Microsoft acknowledges KB3177725 and KB3176493 print bugs

Madeleine Dean By: Madeleine Dean
2 minute read

Home » News » Microsoft acknowledges KB3177725 and KB3176493 print bugs

Microsoft’s KB3177725 and KB3176493 updates patch severe security vulnerabilities that could allow remote code execution on Windows 7 and Windows 10, but it appears there’s more to these updates than meets the eye. Apart from the positive effects, it seems that they are also preventing Windows 7 and Windows 10 users from printing more than one page at a time.

Many users have reported print bug after they installed the two updates, describing they get a blank  page or a corrupt print job with an error when they try to print more than one page at a time. According to user reports, the only solution to fix this issue is to simply uninstall the cumulative updates KB3177725 and KB3176493.

My company developes ERP software, printing invoices and sales orders etc is a critical part of our clients business.

The august 2016 updates for Windows 7 and Windows 10 have not been good. Many of our clients have called in, unable to print more than one page at a time, any more and they get blank page or corrupt printjob with an error. Problem is solved after uninstalling KB3176493 on Windows 10 and KB3177725 on Windows 7. […]

What on earth is the connection between these updates and printing? […] I´m running latest insider build 14393.67 and have the same issue.

Microsoft‘s Support engineers initially suggested the problem was caused by incompatibility issues between the computer drivers and Windows, but a Microsoft employee quickly adopted another tune and admitted the print bugs are directly caused by the KB3177725 and KB3176493 updates.

Thank you for reporting this. I would like to let you know we are actively investigating this issue and have updated some of the KB articles involved with a Known Issues section:

“After you apply this security update and you print multiple documents in succession, the first two documents may print successfully. However, the third and subsequent documents may not print.”

In other words, if you want to get rid of the print bugs in Windows 7 and Windows 10, the only solution is to simply uninstall the two updates, while waiting for Microsoft to fix this issue.

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