Fix: Maps App Doesn’t Work in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Windows 10 Maps app is very useful, especially when you’re on the go. But if you relay on this app to be your guide in a foreign city, and it doesn’t work, you can be in a big problem. So, we’re going to show you what to do if you’re unable to run Windows 10 Maps.

What to do if Windows 10 Maps isn’t Working

  1. Enable location
  2. Reset the Maps app
  3. Flush DNS
  4. Update your computer
  5. Delete the file maps
  6. Run the Windows Store Apps Troubleshooter

1. Enable location

Windows 10 Maps is tightly connected with your location settings. It uses your location to determine proper maps you need, and available routes.

So if your location is turned off in Windows 10, Maps won’t work. Location in Windows 10 is turned on by default, but many users tend to disable it, because they fear that Microsoft is using it to collect their data. And then, when you need an app such as Maps, and your location is turned off, you could be a problem, because the app won’t work.

Luckily, the solution reveals itself. So, in order to make Windows 10 Maps work normally again, you just need to turn your location back on. And if you’re not sure how to do that, follow these steps:

  1. Open Settings
  2. Go to Privacy>Location
  3. Turn Location onlocation problem windows 10
  4. Also, scroll down, and make sure Maps is set to on, under Choose apps that can use your location

Turning on location should solve all the problems with Maps, and you should be able to use them normally, again.

2. Reset the Maps app

But, if somehow you still have issues, maybe you can try with resetting the app. To reset Maps app, do the following:

  1. Go to Search, type powershell, and open PowerShell as Administrator
  2. Paste the following command, and press Enter: Get-AppxPackage *windowsmaps* | Remove-AppxPackagemaps problem windows 10
  3. Your Maps app will be uninstalled
  4. Now, head to Windows Store, search for Maps, and install it again

3. Flush DNS

As you browse the Internet, DNS collects cache and all these piles of stored cache may block your connection or prevent your apps from running properly.

So, if your Maps app is still unavailable, try flushing DNS. Here are the steps to follow:

  1. Go to Start > launch Command Prompt as administrator
  2. Enter the following commands and hit Enter after each one:
    •  ipconfig /release
    • ipconfig /renew
  3. Wait until the process completes and then type the command ipconfig /flushdns to flush DNS > hit Enter.

flush DNS

4. Update your computer

Running outdated Windows OS versions may trigger various app and software issues. The Redmond giant regularly rolls out updates to Windows 10 in order to improve system stability and fix the issues reported by users. Maybe the current Maps App problems that you’re experiencing are triggered by a general OS bug. Installing the latest OS updates may help you fix the problem.

Go to Start > Settings > Update & Security > Check for updates.

windows 10 updates

Install the available updates and then launch the Maps App again to check if the problem persists.

5. Delete the file maps

Some users confirmed that deleting the file maps with the earlier date quickly fixed the problem.

  1. Launch Windows Explorer > go to View > check Hidden items in order to display hidden files and foldersdelete maps app file maps
  2. Go to Program Files located the Windows Apps folder Scroll > open it
  3. Navigate to the folder Microsoft.WindowsMaps_4.1509.50911.0_neutral_split.scale-100-8wekyb3d8bbwe. Keep in mind that there should be two versions of this file with two different creation dates.
  4. Delete the file with the earlier date > restart your computer

6. Run the Windows Store Apps Troubleshooter

Windows 10 comes with a built-in troubleshooter that can help you fix app issues in less than five minutes. All you need to do is go to Start > Settings > Update & Security > Troubleshoot and select the troubleshooter that’s appropriate for your situation.

In your case, select the Windows Store Apps troubleshooter.

fix windows 10 maps app

Run the troubleshooter and then check if the problem persists.

That’s about it, I hope this article helped you to solve the problems with Maps app in Windows 10. If you have any comments, or questions, just write them down below.

Also, if you’ve got additional suggestions on how to fix this issue, feel free to list the steps to follow in the comments.

Tell us, what do you think of the Windows 10 Maps App, are you using it, is it good? Tell us your opinion using the same comments section below.

Editor’s Note: This post was originally published in December 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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  • Had the same issue wih maps (W10 app) and the problem was the networx.exe soft (old free version). Once uninstalled the maps appeared again so give it a try if you have it. Also networx gave me a lot of BSOD. The PC works much faster without networx.

  • Unfortunately, removing the application and reinstalling it again haven’t changed anything.