- A malfunctioning device driver can cause the keyboard to work in BIOS but not in Windows 10 and 7 running computers.
- If possible, use an external keyboard and mouse and try updating the relevant drivers.
- Disabling the Integrated Sensor Solutions on 2-in-1 devices from the Device Manager can also help you resolve the issue.
- As a last resort, try attempting Windows 10 repair or clean installing the OS.
Your laptop keyboard can stop working for several reasons including a temporary glitch faced by Windows or a hardware failure.
However, several users have reported that their keyboard works in BIOS and not in Windows.
This issue seems to have affected HP laptops in most of the occasions. However, it is also reported on a few other OEM laptops.
While using an external keyboard and mouse is an option, you surely wouldn’t want to use your laptop as a desktop with external peripherals required to operate the device all the time.
In this article, we have listed a few ways to troubleshoot and fix the keyboard works in BIOS and not in Windows issue on HP and laptops.
What can I do if the keyboard works in BIOS and not in Windows?
1. Connect an external keyboard and mouse temporarily
To be able to troubleshoot the keyboard works in bios not in Windows 10 problem, try connecting an external mouse and keyboard to your computer.
Once you have connected the input devices, proceed with the steps below.
In some cases, you may require to enable USB Legacy support in BIOS. Here’s how to do it.
- Turn off your computer completely and press the power button again to restart the computer.
- Start pressing the F8 key immediately to enter the BIOS menu.
- Use the arrow key and open the Advanced tab.
- Navigate to the USB Legacy Support and make sure it is set to Enabled.
- Press F10 to save the change and exit the BIOS screen. Let your PC restart.
Connect your external keyboard and mouse to your laptop and check if the device is working. Once you have a working device, proceed with the steps below to fix the keyboard works in BIOS but not Windows 7 problem.
2. Update drivers
2.1. Update manually
- Access the desktop taskbar, insert device manager, click Device Manager. Click on the device you want to update from the list.
- Click Search automatically for updated driver software.
- Select Update Driver.
- If Windows 10 doesn’t update it means you need to go to the manufacturer’s official site and download the new files from there.
One way to fix Windows 10 errors is to update the system manually. This simple method can solve some complex problems that affect other drivers.
Users claimed that after performing a manual update the keyboard became functional again on their Windows PCs.
2.2. Use an advanced tool
Incompatible, missing, or corrupted drivers are the common reason for keyboard and touchpad malfunction.
Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system.There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:
- Download and install DriverFix.
- Launch the software.
- Wait for the detection of all your faulty drivers.
- DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
- Wait for the app to download and install the newest drivers.
- Restart your PC for the changes to take effect.
Keep your PC components drivers working perfectly without putting your PC at risk.
Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.
3. Disable Intel Integrated Sensor Solutions driver
- Press the Windows key + R to open Run.
- Type devmgmt.msc and click OK to open Device Manager.
- In Device Manager, expand the System Devices category.
- Locate and right-click on Intel Integrated Sensor Solutions device.
- Select the Disable Device option. Click Yes when prompted to confirm the action.
- Once disabled, close Device Manager and restart the computer.
It is important to Disable the Intel Integrated Sensor Solutions device and not uninstall it.
Uninstalling the device will prompt Windows 10 to reinstall the device after the restart, so simply disable it.
After the restart check if the keyboard is working and the keyboard works in BIOS but not the Windows laptop problem is resolved.
This error seems to be occurring due to a malfunctioning sensor in the 2-in-1 touch-enabled HP devices.
Try installing the latest available Windows and HP update to apply any fixes released by the manufacturer.
4. User System Restore Points for recovery
- Press the Windows key, type Restore Point and select Create a Restore Point option.
- In the System Properties window, click the System Restore button.
- Choose the most recently created restore point and then click Next.
- Read the description and then click Finish.
Your PC will now restart after successfully restoring your PC to the selected Restore Point. After the restart check if you can use the keyboard and touchpad on your laptop.
5. Attempt repair with Windows installation media
- Turn off your computer and then connect your Windows 10 bootable drive to your PC. Here’s how to create a Windows 10 bootable drive, if you don’t have one.
- Turn on the computer and wait for it to enter the Setup menu. Choose the Repair your computer option.
- In the Advanced Troubleshoot section, click on Advanced Options.
- Choose the Troubleshoot option.
- Click the Startup Repair option and follow on-screen instructions. You may need to select your admin account and then verify the credentials to complete the process.
Wait for the repair tool to scan the system for issues and fix them if any. After the restart, check if the keyboard and mouse work in BIOS not the Windows 10 problem is resolved. If not, clean installing Windows may be your only option.
Clean install Windows 10
Clean installing Windows will delete all the data in the installation drive. So, create a backup of your valuable data before proceeding with a clean install. Follow our guide on how to clean install Windows 10 for more instructions.
The keyboard working in BIOS but not in Windows issue can occur due to a driver glitch or system file corruption.
Try updating the relevant drivers, disabling the sensor devices, and performing a system restore to fix the problem.