Black screen on Microsoft Edge? Here’s how to fix it

Madalina Dinita
by Madalina Dinita
Managing Editor
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  • Microsoft Edge is a solid browser, but certain issues can appear from time to time.
  • Regarding the issues, many users reported that they are getting a black screen in Edge.
  • To fix this problem, remove all extensions and update your drivers.
  • We covered Microsoft Edge extensively in the past on our Edge hub, so be sure to check it out for latest Edge guides and news.
microsoft edge screen goes black when scrolling

Microsoft Edge is one of the better web browsers developed by Microsoft. It comes in-built with Windows 10, and is set as the default web browser.

While some folks may opt to switch to a different web browser, Chrome or Firefox for instance, with much each, many will decide to stick with Edge. And for good reasons too.

Unlike its predecessor, Microsoft’s Internet Explorer, users will find that Edge actually works more smoothly and faster compared to other contemporary web browsers.

Also, it isn’t as heavy on the system, and is regularly updated along with the Windows 10 updates.

All this said, Microsoft Edge isn’t without its fair share of bugs and malfunctions. Although not common, the Edge user can expect to run across problems every once in a while.

One such error that is being reported a lot recently is the black screen. Many Edge users have complained that their Edge tabs are turning into black screens.

As far as it is understood, this happens randomly without much provocation, and usually takes place when the user attempts to open new tab, or access the features panel on the right hand side.

Until Microsoft releases an official fix, there are a number of things the user can try in order to fix the problem of Edge tabs turning into black screen.


How do I fix black screen issues on Microsoft Edge?

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1. Restart the system to perform a clean boot

  1. Press Windows + R to open up the Run dialogue,
  2. Type msconfig and hit Enter,
  3. Navigate to the Services tab and check on Hide All Microsoft Services,
  4. Select Disable all,
  5. Navigate to the Startup tab and select Task Manager,
  6. Right-click on each process and select Disable; disable all processes,
  7. Press Apply and OK,
  8. Restart the computer.

If the black screen problem was resolved, try enabling each application again, one at a time.

The moment the black screen reappears, you will know that the application you most recently re-enabled is the source of your problem. Remove the program. You may try re-installing it.


2. Update display drivers

  1. Press Windows, and in the search box type Device Manager,
  2. Open Device Manager and find Display adapters,
  3. Expand Display adapters; you should see your display driver(s) listed there,
  4. Right-click on the display driver(s) and click on Update Driver Software,
  5. You will receive on-screen instructions on where to proceed from there on,
  6. Once the update has been installed, restart the computer.

3. Check for malware & disable plug-ins

Another possibility could be the presence of an unwanted malware or virus in your system. This could be responsible for triggering the black screens and other problems on Edge.

In order to resolve this problem, you should perform a full system scan in the anti-virus software of your choice.

While you may use any anti-virus software you like, make sure it is up-to-date, or else it may not be able to detect some of the newer malwares. If your anti-virus software detects some malicious software, remove them immediately.

In case your anti-virus software was not able to detect any malicious software, you may want to check what plug-ins are installed on Edge and disable them. Follow these steps:

  1. On Edge, click on the three dots at the top right corner of the screen (More),
  2. Scroll down and click on Extensions,
  3. From the list of extensions, remove any extension that you don’t remember installing yourself,
  4. Also disable all extensions that you don’t use on a daily basis,
  5. Restart Edge.

4. Reset Edge configurations via PowerShell

  1. Press Windows, and in the search box type System Restore,
  2. From the list of search results select Create a restore point,
  3. System Properties should open up at this point,
  4. Navigate to the System Protection tab and click on Configure,
  5. Click on Turn on system protection, move the Max Usage slider to around 10%, and click OK,
  6. You will be returned to System Properties,
  7. Click on Create to create a system restore point.

Once you’re set, follow these steps to reset Edge via PowerShell:

 

  1. Navigate to C:UsersYour UsernameAppDataLocalPackagesMicrosoft.MicrosoftEdge_8wekyb3d8bbw,
  2. Clear the contents of this file,
  3. Press Windows, and in the search box type PowerShell,
  4. Right-click on PowerShell and select Run as Administrator,
  5. On the powershell interface, copy and paste the following command and hit Enter:
    • Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml” -Verbose}
  6. If the process was successful, you should see a report printed out in yellow, ending with the following:
    • C:WindowsSystem32>
  7. If the process failed, copy and paste the following command and hit Enter, and repeat step 5:
    • Get-Appxlog | Out-GridView
  8. Once you’re through, Edge will have reset to its initial settings and the problem should no longer appear.

There you go, by using these solutions you should be able to fix black screen on Microsoft Edge. If you found this guide helpful, feel free to leave us a comment below.


Editor’s Note: This post was originally published in September 2017 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.