How to Fix the Microsoft Rewards Error With 5 Easy Ways

by Priya Ahluwalia
Priya Ahluwalia
Priya Ahluwalia
Priya Ahluwalia is a writer who specializes in technology, particularly Microsoft Windows. She writes about the latest developments in know-how and current trends in the technology industry. When... read more
Affiliate Disclosure
  • Many users are having trouble redeeming their Microsoft rewards, and the error occurs while trying to access the redemption page.
  • Microsoft Rewards offers a great opportunity for people to earn points and rewards; however, it isn't available in many regions.
  • Sometimes, a server outage will knock out Microsoft Rewards, and many features are suspended because of scheduled maintenance.
microsoft rewards error

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A lot of users are reporting a Microsoft Rewards error while trying to access the portal or redeem rewards. Most users encounter the issue on their Xbox devices.

While the error message Microsoft rewards oops something went wrong error on Xbox One is ambiguous, the fix is easy. We’ll be walking you through how to fix the rewards error and hopefully earn your gift card in the process.

To promote its gaming platform, devices, browser, etc. Microsoft came up with a concept called Microsoft Rewards. You can also redeem your Microsoft Rewards for a Robux card.

Under this program, you will earn rewards for playing games, shopping from the Microsoft Store, searching through Bing, etc. You can use these rewards for further shopping from Microsoft.

Why are my Microsoft rewards not working?

Users encounter the Microsoft Rewards points stuck error on Xbox mostly while trying to access the redemption page or redeeming the points.

While the error could have many types, they are mostly related to issues with the server or the feature itself. Furthermore, sometimes Microsoft Rewards can cause the Xbox app crashing on the PC for some users.

How much is 10000 Microsoft points worth?

Note that points earned in this program have no cash value. However, the points conversion equates to 1 point being worth $0.001, so 10,000 points are worth $10 in eligible rewards.

Microsoft points are a form of virtual currency that is used to buy premium content on the Xbox live network. They can be used to purchase downloadable games, Xbox live subscriptions, system themes, and avatars.

How to fix the Microsoft rewards error?

1. Check if Microsoft Rewards is supported in your country

  1. Open your browser. 
  2. Visit the Microsoft Rewards website.
  3. Check if your country is on the list.

Microsoft Rewards would seem to be a great earning opportunity for many people around the world, but it is not available throughout the globe.

Users from the countries in which the rewards are unavailable will be able to notice the option but upon clicking on it, they will get the error this option is not available in your country.

In case they try accessing the Microsoft Rewards redemption portal, they will get the same error.

However, you can fix the error Microsoft Rewards not available in this country or region by going through our guide on the same issue.

2. Hard Reset the Xbox

  1. Press the Power button and hold it for 10 seconds before releasing it.
  2. Now, remove the power for the Xbox device for at least 10 seconds.
  3. Connect the power again and press the Power button to restart it.

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Once you are sure that the region and language are correct, you can try resetting the Xbox. Since a soft reset may or may not resolve the problem, a hard reset will be advisable.

Doing this will most probably eradicate the Microsoft rewards not redeeming error.

3. Check for server issues

  1. Open up your browser.
  2. Visit the Xbox server status website.
  3. Check the status of the Xbox server to isolate the cause.

Though it is rare, at times, the Microsoft Server could be down. Even more, Microsoft suspends a few features due to scheduled maintenance.

4. Wait for the issue to get fixed automatically

If the problem is from the server end or Microsoft is aware of it, there isn’t anything you can do by localized troubleshooting. In case the problem with the server is due to scheduled maintenance, you would probably notice a time mentioned till the server would be down.

Whether the issue is with the server or a troublesome update, Microsoft will most probably fix it with time. So, the best policy would be to wait for a day and check if the problem gets resolved by itself.

5. Contact Microsoft

Since you have earned the Microsoft Rewards points, the money belongs to you, and you have every right to redeem it. So, if you have tried all the above-mentioned solutions and still do not get results, you can contact Microsoft Support and ask them to help redeem your points.

You can contact the Microsoft support team through their official website, you can also contact them via email, and can also send feedback as a way of addressing any of your queries.

Why was my Microsoft Rewards account suspended?

Microsoft has been banning users when trying to redeem rewards while using a VPN or other services that try to get around geo-restrictions.

Other than this, if you earn rewards on more than one account using the same method, your rewards are at risk of being suspended as well.

This could also lead to your Microsoft rewards point not updating which can be frustrating to some users.

You may also want to check our guide if your Xbox one games and apps won’t open, be sure to click on the link for the resolution.

We hope the methods listed in this guide have helped you fix the Microsoft rewards error issue. If you have any questions, don’t hesitate to ask them in the comments section below.

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