- Hulu users have complained of continuous account logoffs various browsers, operating systems, or devices.
- This article tries to cover possible reasons why this is happening along with some fixes.
- We have a dedicated Hulu Hub filled with guides like the one below, so make sure to visit that as well.
- Check out our dedicated Video Streaming Fix section for possible issues and recommendations.
As is the case with any paid service, on-demand video streaming service Hulu is account-mandatory. Sing-up is required whether you are on the one-month trial period, or on any paid plan you chose.
Having said this, it appears that one of the most common account-related issues with Hulu is that the service keeps logging the user out.
Repeated account log offs have been reported with various browsers, operating systems, or devices (such as smart TVs or Xbox gaming console).
Why does Hulu keep logging me out and how to stop it?
1. Update the Hulu app
If you’re streaming videos while using Hulu on an Android device, the repeated log-out issue might pop in because the app is outdated. To fix this, go to Play Store, find the Hulu app, and click on Update, if available.
2. Update your web browser
Similarly, Hulu might keep deleting your account details because of missing important updates in the web browser you’re using on your mobile device.
Try the same recommendations as above to update your web browser.
3. Change the browser
When an error persists after some fixes have been applied, we recommend reproducing it in a similar environment, in this case in a different web browser. Consider changing to Opera which is a secure browser, has fraud & malware protection and has extensive add-on support.
So try to switch between any browsers you’re comfortable using, and see if the issue is fixed.
2. Clear cookies and cache
If the updates were not installed automatically when available or using the previous solution, the device might be running low storage space. Make sure to clean up some space by clearing the cached data from the Storage section of the Settings menu.
To be even more precautious, search for the app and make sure there is no leftover cached date still stored.
The same goes if you’re on your PC or laptop. For most browsers, the cookies and cache can be found in the main menu (the upper right-hand corner of your browser) > Settings > Privacy & Security section.
5. Log out of the Hulu account on any other device
Hulu only allows a maximum of two simultaneous logins on different devices. So log out of your Hulu account on any other device.
If you’ve also logged in using a social media account like Facebook, the service will appear as active in the settings of the respective account, and you have to remove it.
6. Scan your device for possible other issues
Hopefully, you won’t have to use this solution, but we’re mentioning it just in case. It is well known that malware can affect the performance of your device. Consequently, we recommend the use of trustworthy antivirus software.
In this specific situation, run a scan and see if it finds out something suspicious. The unwanted files should be removed and your apps and services should run smoothly once again.
If the issue is not fixed yet, consider switching to another provider such as Disney+, one of the biggest streaming services in the US, offering its users an unlimited range of exclusive content and original movies.
Frequently Asked Questions
Usually, after the initial sign-up and log-in process, Hulu remembers your credentials, no matter the device. Additionally, with web browsers, you can also save your username and password so as not to reenter them at the next log-in.
If you can’t log in or accessing your Hulu account, check out one of the following:
- Invalid login credentials
- Subscription status
- Account activation status
- Correct Home network set-up (for Live TV plans)
- Other errors and loading issues (such as an outdated app or poor internet connection)
Hulu offers its users access to an Account Recovery tool. You have 3 chances to recover your password; if you fail, you’ll have to create a new account. Note that if you’ve used a third-party provider to pay for Hulu, account recovery is not possible.