App Store circle keeps spinning on Mac? Try these easy fixes

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Seeing the spinning App Store circle for too long means that there are problems with your app or system.
  • To resolve this problem you should remove the cache files, and try using the Terminal.
  • To be sure you will always have a few tricks up your sleeve when encountering issues, consider bookmarking our detailed Mac Fix Hub.
  • For more useful information on this subject, don't hesitate to visit our Mac webpage.
App Store circle keeps spinning

App Store is a crucial component of macOS, but many users reported that a circle in App Store keeps spinning. This can be a problem since you won’t be able to download apps, but there’s a way to fix that.

What to do if the circle in the App Store keeps spinning?

1. Remove the cache files

macbook-pro on table

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According to users, if a circle in App Store keeps spinning, you might have problems with cache. To fix it, you just need to remove your cache. This is fairly simple and you can do it by following these steps:

  1. Open Finder and press Command + Shift + G and go to ~/Library/Caches/com.apple.appstore.
  2. Now delete com.apple.appstore.
  3. Press Command + Shift + G again and navigate to the /private/var/folders.
  4. Open each subfolder and delete apple.appstore from it.

After doing that, restart your MacBook and check if the problem is still there. Some users are suggesting to go ~/Library/Caches/ and delete everything related to the appstore, so be sure to try that as well. Here are the folders that you need to delete:

  • ~/Library/Caches/storeaccount
  • ~/Library/Caches/storeassets
  • ~/Library/Caches/storedownload
  • ~/Library/Caches/storeinappd

2. Use the Terminal

According to users, sometimes you can fix the problem simply by using the Terminal. The process is quite simple and you can do it by following these steps:

  1. Open Application > Utility and start the Terminal.
    start terminal apple app store keeps spinning
  2. When the Terminal starts, run the following command:
    • defaults write com.apple.appstore ShowDebugMenu -boot true ; killall AppStore ; exit
  3. Now navigate to App Store.
  4. Select Store > Sign out.
  5. Now select Debug > Clear cookies.

Now you just need to delete the cache files by doing the following:

  1. Go to Finder. Select Go > Go to Folder.
  2. Enter the following path:
    • ~/Library/Preferences/
  3. Now delete the following items:
    • apple.appstore.plist
    • apple.installer.plist

Restart your MacBook and check if the problem is still there.


3. Create a new user account

If the circle keeps spinning in the App Store, you can try creating a new user account as a workaround. To do that, follow these steps:

  1. Open the Apple menu and select System Preferences.
  2. Navigate to the Users & Groups.
  3. Click the lock icon and type your administrator password.
  4. Select the Add button.
  5. Choose the type of account you want to create.
    add new user apple app store keeps spinning
  6. Enter the required information.
  7. Now click on Create User.

After creating a new user account, switch to it and check if the problem is still there.


We hope that the solutions presented in this guide have proven useful in your case. They will surely get you started into solving this issue if the circle keeps spinning in the App Store.

FAQ: Learn more about App Store problems on MacBook

  • How do you reset the App Store on a Mac?

To reset the App Store on Mac, you will need to press the Option+Shift+G in Finder, and navigating to the location ~/Library.  There, Apple recommends that you delete the entire Caches folder, and then restart your device.

  • Why can’t I find certain apps in the App Store?

The reasons for which in some cases you will not be able to find some apps in the App Store is because they are restricted in your country, or the app has been removed from the store for other reasons.

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  • Why isn’t my app showing up on my home screen iPhone?

The most possible reason for his happening is that your home screen might be full of apps, so a new page has been added to store your newly installed app.

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