How to fix Netflix issues in Windows 10 [Easy Guide]

Elena Constantinescu
by Elena Constantinescu
VPN Expert & Privacy Advocate
Last update:
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  • In spite of being a popular streaming platform, users encounter a few Netflix issues in Windows 10.
  • If you're short on time and patience, take a peek at the tips below. You can update your display drivers or reinstall the app.
  • Unblock Netflix US and other libraries anywhere in the world with a VPN. Visit our VPN section.
  • Explore our Netflix Troubleshooting Hub for detailed guides on various Netflix problems.
Netflix issues in Windows 10
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As you probably know, Netflix is a major streaming platform with millions of users, and it seems that some users are having Netflix problems on Windows 10.

Therefore, today we’re going to explore those problems and see if there are any viable solutions.

How can I repair Netflix problems on Windows 10?

Update your display drivers


Netflix functionality issues could be caused by faulty device drivers. For example, many users reported problems with AMD display drivers.

Instead of immediately blaming your graphics card, thinking that it’s too old to handle online streaming, check your GPU and other drivers. Updating them is often enough.

However, besides the fact that it takes a long time, you risk installing the wrong drivers for your devices, which could result in serious computer malfunctions.

A safer and quicker way is to use an automatic tool such as DriverFix. It detects your current drivers and finds newer versions on the web, with minimum assistance from your side.



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Use the Netflix app

download Netflix from Microsoft Store

If you normally watch Netflix in your web browser but doesn’t work anymore, try using the dedicated app instead.

You can download the official Netflix app from the Microsoft Store for free, log in with your Netflix credentials, and start watching your favorite movies and TV series.

If you’re already using the Netflix app but encountering various errors on the Windows 10 app, try reinstalling it. Any missing DLL files should be automatically installed by Microsoft Store.

Can’t download the Netflix app from the Microsoft Store? We can help.

Disable your free VPN or proxy

don't use free VPN

The online streaming platform doesn’t like VPN and proxy servers. That’s because free VPNs and proxy tools use free and public IP addresses that get immediately detected by blocked by Netflix.

Unfortunately, there are few free VPNs that work with Netflix. But they come with various restrictions, such as few VPN servers or restricted time on Netflix.

Run a System Scan to discover potential errors

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So, if you’re encountering the Netflix error with code m7111-5059, you have to turn off your VPN or proxy.

Use a premium VPN that works with Netflix


The trick is to resort to a paid VPN service whose IP addresses don’t get identified and rejected by Netflix. And one of the best tools for the job is Private Internet Access.

You can install PIA not only on Windows but also on Mac, Android, iOS, Linux, and even routers. It’s excellent for unblocking Netflix US anywhere in the world.

Besides Netflix, PIA can unblock other media streaming services like HBO Max or Peacock.

It allows up to 10 simultaneous connections, so your entire family can simultaneously enjoy different Netflix shows on their own devices.

And, if you wish to return to the original Netflix library available to your country but keep using the VPN for secure browsing and torrenting, it’s possible to split the VPN tunnel.

More about PIA:

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Check for Windows Updates

  1. Click the Start button and type Windows Update
  2. Open the app and click Check for Updates
  3. If an update is available, make sure that you download it

Netflix relies on Silverlight. So, if you notice a pending update for Silverlight, make sure to get it.

Clear browsing data

If you’re trying and failing to watch Netflix on your browser, make sure to clear browsing data. Here’s exactly what you need to do:

Google Chrome

clear cookies in Chrome
  1. Go to Settings
  2. Click Clear browsing data
  3. Select Cookies and other site data and Cached images and files
  4. Set the Time range to All time
  5. Click Clear data

These steps also apply to Opera, Brave, and other Chromium-based web browsers.

Mozilla Firefox

clear cookies in Firefox
  1. Visit Options
  2. Select Privacy & Security
  3. Find Cookies and Site Data
  4. Click Clear Data
  5. Select Cookies and Site Data and Cached Web Content
  6. Click Clear

Microsoft Edge

clear site data in Microsoft Edge
  1. Go to Settings
  2. Select Cookies and site permissions
  3. Click Cookies and site data
  4. Select See all cookies and site data
  5. Click Remove all and Clear to confirm


To recap, if you’re experiencing problems watching Netflix on your Windows 10 computer, make sure to update your drivers to the latest version.

It’s also a good idea to disable your free VPN or proxy. Instead, use a reliable VPN service that won’t get blocked by the streaming service, like Private Internet Access (buy here).

You can also clear browsing data, switch to the Netflix app if you normally use the web browser, and check for Windows Updates.

Did these solutions work for you? What else can you suggest to Netflix viewers? Leave us a comment in the section below.

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Netflix plays fine on my MS Surface 4. TGhe problem is it seems to disable my touch screen and I have to restart to get it back. Any ideas?

I don’t even have the Netflix app installed on this laptop, as it belong to my work, yet it just opened up and started playing last night at midnight! Any suggestions would be helpful, but I do not have admin privileges. Thanks!

Just hidden advertising for other software and didn’t help for those who run Netflix from their website

I found with my AMD card that all i had to do was assign Netfix app a performance level setting in the Switchable graphics level settings (which can be found in preferences, additional settings). It would seem the update knocks the setting out and leaves it as unassigned.

Netflix can be fixed on AMD after update by going into your Display Driver settings, choosing preferences, Additional settings and making sure Netflix has a performance level set in Switchable Graphic Application settings – it would seem the update
removes it.

I can’t install Flixster. Says not available for my windows 10. I uninstalled Netflix and reinstalled it. Still get the same constant consistent mini freezes at the beginning of each episode. Goes away after about 2 to 3 mins. Very annoying.

Full screen window not working while double tap the screen with Netflix app in windows10 .But edge and chrome that double tap is working..This is issue or expected behavior only?

I uninstalled the Netflix app and it wont let me reinstall it, It says “Error, see details”, and when I click on that it says “Try that again, something went wrong” and then it gives me an ‘error code’. My windows computer is already up to date. I don’t know what to do. Please help.

I had a problem with the Netflix app after the Anniversary update. The screen would go black for about 0.5 seconds and then return with a frozen frame, the sound would continue. Uninstalling the app and reinstalling it fixed the problem.

Oh my goodness, I have been looking for a solution to this problem for two weeks. I have 3 other machines that I upgraded to 10 and Netflix app worked just fine. This is the first fresh install and the Netflix app gave a video error.

Number 1, installing flixter first worked for me. Works in edge now as well.


You do NOT need the “Netflix” app to use “Netflix” in Widows 10. You do NOT need “Silverlight” to use “Internet Explorer 11” to view “Netflix” in “Windows 10”. Edge also, works fine with “Netflix” in Windows 10. Using clean install on a 5 year old “AMD” system with no video card added (HD 3300 on mainboard). No hic cups, no stalling, just basic common sense on the settings.

Do you need to install anything to make neflix work (app or on edge)?
I have clean intsall win 10, netflix can play in firefox and chrome, but not on edge nor netflix app…