- The SYSTEM_SERVICE_EXCEPTION STOP 0×0000003B RTKVHD64.sys error occurs when playing video games.
- This type of BSOD error can be fixed by performing a full malware scan with the appropriate antivirus software found below.
- You should try repairing the files with System File Checker and updating the audio driver file.
- Additionally, you can check for any hard drive corruption by following the steps in this article.
The blue screen error message states: SYSTEM_SERVICE_EXCEPTION STOP 0×0000003B RTKVHD64.sys.
This is a system error occurs when Realtek audio devices stop working, and it can be due to corrupted system files, invalid registry entries, malware or an outdated audio drivers.
Here are a few potential resolutions for the RTKVHD64.sys BSOD error, so keep reading!
How do I fix the RTKVHD64.sys error on a Windows 10 PC?
- Repair files with the System File Checker
- See if there is any hard drive corruption
- Roll Windows back to a restore point
- Update the Realtek driver
- Run a malware scan
1. Repair files with the System File Checker
- Press the Win key + X in Windows 10 or 8 to open the Win + X menu.
- Click Command Prompt (Admin) to open an elevated Command Prompt.
- Before you utilize the SFC tool, enter the following command in the Command Prompt and press Return:
DISM.exe /Online /Cleanup-image /Restorehealth
- Restart Windows if the DISM (Deployment Image Servicing and Management) tool makes any changes.
- Reopen the Command Prompt, and input sfc /scannow in the Prompt’s window.
- Press the Enter key to initiate the SFC scan, which might take 20-30 minutes.
- Restart Windows if the SFC scan informs you that it repaired files.
Using the System File Checker may not always work for these kind of issues.
If the RTKVHD64.sys error still persists after the System File Checker scan checks, we suggest you try a professional system repair software that automatically runs a deep scan of your Windows system, finds and fixes the problems that are causing this Blue Screen error.
- Download and install Restoro.
- Launch the application.
- Wait for the software to identify stability issues and possible corrupted files.
- Press Start Repair.
- Restart your PC for all the changes to take effect.
2. See if there is any hard drive corruption
- Click the Start button, and search command.
- Hold CTRL-Shift, then press Enter.
- Click Yes on the permission dialog box.
- Type chkdsk /f in the black box and then hit Enter.
- The program will begin scanning the hard disk for RTKVHD64.sys errors.
- Follow the on-screen commands.
Issues with your hard drivers or storage controllers may be the cause of RTKVHD64.sys errors.
These may appear because of repeated misuse over time, like improper shut-downs, incomplete installation of software or power outages may corrupt data.
For this, Microsoft has a utility named chkdsk (short for Check Disk) for scanning and repairing hard drive corruption.
3. Roll Windows back to a restore point
- Select to open Run from the Win + X menu.
- Enter rstrui in the text box, and press the OK button.
- Click Next on the System Restore window to open a list of restore points.
- Select the Show more restore points option to expand the list.
- Choose a restore point that predates the RTKVHD64.sys BSOD error.
- Press the Next button, and click Finish to restore Windows to the selected restore point.
If the RTKVHD64.sys error occurred after recently installing some new hardware or software, a restore point could be a potential fix.
The System Restore tool will undo any modifications to system files, restore deleted system scripts and remove software installed after the selected restore point.
So the System Restore can be a magic wand for fixing blue screen errors.
4. Update the Realtek driver
- To open Device Manager, press the Win key + X hotkey. Select Device Manager on the menu to open its window.
- Double-click Sound, video and game controllers to expand a list of devices for that category.
- Right-click Realtek High Definition Audio and select Update driver to open the window shown in the snapshot directly below.
- Select Search automatically for updated driver software to automatically update a driver.
- Even if Windows doesn’t find new driver software, the Realtek website might still include a better driver. The Realtek website includes a list of audio drivers for Windows.
- Click the Global link beside a compatible audio driver to download it from that site.
- Reopen the Update Drivers window, and select the Browse my computer for driver software option.
- Press the Browse button, and select the folder that includes the update Realtek driver.
- Press the Next button.
- Alternatively, double-click the new driver’s installer in File Explorer to open it.
As RTKVHD64.sys is a Realtek audio driver file, updating an antiquated Realtek sound card driver is a probable fix for the RTKVHD64.sys error.
Windows automatically updates some drivers, but you can’t rely on the OS to keep them all up-to-date.
You can also use a professional software that can do all the work for you in the safest way.
5. Run a malware scan
- Click the Cortana button on Windows 10’s taskbar to open that app.
- Input the keyword Windows Defender in the search box.
- Select Windows Defender to open the window shown below.
- Click the shield icon on the left of the window.
- Click Advanced scan to open further options.
- Select the Full scan option for the most extensive scan.
- Press the Scan now button to start the anti-virus scan.
Malware that corrupts system files is a culprit for BSOD errors. As such, an anti-virus scan can feasibly resolve the RTKVHD64.sys error.
Sometimes a malware infection can cause Windows update errors. To fix the problem, we advise you to perform a full system scan with your antivirus. You can find the best anti-malware antivirus software here.
In case you don’t have a reliable antivirus, we strongly recommend trying out a fast, reliable antivirus that won’t interfere with your system in any way.
Those are some of the more effective fixes for the RTKVHD64.sys error. Some of the above resolutions might also fix other BSOD errors in Windows.
This article also provides further general fixes for blue screen issues.