How to fix Netflix problems in Windows 10 [QUICK GUIDE]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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As you probably know, Netflix is a major streaming platform with millions of users, and it seems that some users are having Netflix problems on Windows 10, so today we’re going to explore those problems and see if there are any solutions.

How can I fix issues with Netflix on Windows 10?

Solution 1 – Download Flixster

The Netflix app for Windows 10 requires the VCLibs120 and the PlayReadyClient2 DLLs.

These DLL files are actually installed by the store when installing Netflix app, but it seems that store ‘thinks’ that you need older versions of VCLibs120 and the PlayReadyClient2, as well.

So to solve the problem, you just need to download an app which installs those DLLs, and probably the best choice for this is Flixster app. Here’s exactly what you need to do:

  1. First, uninstall Netflix app
  2. Now, open the Microsoft Store App
  3. Search for Flixster app
  4. Install the Flixster app
  5. Wait for the installation to finish
  6. Then search for Netflix
  7. Install Netflix

If installing older versions of VCLibs120 and the PlayReadyClient2 DLLs didn’t help, you can try with some of the solutions listed below.

Microsoft Store isn’t opening in Windows 10? Check out this handy guide and bring things back to normal in no time.

Solution 2 – Check for Windows Updates

If there’s an official fix available from Microsoft it will be available via Windows Update, and to perform Windows Update, do the following:

  1. Open the Start Menu and type Windows Update.
  2. Open the app and click Check for Updates.
  3. If an update is available, make sure that you download it.

Netflix relies on Silverlight so if you see an update for Silverlight download them as well.

Having trouble updating your Windows 10? Check out this guide that will help you solve them in just a couple of steps.

Solution 3 – Update your display drivers

Sometimes this issue can be caused by drivers, so it won’t hurt to visit your graphics card manufacturer’s website for latest Windows 10 drivers.

Want the latest GPU drivers? Bookmark this page and always stay updated with the latest and greatest.

Some users have reported issues with AMD display drivers, so if you have AMD graphic card you might want to install some older version of the drivers if the latest ones are not working for you.

Users have confirmed that this solution was helpful, so if you own AMD graphic card make sure that you uninstall your display driver and try the latest / older drivers.

If the older driver works for you, you’ll have to prevent Windows from updating it. To do that, follow the simple steps in this guide.

Users can certainly update device drivers on their PC manually by going to each device manufacturer’s website and searching there or on the web for the right driver to match their device type and model.

Did you know that the majority of Windows 10 users have outdated drivers? Be a step ahead using this guide.

However, besides being time-consuming, this process carries the risk of getting the wrong driver installed, which may lead to serious malfunctions.

The safer and easier way to update drivers on a Windows computer is by using an automatic tool such as TweakBit Driver Updater. This tool is approved by Microsoft and Norton Antivirus.

After several tests, our team concluded that this is the best-automatized solution. Below you can find a quick guide how to do it.

  1. Download and install TweakBit Driver Updater
  2. driver updater starting windowOnce installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
  3. driver updater diagnozingUpon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    driver updater scan finished
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some functions of this tool are not free.

Solution 4 – Try reinstalling Netflix app

Uninstall Netflix application, then re-download it from the Windows 10 store. If the problem persists, uninstall Netflix, restart your computer and then download Netflix again.

This seems like a simple solution, but it has worked for few people.

Can’t download Netflix on Windows 10? Don’t worry, we’ve got you covered.

Solution 5 – Use another multimedia player

This is an unusual solution, but some users claim that it works. Before starting Netflix app run GOM player. GOM player will load its own codecs, and now you can start Netflix app and the app will use GOM’s player codecs instead, and it should work without any problems.

Speaking of multimedia players, here are some of the best DVD player apps for Windows 10 users.

This is quite an unusual problem, and we hope that Microsoft and Netflix will find a solution. While you wait for an official fix, try to keep your Netflix app and Windows 10 up to date.

Looking for the best apps to watch free movies on Windows 10? Check out this awesome article with our top picks.

How to fix common Netflix problems

If you encounter other problems while using Netflix, we suggest you our related articles. You can find the necessary fixes for :

If you have any comments, questions, or maybe some other solution for this problem, write it down in the comment section below, we would love to read it.

Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in December 2016 and has been revamped and updated for freshness, accuracy, and comprehensiveness.

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