select Outlook.com.
  • Copy the address link from the address box and share with tech support.

Note: It is possible that your account may be under server maintenance, so check the Microsoft Services status page for any known interruptions or outages and share that too with OneDrive tech support team.

Was this information of any help to you? Let us know by dropping your comment in the section below.

FAQ: Read more about One Drive errors

  • What is Error Code 2 on OneDrive?
Error code 2 means that OneDrive has experienced a problem bringing up your account details. Read this step-by-step guide to get rid of the problem.
  • How do I fix OneDrive errors?
Make sure the OneDrive process is running. Just look for the OneDrive icon on the right side of the menu bar. Another thing you can do is to restart OneDrive.
  • Why did my OneDrive stop syncing?
If your OneDrive is not syncing, it might be because of the Office settings. You can fix this problem quickly with our professional guide.

Editor’s Note: This post was originally published in February 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.