Google Apps Sync errors do occur leaving users unable to connect to Google servers. Usually, when this issue occurs, the following error message pops on the screen: Connection to Google is temporarily unavailable.
It is worth mentioning that this error often prevents Outlook from connecting to the servers, even when having a working internet connection.
To fix this common issue, we are sharing a series of solutions below.
This is a general troubleshooting guide that you can use whenever you’re getting this error, irrespective of the programs it affects.
What to do if Google connection is temporarily unavailable
- Restart Outlook / Reboot computer
- Make sure Date & Time is accurate
- Enable contact sharing in the Google Apps control panel
- Disable antivirus and firewall
1. Restart Outlook / Reboot computer
As simple as it may sound, restarting Outlook and rebooting your computer could solve your issue.
First close Outlook, re-open it and see if it works. If this does not work, restart Windows and try opening Outlook again.
2. Make sure Date & Time is accurate
Making sure that your date and time are correct is imperative. Inaccurate date and time settings may mess up the internet encryption mechanisms.
To change Date & Time, follow these simple steps:
- Press R + the Windows key at the same time
- Type timedate.cpl in the Run box
- In the Date and Time window that pops up, first click the button under Set the time automatically off, if you initially had it on
- Click under the Change the date and time section > Change
- If the date and time are not correct, modify the settings
- Click OK > Apply > OK
3. Enable contact sharing in the Google Apps control panel
To enable contact sharing, follow these steps:
- Go to the Google Apps control panel > Settings > click Contacts on the left side
- Click Enable contact sharing > Save changes
4. Disable antivirus and firewall
Different antiviruses have different way of being turned off. You should be able to find the way of disabling your antivirus easily though.
To disable the firewall, you need to follow the next steps:
- Press the Start button > open Control Panel
- Click System and Security > Click Windows Firewall / Windows Defender Firewall
- In the left side, select Turn Windows Firewall on or off
- Select Turn off Windows Firewall (not recommended) > Click OK
Check to see if Outlook can connect to the servers now. If it still does not work, we recommend you to turn the antivirus and the Windows Firewall back on.
We hope that our solutions proved helpful. If this guide helped you out, or you have other solutions to fix this error, please leave us a comment in the comment section below.
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