Apple Music doesn’t work on Mac? Fix it with these steps

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Not being able to run Apple Music on your MacBook can be extremely frustrating, but we have fixes for it.
  • Updating your macOS to the latest version, and changing the DNS settings are some of the solutions for this issue.
  • If you want to check out more useful guides, have a look at our Mac Fixes webpage.
  • Don't forget to bookmark our Mac Section to have constant access to a variety of fixes for your system.
Apple Music doesn't work on Macbook

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Apple Music is a great service, but what if Apple Music doesn’t work on your MacBook? Many users encountered this issue, and in today’s article, we’ll show you how to fix it properly.

What to do if Apple Music doesn’t work on your MacBook?

1. Update your macOS to the latest version

This issue can occur if your macOS is out of date. To fix it, it’s advised that you install the latest version by doing the following:

  1. Open the Apple menu and navigate to System Preferences.
  2. Head over to the Software Update section.
  3. Click the Update Now button.
    software update apple music doesn't work on macbook

Users reported that 12.8 version of iTunes isn’t compatible with El Capitan, so your only choice is to update to the latest macOS or to revert back to iTunes 12.4, but this is just a temporary solution unless you disable automatic updates.

2. Reinstall/update iTunes

According to users, they managed to fix this problem simply by reinstalling iTunes on their MacBook so you can try that.

Alternatively, you can update iTunes to the latest version to fix this problem. To do that, follow these steps:

  1. Open the App Store on your Mac.
  2. Click on Updates.
    updates tab apple music doesn't work on macbook
  3. If there are iTunes updates available, click on Install.

After updating iTunes to the latest version, check if the problem is resolved.

3. Change the DNS

According to users, if Apple Music isn’t playing on MacBook, you can fix that by changing the DNS. This is fairly simple and you can do it by following these steps:

  1. Open the Apple menu and select System Preferences.
  2. Select Network.
  3. Choose your network connection from the left pane. In the right pane, click on Advanced.
  4. Navigate to the DNS tab.
    dns macos apple music doesn't work on macbook
  5. Remove the available DNS servers and the following servers:
    • For Google DNS use: 8.8.8 and
    • For OpenDNS use: 67.222.222 and

After making these changes, check if the problem is still there. Some users reported this problem while using Google DNS, so you might want to try other DNS servers as well.

There you go, these are just a couple of solutions that you can use if Apple Music doesn’t work on your MacBook. If you managed to fix this problem with our solutions, feel free to let us know in the comment section below.

FAQ: Learn more about Apple Music

  • What does Apple music cost?

Apple Music costs $9.99/month, for college students its $4.99/month, or you can get it as a family subscription of up to six people with a price of $14.99.

  • What is the difference between iTunes and Apple music?

iTunes allows purchasing and downloading songs, while Apple Music is a streaming service based on subscriptions.

  • Can I still listen to downloaded Apple music without a subscription?

You can still listen to any downloaded Apple music as long as the subscription is still activated.