FIX: Microsoft Teams crash issues during launch

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • In today's information-loaded business environment, collaborative platforms are crucial for your company's success
  • Having a shared workspace like the one Microsoft Teams offers allows users to quickly exchange ideas or work remotely
  • But sometimes, Microsoft Teams may crash during launch preventing users from utilizing the platform. This guide provides you with 4 quick solutions to fix it
  • For additional Microsoft Teams guides, you can check out our dedicated hub.
Microsoft Teams Freezes

Microsoft Teams is a collaborative platform for companies that brings everything together in a shared workspace. Recently many users have complained about the Microsoft Teams’ crash issues in the community forums.

According to the users in the Microsoft community, Microsoft Teams crashes during launch,  performing updates or while working leaving a Something went wrong error. At times, it completely feezes having to force start.

If you are also troubled by this issue, here are a couple of troubleshooting tips to help you fix Microsoft Teams crash issues in Windows.

How to fix Microsoft Teams random crashes

1. Check Microsoft Teams service status

Microsoft Teams crash issues

The Microsoft Teams app may crash or refuse to open if the Microsoft services are down for maintenance. You can check the status of the service in the admin panel of your Office 365 account.

  1. Launch Office 365 admin center.
  2. Go to Service Health. Here you can see the status of the service and any measures that are being taken to resolve the issue.
  3. Note that you may need to have admin access to be able to check the service status. If you don’t have the clearance, contact the admin.
  4. You can follow Microsoft Office 365 Status handle on twitter to get all the service status.
  5. Any service-related issues will resolve automatically in a few hours to a day and there is little you can do about it.

Microsoft Teams won’t connect to a meeting? Try this fix

2. Clear client credentials

  1. If the admin panel shows no issues with Microsoft Teams‘ service, try clearing the Microsoft Teams‘ account details from the credential manager.
  2. Make sure Microsoft Teams is closed.
  3. Press Windows Key + R to open Run.
  4. Type control and click OK.
  5. In the Control Panel, go to User Accounts.
    Microsoft Teams Freezes
  6. Click on Credential Manager.
    Microsoft Teams crash issues
  7. Select the Windows Credentials tab on the right side.
  8. Expand the Microsoft Office 365/Teams section by clicking the drop-down button.
  9. Click on Remove.
  10. Click on Yes to confirm the action.
  11. Close the Control Panel and relaunch Microsoft Teams.
  12. Enter Office 365 username and password and sign in. Check if the crashing issue is resolved.

3. Access Teams on other devices

Microsoft Teams Crashes randomly

  1. If the Microsoft Teams desktop client is not working, try accessing the app from your smartphone.
  2. In case you don’t have it installed, you can download the Teams app from the Apps Store and PlayStore.
  3. If your work is not completely dependent on desktop apps, try using the mobile apps till the issue is resolved.

4. Delete local cache

Corrupt Microsoft apps cache can cause your apps to crash during startup. Try deleting the bad cache to fix the problem.

  1. Open File Explorer.
    Microsoft Teams crash issues
  2. Navigate to the following location:
  3. Delete the Teams folder in the Microsoft folder.
  4. Relaunch Microsoft Teams and check if the issue is resolved.

Microsoft Teams being a productivity tool requires to be up and running all the time for uninterrupted collaboration. By following these fixes you can fix crashes issues with the app in no time.

FAQ: Learn more about Microsoft Teams

  • How do I stop Microsoft Teams from opening on startup?

To prevent Microsoft Teams from launching automatically, navigate to Settings > Apps > Startup > locate and disable Microsoft Teams. 

  • How do you troubleshoot Microsoft Teams?

If you need to fix Microsoft Teams, try repairing Office, deleting temporary files and the local cache, clearing your browser cache and credentials. These general troubleshooting steps should be enough to help you fix some of the most common Teams issues.

  • How much bandwidth does Microsoft Teams use?

Bandwidth limitations may cause Microsoft Teams to crash. To deliver the best possible experience, Microsoft Teams needs the following bandwidth values:

  • 30 kbps for audio calls
  • 130 kbps for audio calls and screen sharing
  • 500 kbps for 360p at 30fps video calls
  • 1.2 Mbps for 720p at 30fps video calls
  • 1.5 Mbps for 1080p at 30fps video calls
  • 500kbps/1Mbps for group video calls
  • 1Mbps/2Mbps for HD group video calls

Editor’s Note: This post was originally published in October 2019 and has been since updated for freshness and accuracy.