What to do if Google Drive offline doesn’t work

Matthew Adams
by Matthew Adams
Windows & Software Expert
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google drive offline mode

Google introduced a new offline mode for Google Drive in 2019. That offline mode enables users to edit Docs, Slides, or Sheets file offline. Those files are synced with Google Drive so they get saved automatically when users are online.

However, some users can’t get Google Drive’s offline feature working. Those users have posted on support forums about the Google Drive offline mode not working. Thus, users can’t view or edit their Docs, Sheets, and Slides files offline.

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How can I fix Google Drive offline when it’s not working?

1. Check the Offline option is selected

  1. Open your Google Drive page in Chrome.
  2. Click the Settings button.
    Settings button google drive offline not working
  3. Click Settings on the menu.
  4. Select the Offline check box shown directly below.Offline option google drive offline not working
  5. If you don’t have the Google Docs Offline extension, you’ll be prompted to install that. Click the Install button.
  6. Press the Done button.

2. Check the Offline mode is enabled for each app

Check the Offline option is enabled within the Docs, Slides, and Sheets web apps. To do that, follow these steps:

  1. Open the homepage for one of those apps.
  2. Click the Main menu button at the top left of the web app.
    The Main Menu button google drive offline not working
  3. Click Settings to open the options shown directly below.
  4. Then toggle the Offline option on.
    Offline option google drive offline not working
  5. Repeat those steps for both the other two Google web apps.

Google Drive keeps slowing down your PC? Check out this guide for some quick solutions


3. Turn Off Chrome Extensions

  1. Click Customize and Control Google Chrome to open the browser’s menu.
  2. Select More tools and Extensions to open the tab in the snapshot directly below.Chrome's extensions tab google drive offline not working
  3. Turn off, or remove, all the extensions except the Google Docs Offline extension.
  4. Click the toggle buttons on the extensions to turn them off.
  5. Alternatively, delete extensions you don’t need by clicking the Remove button.

4. Set up a new Chrome profile

  1. Set up a new profile by clicking the Chrome profile button at the top right of the browser’s window.Profile button google drive offline not working
  2. Click Add to open the window shown directly below.Add profile window google drive offline not working
  3. Enter a user profile in the text box, and select an image for it.
  4. Press the Add button.
  5. Thereafter, click the profile button again.
  6. Select the new user profile you just set up.
  7. A new browser window will open for that profile. Log in to your Google Account again with that profile.

5. Don’t use Incognito Mode

Google Drive offline doesn’t work in Chrome’s incognito mode as that turns off the Google Docs Offline extension.

So, don’t utilize Chrome in incognito mode. If you’ve configured the browser to start in incognito mode, remove the –incognito switch from Chrome’s target path.

incognito mode google drive offline not working


If Google Chrome is behind your Google Drive issues, check out this article for some great alternative browsers


6. Reset Chrome

  1. Open Google Chrome
  2. Input chrome://settings/ in Chrome’s URL bar, and press the Enter key.
  3. Click the Advanced button to expand the Settings tab.
  4. Scroll down to the Restore settings button.
  5. Click the Restore Settings to their original defaults option.
    Restore settings button google drive offline not working
  6. Click Reset settings to confirm.
  7. After resetting Chrome, turn the Google Docs Offline extension back on.

So, that’s how you can fix Google Drive offline when it’s not working. Note that you’ll also need to select an Available offline option for specific files to save them for offline utilization.

You can do that in Google Drive by right-clicking files and selecting the Available offline option.

If you know of any other methods to fix this Google Drive issue that we may have missed out on, leave us a message in the comments section below.

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