- Help desk software is a crucial component of the customer support experience.
- It acts as a basic interface between the user, or even the client itself, and the company's IT department.
- We included the best help desk tools in the article below, including ServiceDesk Plus, or Freshdesk.
- Find out more about each and every help desk service and choose your next pick.
We are all familiar with the concept of HelpDesk, it’s the destination wherein all our problems get resolved.
Basically, it’s a mechanism with which companies attend to the grievances of the customers and eventually help them out. Helpdesk is a quintessential business element for both small and large organizations.
HelpDesk software helps to automate a majority of the customer readdressed processes and thus manage the entire process with increased efficiency.
The Help Desk software usually takes care of the Ticket Management, Automation Suite, and Reporting and Optimisation. These three functions are usually considered to be of prime importance in Helpdesk.
The automated suite also stores and manages the customer details along with all the other relevant information in a single hub. Let’s take a look at some of the best HelpDesk software out there.
Which is the best Help Desk software for Windows 10?
Customer service is among the pillars of every modern-day business, and this includes IT, so a professional tool like ServiceDesk Plus is a must-have if you want to have the best experience with your clients.
By enhancing visibility and centralizing control over the entire process, also ensures that your business will never have to deal with downtimes due to IT issues.
The service is available in 3 different subscription forms, and depending on which you get, you will gain access to the following features:
- Incident management
- A self-service portal powered by a knowledge base
- Extended multi-site support
- Help desk management
- Incident management
- IT project management, and more
ServiceDesk Plus has all the tools a professional helpdesk software should have, and more. Try it today!
Freshdesk is often touted as an easy-to-use Helpdesk solution. More than often mid-sized and smaller companies find the Helpdesk software to be steeply-priced and the Freshdesk seems to offer a formidable alternative.
Freshdesk has a limited, free version and 3 different paid plans. The payment options are flexible and you can try all plans for free for 21 days.
Provide outstanding help to your customers at a lower cost.
SolarWinds Service Desk is best suited for IT companies who are looking out for an ITSM (IT Service Management) functionalities.
The service desk functionality offered by SolarWinds Service Desk is full-fledged in nature and it allows businesses to respond in a timely and better manner.
SolarWinds Service Desk will allow users to manage the service tickets and company assets. Samanage is available across all major platforms and it can also be accessed on a smartphone or a tablet.
SolarWinds Service Desk offers a free 30-days trial and beyond that one needs to pay for the cloud-based service annually.
Jira Service Desk is an IP service management software that is designed to help IT companies manage incidents, ticket management, assist in solving the queries by accessing the knowledge base.
The Hipchat integration is a bonus and so are the numerous add-ons including Zephyr, Scriptrunner, Sauce, and Testrail.
Jira Service has a free version with a 3-agent limit. It also has 3 subscription-based plans, with additional features & a greater number of agents. All paid plans come with a 7-day free trial.
Vision Helpdesk Software is a cloud-based ticket management solution that offers multiple channels of support including emails, calls, chats, and also social media accounts.
The working hours for the staff can be customized and the company can also create an escalation rule. The Macros help users speed up the process of changing bulk ticket status and allocation tickets to the agents in a single click.
Customers can either choose to download the Vision Helpdesk or they may also choose to use the SaaS edition while registering.
Zoho is a well-known name when it comes to enterprise offerings and the Zoho Desk is no different The Zoho Desk is a cloud-based help desk solution that is capable of scaling up and cater to businesses of any size.
The Zoho desk offers features like Instant messaging, a community dashboard feature, and also a separate Twitter dashboard.
Each of the Helpdesk software has its own unique selling proposition. The size of your organization along with the requirement should be the basis while choosing your Helpdesk software.
I would personally suggest that one should pilot the trial version of the helpdesk software before actually buying and deploying the same.