If you get a red x volume icon in the lower right corner of your screen in Windows 10 or Windows 8.1 than this is the tutorial you should read. Many users have issues with the red x volume icon in their system right after they upgraded to Windows 8, Windows 8.1 or Windows 10.
The red x volume icon usually appears in Windows 10 and Windows 8.1 when either you have a hardware issue and your speakers are not working or in most of the cases there is a software malfunction after an update of the operating system due to the fact that not all the drivers you had are compatible with the new Windows 10, 8.1 or Windows 8 operating system you newly installed on your device.
How to fix the ‘red x volume icon no sound’ in Windows 10, 8.1, 8
- Check compatibility in Device Manager
- Check physical connection
- Adjust system volume
- Check audio drivers
First option: Check compatibility in Device Manager
- Before we go to the software part of this red x volume icon we will first have to check if your hardware is operating in the necessary parameters.
- Move the mouse pointer over the lower right side of the screen for the “Charms” bar to open.
- Left click or tap on the “Settings” feature you have in the charms bar.
- In the search box, you are presented in the “Settings” feature you need to write “Device Manager”.
- After the search is finished you will need to left click or tap on the “Device Manager” icon.
- If you are prompted by a window you will need to type in the administrator account and password to go further with the steps below.
- Double click (left click) on the “Sound, video and game controllers” feature in the device manager window.
- In the expanded menu in the “Sound, video and game controllers” feature look to see if you have there a sound card and if it is properly installed.
Note: if it is not properly installed you will see a yellow sign next to it or you won’t have a sound card present in that menu.
- If you have a yellow sign next to the sound card you will need to left click on that icon.
- Left click on the “Properties” feature after you clicked on the sound card.
- Left click or tap on the “General” tab you have in the properties window.
- You will have a box under the “Device status” feature and you will see in that box what exactly the issue with the sound card is.
Note: In most of the cases you will need to update the sound card driver .
Updating drivers manually is very annoying, so we recommend you to download this driver updater tool (100% safe and tested by us) to do it automatically. Thus, you will prevent file loss and even permanent damage to your computer.
Second option: Check physical connection
- Check if you have made the proper connections to the speakers and the audio system.
- Check the wiring from the speakers to the Windows 8 or Windows 10 device.
- Check the HDMI cable if you have one on the audio system.
- If you have a USB connection to the audio system you will need to check if it is plugged correctly to the device.
Third option: Adjust system volume
- Check and see if your audio system is plugged into the power socket and if it is lighting up.
- Check and see if your audio system has the volume to a minimum or disabled completely.
- Move the mouse pointer to the lower right side of the screen to open the Charms bar.
- In the Charms bar you will need to left click or tap on the “Search” feature.
- Type in the “Search” feature “Adjust system volume” and wait for the search to finish.
- Left click after the search on the “Adjust system volume” icon that appeared.
- In the new feature that you opened, you will need to increase the volume by moving the slider all the way to the upper side of the bar.
- Be sure you don’t have your “Mute” button enabled because this is very common in this situation.
Fourth option: Check audio drivers
- Go on the manufacturer’s website and see if the driver for your audio card is compatible with the Windows 8 and Windows 10 operating system.
- If the driver is not compatible you will need to download the latest version of the driver for Windows 8 and install it to your system.
If you don’t want to manually download the necessary drivers, you can always use a tool such as TweakBit Driver Updater that will automatically download and install the missing drivers for you.
Note: some functions of this tool may not be free.
Now that you have your red x volume icon gone in Windows 8 or Windows 10 you can go and listen to some relaxing music or perhaps even watch a movie. Write to us below for any other issues that you encounter on this subject and we will help you as soon as possible.
Other sound issues and their fixes
For other audio issues, the fixes may be more complex as the issue may be other than the ones listed above. Some system errors or incompatibilities may give you the ‘red x volume icon’ or simply sound not working. If you have upgraded from Windows 8 to Windows 9.1 or ten, or from 8.1 to 10, you might encounter these issues. For this, check the list of fixes below and see which one may solve your specific problem:
- Full Fix: Sound Problems in Windows 10, 8.1, 7
- FIX: Sound is not working in Windows 10, 8.1
- How to enable system sound on Windows 10, 8, 8.1
- How to fix no sound after adding the second monitor
- No sound after installing NVIDIA Graphics Drivers [Fix]
Don’t forget to let us know in the comment section if you fixed the issue and which solution helped you.
Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.