How to fix Netflix issues in Windows 10 [Easy Guide]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Download PDF
Affiliate Disclosure

  • In spite of being a popular streaming platform, users encounter a few Netflix issues in Windows 10.
  • If you're short on time and patience, take a peek at the tips below. You can update your display drivers or reinstall the app.
  • Do you like the idea of streaming Netflix at fast speeds? These free VPNs for Netflix can help you out.
  • Let this Netflix Troubleshooting Hub walk you through the steps of solving similar issues with ease.
Netflix issues in Windows 10

As you probably know, Netflix is a major streaming platform with millions of users, and it seems that some users are having Netflix problems on Windows 10.

Therefore, today we’re going to explore those problems and see if there are any viable solutions.

How can I fix issues with Netflix on Windows 10?

1. Update your display drivers

install DriverFix

There are times when this issue is caused by the drivers, so it won’t hurt to visit your graphics card manufacturer’s website for the most recent Windows 10 drivers.

Some users have reported issues with AMD display drivers, so if you have an AMD graphic card, you might want to install an older version of the drivers if the latest ones are not working for you.

They have confirmed that this solution was helpful, so it’s time to try making a change. If the older driver works for you, you’ll have to prevent Windows from updating it.

Users can certainly update device drivers on their PC manually by going to each device manufacturer’s website and searching there or on the web for the right driver to match their device type and model.

However, besides being time-consuming, this process carries the risk of getting the wrong driver installed, which may lead to serious malfunctions.

The safest way to update drivers on a Windows PC is by using an automatic tool such as DriverFix. Being designed with a precise purpose in mind – to resolve driver issues with ease – it is a leader in this field.

DriverFix updating drivers

It is lightweight, it can detect all of your missing drivers by itself, and it also lets you choose the driver version that you’d want to install.



Are you unable to fix Netflix issues? Pick a reliable tool such as DriverFix to take care of your AMD graphic card!
Free trial Download here

2. Use another multimedia player

try out PowerDVD

This might initially sound like a rather unusual solution, but plenty of users claim that it works. Before starting Netflix app, you just need to run PowerDVD 20 Ultra.

This multimedia player will load its own codecs in order to easily start the Netflix app. This nifty trick has been confirmed to make your streaming platform of choice work without any problems.

After all, with PowerDVD 20 Ultra, there is only one purpose – users are supposed to get the best out of their viewing experience, enjoying the highest quality media playback available.

And as if this wasn’t enough, it’s all presented in a clear way and all of the options are easy to find. That’s why PowerDVD 20 Ultra can eventually turn into a personal media library.

Cyberlink PowerDVD

Cyberlink PowerDVD

To easily solve Netflix issues, run PowerDVD. It will load its own codecs and make the app work again!
Free trial Visit website

3. Download Flixster

download Flixster

  1. First, uninstall the Netflix app.
  2. Now, open the Microsoft Store app.
  3. Search for Flixster app.
  4. Install the Flixster app.
  5. Wait for the installation to finish.
  6. Then search for Netflix.
  7. Install Netflix.

The Netflix app for Windows 10 requires the VCLibs120 and the PlayReadyClient2 DLLs.

These DLL files are actually installed by the store when installing the Netflix app, but it seems that the store thinks that you need older versions of VCLibs120 and the PlayReadyClient2, as well.

So to solve the problem, you just need to download an app that installs those DLLs, and probably the best choice for this is the Flixster app.

If installing older versions of VCLibs120 and the PlayReadyClient2 DLLs didn’t help, you can try with some of the solutions listed below.

Microsoft Store isn’t opening in Windows 10? Check out this handy guide and bring things back to normal.

4. Check for Windows Updates

Windows Updates

  1. Open the Start Menu and type Windows Update.
  2. Open the app and click Check for Updates.
  3. If an update is available, make sure that you download it.

If there’s an official fix available from Microsoft it will be available via Windows Update, and to perform Windows Update, do the following:

Netflix relies on Silverlight so if you see an update for Silverlight download them as well.

Having trouble updating your Windows 10? Check out this quick guide to solve them in just a couple of steps.

5. Try reinstalling the Netflix app

try reinstalling Netflix app

Uninstall the Netflix application, then re-download it from the Windows 10 store. If the problem persists, uninstall Netflix, restart your computer, and then download Netflix again.

This seems like a simple solution, but it has worked for a few people.

Can’t download Netflix on Windows 10? Don’t worry, we’ve got you covered.

If you have any comments, questions, or maybe some other solution for this problem, write it down in the comment section below, we would love to read it.

Editor’s Note: This post was originally published in January 2018 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.


Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!
  • I found with my AMD card that all i had to do was assign Netfix app a performance level setting in the Switchable graphics level settings (which can be found in preferences, additional settings). It would seem the update knocks the setting out and leaves it as unassigned.

  • Netflix can be fixed on AMD after update by going into your Display Driver settings, choosing preferences, Additional settings and making sure Netflix has a performance level set in Switchable Graphic Application settings – it would seem the update
    removes it.

  • I can’t install Flixster. Says not available for my windows 10. I uninstalled Netflix and reinstalled it. Still get the same constant consistent mini freezes at the beginning of each episode. Goes away after about 2 to 3 mins. Very annoying.

  • Full screen window not working while double tap the screen with Netflix app in windows10 .But edge and chrome that double tap is working..This is issue or expected behavior only?

  • I uninstalled the Netflix app and it wont let me reinstall it, It says “Error, see details”, and when I click on that it says “Try that again, something went wrong” and then it gives me an ‘error code’. My windows computer is already up to date. I don’t know what to do. Please help.

  • I had a problem with the Netflix app after the Anniversary update. The screen would go black for about 0.5 seconds and then return with a frozen frame, the sound would continue. Uninstalling the app and reinstalling it fixed the problem.

  • Oh my goodness, I have been looking for a solution to this problem for two weeks. I have 3 other machines that I upgraded to 10 and Netflix app worked just fine. This is the first fresh install and the Netflix app gave a video error.

    Number 1, installing flixter first worked for me. Works in edge now as well.


  • You do NOT need the “Netflix” app to use “Netflix” in Widows 10. You do NOT need “Silverlight” to use “Internet Explorer 11” to view “Netflix” in “Windows 10”. Edge also, works fine with “Netflix” in Windows 10. Using clean install on a 5 year old “AMD” system with no video card added (HD 3300 on mainboard). No hic cups, no stalling, just basic common sense on the settings.