Is Microsoft Cashback not working? Here's what to do

Microsoft Cashback is available in the US only.

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Key notes

  • With Microsoft Cashback, you can get cashback by purchasing products on Edge.
  • There is a whole list of retailers to choose from, so your options are varied.
  • However, the feature is only available in the US for now.
microsoft cashback not working

Microsoft Cashback has some amazing deals, but currently, it’s only available in the US. The platform gives you back money from purchases you make on Edge from top retailers and grocery stores.

To get the cashback, you need to make an account, shop online on Binge, and have PayPal. When you purchase products, a sum of money will be paid back to you on your PayPal account.

The feature is only available in the US region, and there is a list of retailers that you can check. You should know that retailers will be added or removed from time to time. You should also know that Microsoft will occasionally send you personalized deals that include cashback bonuses.

However, it seems that the platform is experiencing some issues, according to this Reddit user. Microsoft Cashback has some amazing deals where users can get cashback bonuses if they buy certain products. On the other hand, it seems that the user hasn’t gotten their cashback bonus yet.

Here’s what you can do if Microsoft Cashback isn’t working

First things first, if you placed an order with the idea to get the biggest cashback bonus, then save all information somewhere you can access it.

For example, OneDrive is a good tool to have, you can actually save your receipts there, in the cloud. This way you can access it anytime, from every device that you prefer. You can also screenshot your order, and don’t delete any emails related to your purchase.microsoft cashback not working

With this info, you can try to reach Microsoft Support, explain to them your issue, and find a solution to receive your cashback bonus. Make sure to present all the receipts, the order info, and other necessary info that they might ask for.

As a lot of users have been experiencing this issue, you can expect to get your cashback bonuses from your purchases, especially if you can prove that you indeed made those purchases.

However, if you have placed the order recently, it might take a while for you to receive a confirmation on your account. You can also opt to log off and log back on, and see if your cashback bonus is there.

In the Reddit thread, there were users who were able to see their cashback bonuses after they logged off and logged back on, so you should definitely try to do it as well.

Remember that this feature is only available in the US, and if you’re accessing it through a VPN, that also can be an issue.

Have you experienced this problem? Be sure to let us know your experience in the comments section below.

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