MKV file not playing on Windows 10/11? Try these solutions

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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  • The latest version of Windows Media Player is compatible with MKV format.
  • However, issues still occur while playing MKV files, and here we're listing possible fixes.
  • Software errors are less dreadful if you're using our expert advice in the Troubleshooting page.
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Can’t play MKV videos in Windows 10

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When it comes to multimedia, Windows 10 brought several improvements, and one of these is native support for MKV file format.

As a result, you should be able to play MKV files without installing any third-party codec such as Haali Media Splitter, CCCP (Combined Community Codec Pack), or Matroska Splitter as you did in the past.

This is great news for everyone who enjoys high-quality video content, but it seems that some users can’t watch MKV videos in Windows 10.

More exactly, complaints mention the fact that one can’t hear or see anything, or that only a black screen is displayed when loading MKV videos. For some, the media wouldn’t play at all, not even in VLC.

It seems that playback issues occur after uninstalling the third-party MKV codec on Windows 10.

There are two common errors, the first one is:

Can’t play.
Can’t play because the item’s file format isn’t supported. Check the store to see if this item is available there.
0xc1010090 (0xc00d3e8c)

And the second says:

Can’t play.
This item is in a format we don’t support. Please choose something else.
0xc00d36b4 (0xc00d36b4)

In this article, we’ll try to shed some light on this matter so that you can enjoy listening or watching your MKV videos.

How can I play MKV videos on Windows 10?

1. Use an alternative media player

Older versions of Windows Media Player couldn’t play MKV files. With the new integration, even if your version of Media Player is more recent, there’s still a chance to encounter errors.

There are many video players that allow the user to play MKV files and enjoy qualitative videos or movies at home. Still, you can experience issues with these high-quality files.

Given that such file types are often large and contain multiple video formats, it can cause playback errors on Windows Media Player.

Therefore, you should consider choosing other efficient MKV players that will convert your files to play crystal clear videos immediately.

2. Play the MKV file in your browser

If you can’t play MKV videos in Windows 10, you might be able to play them in your browser.

It seems that some browsers have all the necessary codecs available so it can play any video without too much hassle.

To play an MKV video in your browser, do the following:

  1. Open your browser. In this example, we’ll use and recommend Opera.
  2. Now open a new tab by pressing Ctrl + T.
  3. Locate the MKV video file that you want to play and drag and drop it to the new tab in your browser.

After doing that, the playback should automatically start. This is a solid workaround, and it works great according to users, so you might want to try it out.

However, playing videos in your browser comes with certain limitations. For example, you won’t be able to adjust the picture or apply video or audio effects.

In addition, you won’t be able to add external subtitles to your videos as well.

On the other hand, you might want to try the extensive add-ons library that Opera provides, and find a compatible plugin that could help further.

For instance, Media Player is a plugin that aims to allow users to play certain media files in the browser, using HTML5 technology.

As you can see, there are some limitations compared to a fully-featured media player. But if you just want to play an MKV file without any advanced options, you might want to try this workaround.

In addition, you should use a browser that is capable of playing such files, and thus you can select from the best browsers for Windows 10.

3. Convert MKV files to a different format

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If you can’t play MKV videos on your Windows 10 PC, you might want to consider converting them to a different format.

To do this, you’ll need a third-party application, and we already covered some of the best MKV converter software in one of our previous articles.

These applications are fairly simple to use and can be useful if you need to convert a couple of MKV files.

If you’re looking for a solid MKV file converter, we strongly recommend the WinX HD Video Converter Deluxe software.

WinX HD Video Converter Deluxe can convert videos to MP4, AVI, WMV, MOV, M2TS, H.264, and 420+ video formats and codecs.

By utilizing the GPU acceleration tech, this great software can convert a video at the fastest speed without quality loss, which makes it perfect for the job while converting large MKV files.

The main task of the format conversion software is to prepare files for devices such as smartphones or tablets via predefined profiles. This ensures compatibility with your end devices or PC media players.

If desired, you can customize the conversions individually. Furthermore, there is an integrated editor that allows you to edit videos.

WinX HD Video Converter Deluxe

WinX HD Video Converter Deluxe

Convert local video files, download clips and combine photo files into an animated slide show like a specialist with WinX HD Video Converter Deluxe!

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4. Modify your registry

When you remove the MKV codec, registry keys are removed and Windows 10 doesn’t know which codec to use to decode the MKV file.

Fortunately, this can be fixed by downloading this file suggested by the guys at Tech  Journey. After you’ve downloaded the .zip, you just need to open it and run Win10-MKV.reg file to add changes to your registry, and that’s it.

After adding this key to your registry you should be able to play MKV files using the Movies & TV, Xbox Videos app.

5. Install the missing codecs

MKV format is a container format that combines different file formats into a single file.

Thanks to this feature, the MKV file can contain all sorts of video formats. This can lead to certain problems, especially if you don’t have the necessary codecs on your PC.

Different types of video files require different codecs, and if you’re missing a codec, you won’t be able to play that MKV file.

This might sound a bit complicated, but you can easily solve this problem by installing the missing codecs on your PC.

There are many codec packs available to download, but the best are K-Lite and CCCP, so be sure to download and install any of them.

Afterward, you should be able to play any type of video file, including MKV, with ease.

Besides, if you’re looking for the best codec packs for Windows 10, take a look at our article to find our top picks.

6. Install the missing updates

  1. Press Windows Key + I to open the Settings app.
  2. Go to Update & Security section.
    Windows 10 MKV no video
  3. Now click on Check for updates button.
    Windows 10 MKV codec

Windows will now check for available updates. If any updates are available, they will be downloaded automatically in the background. Once the updates are downloaded, you’ll be asked to restart your PC to install them.

Several users reported that installing the latest updates fixed the problem with MKV videos, so be sure to try that. This isn’t a foolproof solution, so even if your PC is up to date, this problem can still occur.

If you can’t open the Setting app, take a look at this article to solve the issue.

Likewise, if you’re having trouble updating your Windows PC, check our guide that will help you get through the process in no time.

So these are our suggestions to help you play your MKV files on Windows 10. If you have any other recommendations or questions, reach in the comments section below.

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