This website does not supply identity information: Here’s how to remove the alert

Andrew Wafer
by Andrew Wafer
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This website does not supply identity information

Windows 10 is a secured OS thanks to its built-in features that can help you detect and remove malware. Additionally, the browsers you use are also pre-loaded with certain security settings which are there to secure your web browsing activity.

So, when you receive a security alert, such as ‘This website does not supply identity information’, you need to take the best decisions in order to keep everything safe and secured.

‘This website does not supply identity information’ represents a security alert usually displayed on Mozilla Firefox. The alert is displayed in the form of a yellow exclamation mark located near the address bar. If you select it, you receive the message mentioned above which is trying to let you know one thing: the webpage that you try to access is not entirely secured.

Shortly, even if there is a valid SSL certificate, some files and data from the website are still not properly protected. In fact, the site still includes HTTP resources – usually, it’s about images or videos which are directing to the same HTTP address even if the site itself received the SSL certificate.

Therefore, this alert should not scare you. It is there only to tell you that the webpage still has HTTP resources. So, if you are not asked to provide authentication details, you can safely resume the navigation process. Anyway, you can try to remove the alert using the solutions listed below.

How to fix ‘This website does not supply identity information’ alert

If you own the actual webpage:

  • Solution 1 – Purchase EV SSL certificate.
  • Solution 2 – Manually redirect HTTP resources.

If you’re not the owner of the webpage:

  • Solution 1 – Add the website to ‘trusted list’.
  • Solution 2 – Adjust antivirus settings.
  • Solution 3 – Disable SSL check on Firefox.

Purchase EV SSL certificate

If you own the webpage that causes the ‘this website does not supply identity information’ alert you should consider in buying and setting up the EV SSL certificate. This is an extended validation certificate that can be added on HTTPS websites. This is a business solution and the certificate process will be more complex than the one required by the regular SSL operation.

However, this extended protection should resolve the problems related with the identity information alert. Moreover, this certificate will add a plus of protection for all the pages included on your website.

Manually redirect HTTP resources

As already explained, the reason why you receive this security alert is because of the HTTP resources that are still left on your website. So, the solution is to fix these URLs manually through dedicated redirects. After you redirect each HTTP to associated HTTPS address you will see how the identity problem is resolved. Of course, depending on how many HTTP resources are left on your webpage this operation might take a while.

Add the website to ‘trusted list’

You can choose to add the site to Mozilla’s trusted list. This might fix the security issue, if the browser is seeing the page as an untrusted source. Here is how you can complete this process on Firefox:

  1. Open the Firefox browser.
  2. Click on the three horizontal lines located in the upper right corner and display the Menu list.
  3. Click on Options.
  4. Go to Security from the left side of the Settings window.
  5. Click on Exceptions and enter the URLs that you want to include in the ‘trusted list’.
  6. Close the browser and restart in the end.

Adjust antivirus settings

Since ‘this website does not supply identity information’ error is related with the SSL certificate you need to turn off ‘HTTPS Scanning’ or the ‘HTTPS protection’ feature within your antivirus programs. So, let’s see how to do that for the most common antivirus software currently used on Windows 10.


  1. Access BitDefender Settings and find the Privacy Control.
  2. From there, go to Antiphishing tab.
  3. Just set Scan SLL to Off.
  4. Hint: these settings might be different from one version of BitDefender to another.


  1. Open Settings and pick Active Protection.
  2. Select Web Shield and go to Customize.
  3. Just uncheck the Unable HTTPS Scanning option.


  1. Access the Settings menu.
  2. From Settings select Extend and navigate towards Network Settings.
  3. The SSL scan settings will be displayed.
  4. Choose the one that lets you navigate on all browsers.

Disable SSL check on Firefox

  1. Run Firefox on your computer.
  2. In the address bar enter about:config.
  3. Confirm the alert message in case you get one.
  4. Try to find the security.ssl.enable_ocsp_stapling entry.
  5. Double click it and set its value to false.


The steps from above should help you better understand the ‘this website does not supply identity information’ security alert and how to fix it, depending on your own particular situation.

Don’t forget to double check any security changes you make, as it’s more than recommended to use an encrypted connection all the time – that’s the only way in which you can protect your data and your Windows 10 system.