- If you see the OneDrive error code 0x8004de86, it means that you won't have access to your account until the issue is resolved.
- The error 0x8004de86 seems to be caused either by another existing installation of the Office suite on your PC, or a conflict between the credentials used.
- Repairing the Office suite, and removing cookies and website data from Internet Explorer are some of the first methods to try in this situation. You can find the detailed steps for fixing it below.
- For more detailed guides about different PC problems, visit our dedicated Windows 10 fix hub.
Reports regarding the OneDrive error code 0x8004de86 can be found on almost any online help forum. This implies that a large number of users have encountered this issue.
Here is what one user had to say about this problem on the Microsoft Answers forum:
Trying to log into one drive I get error code 0x8004de86. Also, I have changed my password today already for this and I could log in earlier. I go back and I am locked out with this error code 0x8004de86, can you help, please.
Because seeing this error will seriously impede your ability to log into and use OneDrive properly, in this guide we will explore some of the best troubleshooting steps.
This problem seems to be caused by another existing installation of the Office suite on your PC, or conflict between the credentials that you use.
Please make sure to follow the guide closely to eliminate the possibility of creating any new issues with your software.
How can I fix the OneDrive error code 0x8004de86?
1. Repair the Office suite
- Press Win+R keys to run open the run dialog box.
- Write ‘control‘ -> hit the Enter key.
- Select Programs and Features.
- Find the Office product inside the list of apps -> select it.
- Press the Change button from the top taskbar.
- Choose Quick Repair -> click Repair.
- After the process is completed, check to see if this solves your issue. If it didn’t, please follow the next method.
2. Remove cookies and website data from Internet Explorer
- Open Internet Explorer.
- Press Ctrl+Shift+Del keys on your keyboard.
- Check the boxes next to the options Temporary Internet files and website files, and Cookies and website data.
- Press Delete.
- Close the browser and log into OneDrive again.
3. Uninstall and re-install OneDrive
For a 64-bit version: %systemroot%SysWOW64OneDriveSetup.exe/uninstallFor a 32-bit version:
- Press Win+X keys on your keyboard -> open the PowerShell(Admin).
- Type and run the following command inside PowerShell:
taskkill /f /im OneDrive.exe
- Copy-paste and run the following commands, depending on the version of Windows you’re using.
- Open PowerShell(Admin) again by using the above-mentioned steps.
- Type the appropriate command inside the command prompt:
For a 64-bit version:%systemroot%SysWOW64OneDriveSetup.exeFor a 32-bit version:
4. Make sure your personal and work accounts do not have the same credentials
If you’re using both a personal Microsoft account and a business account, you will need to make sure that you don’t use the same email and password.
- Change the email and password linked to the personal Microsoft account.
- Reinstall OneDrive by following the steps from the previous method.
- Log into your personal account and sync the data.
- Right-click the OneDrive icon found inside your taskbar, and click Settings.
- Inside theAccount tab -> click Add an account.
- Don’t type the full work email account -> use only ‘johndoe‘ where the full address is ‘email@example.com‘.
- This will cause the email account with the problem to pop up.
- Enter the full credentials for your work account.
5. Reset the OneDrive app
Note: Resetting your OneDrive app will disconnect OneDrive and will reset your synced connections as well.
- Press the Win+R keys.
- Run the following command:
We hope that these methods have managed to solve the issues you encountered inside your OneDrive application.
If you have any other suggestions, or you want to share with us what method has worked from the ones mentioned above, please feel free to leave a comment in the section found below this article.
Frequently Asked Questions
The fact that it comes pre-installed with Windows 10 and that it also has a free storage plan makes OneDrive a favorite among cloud storage services.
If you need more cloud storage but can’t afford a subscription, you could also try the free plan of these other cloud services.
Yes, OneDrive can be downloaded separately if uninstalled. Just go to Microsoft Office 365’s homepage to find out more.