HP printers won’t support non-HP cartridges after firmware update

Ivan Jenic By: Ivan Jenic
2 minute read

Home » News » HP printers won’t support non-HP cartridges after firmware update

Earlier this year in March, HP released a firmware update for its Officejet printers. Normally, that wouldn’t be news at the beginning of September, but there’s one crucial change that just took effect now: a restriction for select HP printers that prevents them from using non-HP cartridges Apparently, the firmware update was programmed to block all non-HP cartridges starting September 13.

That date is exactly when users started noticing and reporting this issue on HP forums, and all other community sites. Here’s what some of them said about it:

“Cartridge Problem.

The following ink cartridges appears to be missing or damages.

Replace the ink cartridges to resume printing.”

“Cartridge Problem.

Until cartridges are replaced, make sure the printer is turned on to avoid damage to the printer.

One or more cartridges are missing or damaged.”

“The ink cartridge listed above is an older generation ink cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your ink cartridge is a genuine HP cartridge, contract HP support for more information.”

These are the printers affected by the recent restriction. There’s a big chance some other models are affected, as well:

  • HP Officejet Pro 8610
  • HP Officejet Pro 8615
  • HP Officejet Pro 8620
  • HP Officejet Pro 8625
  • HP Officejet Pro 8630
  • HP Officejet Pro 6230 ePrinter
  • HP Officejet Pro 6830 e-All-in-One Printer
  • HP Officejet Pro 6835 e-All-in-One Printer
  • HP Officejet 6812 e-All-in-One Printer
  • HP Officejet 6815 e-All-in-One Printer

If you’re using one of these printers, there’s unfortunately nothing much you can do about this restriction. The only possible solution is to actually buy an HP cartridge.

We’re almost sure this restriction wasn’t programmed by mistake because big printer manufacturers like HP make most of their money selling cartridges. So, it’s completely reasonable for them to block any third-party’ printers on their devices.

In case your printer hasn’t been affected by this change yet, there’s still a big chance some of the future firmware updates will do the same for your device.



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