How to troubleshoot Intune app installation errors

Matthew Adams
by Matthew Adams
Windows & Software Expert
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Microsoft Intune is a cloud-based service for device management within organizations. It enables organizations to deploy software to Windows, iOS, and Android devices via Microsoft Azure. However, various installation errors can arise when users try to deploy software with Microsoft Intune. To fix Intune app installation issues on various devices, users can troubleshoot them as follows.

How can Users Troubleshoot Intune Installation Errors?

1. Check the Installation Error Details

  1. Users can find more specific installation error details via the Troubleshoot tab in Intune. To find installation details, sign in to the MS Azure portal.The Intune portal microsoft intune not installing apps
  2. Then click Intune to open the Intune service.
  3. Next, click the Select user option to select a user for whom the app installation error needs to be fixed.
  4. Click Troubleshoot at the bottom left of the Intune page to open a troubleshooting tab.
  5. Select the device to fix the installation error for.
  6. Then select Managed Apps to open an app list. That list will include the app which didn’t install.Managed Apps tab microsoft intune not installing apps
  7. Select the app with a failed installation status to open an Installation blade (or sidebar) that provides further installation error details in the form of an error code. Then users can note down the error code and other details for further reference.

2, Check Event Viewer’s Logs

  1. Users can get further Intune installation error details for Windows apps from the Event Viewer. To do so, launch the Run accessory by pressing the Windows key + R hotkey.
  2. Enter ‘eventvwr.msc’ in the Open box and click OK to open the window in the snapshot directly below.Event Viewer microsoft intune not installing apps
  3. Click Event Viewer on the left of the window.
  4. Select Applications and Services logs, Microsoft, and Windows in the Console Tree.
  5. Then click AppxPackagingOM and Microsoft-Windows-AppxPackaging/Operational to open the event log in the snapshot directly below. There look for and select recent 404 and 465 app installation error events for further details on them.Event Viewer log microsoft intune not installing apps
  6. In addition, click AppXDeployment-Server and Microsoft-Windows-AppXDeploymentServer/Operational to check events pertaining to deployment errors.

3. Issue a Support Request

  1. Intune admin users with Azure AD roles can then issue support requests that includes error code details to Intune’s help and support. First, select a feature area within Intune’s Device Management dashboard.
  2. Then select the Help and support option.
  3. Click the ? Icon at the top right corner from the Device Management portal node.
  4. Select Microsoft Intune on the service drop-down menu to open the Help and support page.
  5. Then fill out the text box there with the error details, and click the Get help button.The help text box microsoft intune not installing apps
  6. To send an email request, click Get support.
  7. Click New service request by email, and then enter an email address for help and support to respond to.
  8. Then press the Send button.

When Intune’s help and support replies, users can provide further error code details noted from the Installation blade and Event Viewer. Thereafter, Intune’s support service can provide users with some resolutions for the installation errors.

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