Full Fix: Can’t Play MKV Videos in Windows 10, 8.1 and 7

By: Ivan Jenic
7 minute read

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When it comes to multimedia Windows 10 has brought several improvements, and one of these improvements is native support for MKV file format. This is great news for everyone who enjoys in high-quality video, but it seems that some users can’t watch MKV videos in Windows 10.

Matroska Multimedia Container also known as MKV file format is a special format that can hold an unlimited number of video, audio, picture, or subtitle tracks in one file which is quite amazing, and it was big news when we heard that Microsoft will add native support for MKV files. This basically means that you can play MKV files without installing any third party codec such as Haali Media Splitter, CCCP (Combined Community Codec Pack), Matroska Splitter or ffdshow, like you did in the past.

Can’t play MKV videos in Windows 10, how to fix that?

MKV is a popular multimedia format, but many users reported that they can’t play MKV videos in Windows 10. In addition to this problem, users reported the following issues as well:

  • Windows 10 MKV no video, no sound – According to users, there’s no video or audio while playing MKV files. This can be caused by the lack of certain codecs on your PC.
  • Windows 10 MKV codec – There’s no universal codec for MKV files, but if you can’t play MKV videos, try installing K-Lite or CCCP codec.
  • Windows 10 MKV black screen – In some cases, you might encounter a black screen while playing MKV files. This is most likely caused by missing codecs and it can be easily fixed.
  • MKV videos won’t play – If MKV videos won’t play on your Windows 10 PC at all, you might want to consider using a third-party multimedia player such as VLC. This player has all the necessary codecs and it can play almost any type of multimedia.
  • MKV videos not playing in VLC – Several users reported that they can’t play their MKV files in VLC. To fix that, try playing your file in a browser or try converting MKV files to a different format.

Users have reported some playback issues, and it seems that these issues occur after uninstalling the third-party MKV codec on Windows 10. After uninstalling third-party codec, you’ll start getting errors while trying to play MKV files using the Movies & TV, Xbox Videos app. There are two common errors, the first one is:

Can’t play.
Can’t play because the item’s file format isn’t supported. Check the store to see if this item is available there.
0xc1010090 (0xc00d3e8c)

And the second:

Can’t play.
This item is in a format we don’t support. Please choose something else.
0xc00d36b4 (0xc00d36b4)

Solution 1 – Modify your registry

These errors are caused when you remove MKV codec because one registry key gets removed, and Windows 10 doesn’t know which codec to use to decode the MKV file. Fortunately for you, this can be fixed by downloading this file. After you’ve downloaded the .zip, you just need to open it and run Win10-MKV.reg file to add changes to your registry, and that’s it.

After adding this key to your registry you should be able to play MKV files using the Movies & TV, Xbox Videos app. If the problem still persists, maybe try using Windows Media Player, or any other multimedia player with support for MKV files.


Solution 2 – Use VLC

Windows 10 doesn’t have the necessary video codecs in order to play MKV files, so you won’t be able to play them from Windows Media Player. However, there are many great third-party tools that can play MKV files with ease.

One of these applications is VLC Media Player, and we strongly suggest you try it out. The application comes with its own codecs, and it capable of handling any type of multimedia file right out of the box. The application can play MKV files with ease, but it also provides many other advanced features.

VLC can play multimedia from almost any source and it supports dozens of different file types. In addition, the application is completely free and it doesn’t come with any ads, so we strongly encourage you to try it out. Thanks to its advanced features and support for a wide array of formats, VLC is one of the best multimedia players for MKV files.


Solution 3 – Install the missing codecs

MKV format is a container format that combines different file formats into a single file. Thanks to this feature, MKV file can contain all sorts of video formats. This can lead to certain problems, especially if you don’t have the necessary codecs on your PC.

Different types of video files require different codecs, and if you’re missing a codec, you won’t be able to play that MKV file. This might sound a bit complicated to an average user, but you can easily solve this problem by installing the missing codecs on your PC.

There are many codec packs available to download, but of the best are K-Lite and CCCP, so be sure to download and install any of these codecs. After installing them, you should be able to play any type of video file, including MKV, with ease.


Solution 4 – Play the MKV file in your browser

If you can’t play MKV videos in Windows 10, you might be able to play them in your browser. According to several users, they were unable to play MKV files in their multimedia player due to various reasons. However, they found a solid workaround.

According to users, you can easily play any MKV file in your browser. It seems that your browser has all the necessary codecs available so it can play any video without too much hassle. To play an MKV video in your browser, do the following:


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  1. Open Firefox or Chrome browser.
  2. Now open a new tab by pressing Ctrl + T.
  3. Locate the MKV video file that you want to play and drag and drop it to the new tab in your browser.

After doing that, the playback should automatically start. This is a solid workaround, and it works great according to users, so you might want to try it out. Keep in mind that playing videos in your browser comes with certain limitations.

For example, you won’t be able to adjust the picture or apply video or audio effects. In addition, you won’t be able to add external subtitles to your videos as well. This is a solid workaround, but as you can see, it has many limitations compared to a media player. If you just want to play an MKV file without any advanced options, you might want to try this workaround.


Solution 5 – Install the missing updates

Sometimes you might not be able to play MKV videos due to missing updates. Windows 10 is a solid operating system, but glitches and issues can appear once in a while. To fix that issue, it’s advised to install Windows updates regularly. Fortunately for you, Windows 10 installs updates automatically, but sometimes you might miss an important update. However, you can always check for update manually by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & Security section.
    Windows 10 MKV no video
  3. Now click on Check for updates button.
    Windows 10 MKV codec

Windows will now check for available updates. If any updates are available, they will be downloaded automatically in the background. Once the updates are download, you’ll be asked to restart your PC to install them.

Several users reported that installing the latest updates fixed the problem with MKV videos, so be sure to try that. It’s worth mentioning that this isn’t a foolproof solution, so even if your PC is up to date, this problem can still occur.


Solution 6 – Convert MKV files to a different format

If you can’t play MKV videos on your Windows 10 PC, you might want to consider converting them to a different format. To do this, you’ll need a third-party application, and we already covered some of the best MKV converter software in one of our previous articles.

Although these applications are fairly simple to use, they are useful if you need to convert a couple of MKV files. File conversion is a relatively slow process, and the conversion process can take up to a couple of minutes per file, depending on the power of your PC.

This isn’t a problem if you have several MKV files that you need to convert, but it might become a bit time consuming if you have dozens of MKV files to convert. Most converters support batch conversion so you can queue dozens of files and convert them easily.

If you’re looking for a solid MKV file converter, we have to recommend Any Video Converter and iSkysoft iMedia Converter Deluxe. Both applications are simple to use, so you should be able to convert MKV files with ease. If you are looking for specialized software products which deal with converting of .mkv files, we would recommend you to try out MakeMKV (download here the free version).

If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix various PC problems, such as file loss, malware and hardware failure.

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in August 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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