What to do if you cannot load the management console

Sovan Mandal avatar. By: Sovan Mandal
2 minute read
management console loading problems

Home » Fix » What to do if you cannot load the management console

Trying to run the Trusted Platform Module (TPM) Management console in Windows 10 can often lead to the Cannot load management console error. This again happens when you have either disabled or cleared TPM right in the BIOS itself. This is applicable to Windows 10 devices, version 1703 or version 1809.

Trusted Platform Module, for those not in the knowing, is a dedicated piece of hardware entrusted with providing a secure environment for the storage of data of critical importance. Those can be encryption keys, signatures and so on. That makes it extremely important to make any changes with TPM with utmost care so as not to compromise the security of your PC.

However, fixing the above error is rather easy and can be done quickly enough.

Steps to fix management console loading issues

Since there are two ways the error is generated – disabled or cleared in BIOS – the solution too involves two distinct methods that have been discussed below.

Case 1: When TPM has been cleared in BIOS

If you know the TPM has been cleared in the BIOS, all that you have to do is close the TPM Management console and then start it again.

Case 2: When TPM has been disabled in BIOS:

In this case, you will have to re-enable it in BIOS. Here are the steps:

  • Reboot your PC and enter BIOS. This is usually done by pressing F2 repeatedly when the computer is booting. The hotkey though might differ for different brand of PCs.
  • Look for the Security option on the left.
  • Expand the Security option to reveal the TPM
  • Select the TPM Security check box to view the TPM settings
  • You will get to see the Deactivate and Activate radio buttons. Click on Activate to make TPM active.

The other option for you to do will be to run a specific Windows PowerShell command. Point to note here is that you will need administrator privileges to run the command. Here are the steps to follow:

  1. Open Windows PowerShell. You can do this by right clicking on start and selecting Windows PowerShell (Admin). You can also type Windows PowerShell in the Cortana search box and press enter. Right click on the app and select Run as administrator.
  2. Type the following commands and press enter:
    • $tpm = gwmi -n rootcimv2securitymicrosofttpm win32_tpm
    • $tpm.SetPhysicalPresenceRequest(6)powershell
  3. Restart you PC and consent to any BIOS prompts that comes your way.

That’s it. The Cannot load management console error shouldn’t be bothering you anymore. Microsoft has also stated they are further investigating the issue and will let us know if they come across something more interesting or useful.

Meanwhile, here are some related topics that might be of interest to you.

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