Can’t Access OneDrive: 5 Easy Methods to Regain Access

Everything you need to regain access to your files

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • If you can't access OneDrive, it might be a server issue or some minor problems with the app.
  • One of the effective solutions to apply is to reset the app by running a simple command.
  • Another quick solution is to uninstall and reinstall the app from official sources.
cant access onedrive

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OneDrive is the default cloud solution to securely store your files on Windows PC. It serves some other purposes such as protecting your files against ransomware.

However, some users are complaining that they can’t Access OneDrive on their PC. In this guide, we have prepared the fixes that will help you regain access to your files, just like we did with the file syncing issue on OneDrive.

Why can’t I access my OneDrive?

The reasons you can’t access OneDrive are not many. It can either be due to issues with the app or a problem with your PC. Below are some of the causes:

  • Server downtime: The first thing to check if you can’t access the OneDrive link online is the server status. If the server is down then, you have to wait till the issue is resolved.
  • Corrupt browser cookies: If you are trying to access OneDrive on your browser and it is not going through, it might be due to corrupt browser data. You need to clear the cookies using an effective cookie cleaner to get fix the issue.
  • Issues with the OneDrive app: Another possible reason OneDrive can’t open files on desktop is some glitches with the app. Resetting the app or removing it with one of the best uninstaller software should do the trick.

What can I do if I can’t access OneDrive?

Try the following preliminary troubleshooting steps:

If these prerequisite checks do not solve the issue, you can now proceed to the ensuing fixes.

1. Reset the app

  1. Press the Windows key + R to open the run utility.
  2. Type the command below in the run box and click OK. %localappdata%\Microsoft\OneDrive\onedrive.exe /resetlocal app can't access onedrive
  3. The app will reset and show in the system tray after some minutes.

If you can’t access OneDrive, it might be due to some changes you made to the app. This can cause glitches within the app. Resetting the app will return all settings to default and solve the problem.

2. Turn off Controlled folder access

  1. Press the Windows key, type virus, and select Virus & threat protection.
    virus cant access onedrive
  2. Click Manage settings.
    manage settings
  3. Choose Manage controlled folder access under the Controlled folder access section.
    manage controlled
  4. Toggle the switch under Controlled folder access backward to disable it.
    off cant access onedrive

Controlled folder access is one of the Windows Security features for protecting your files. It acts like a sort of folder encryption tool. However, it might be the reason you can’t access OneDrive or some of the folders there.

Thus, you need to disable the feature to fix this issue.

3. Clear browser cookies

  1. Launch your browser and click the menu button in the top right corner.
  2. Select the History option.
    history
  3. Now, click Clear recent history…
    clear recent cant access onedrive
  4. Click the Time range dropdown at the top and select Everything.
    everything
  5. Finally, check the box for Cookies and click the OK button.
    cookies cant access onedrive

Most times, if you can’t access OneDrive on browsers like Firefox, it is down to corrupt cookies and other browser data. Many users have been able to fix this issue by clearing their cookies. Thus, you should give it a try too.

If you want to avoid the stress of having to clear your cookies and other browser data one after the other, you can employ the services of CCleaner.

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4. Uninstall and reinstall OneDrive

  1. Press the Windows key + I and select the Apps option.
    apps
  2. Select the Microsoft OneDrive option and click the Uninstall button.
    uninstall
  3. Follow the onscreen instructions to complete the removal.
  4. Finally, go to the official website to download the latest version of the app.

If you still can’t sign into or access OneDrive due to error code 0x8004def7 or other factors, it is advisable to reinstall the app. The new app you will download should be devoid of this problem.

5. Use another cloud storage service

If you want a quicker solution to the can’t access OneDrive issue than troubleshooting the problems our recommendation is to switch to Sync.com.

Sync.com is a very user-friendly cloud storage and file-sharing tool. It uses end-to-end encrypted technology to keep your database accessible only to you. So there’s a minor chance that your database gets corrupted and that you get blocked from accessing it.

What’s more, recovering deleted files and previous versions of any file, at any time, is extremely hassle-free.

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With Sync, your important files are stored safely in the cloud and easily accessible only to you anytime, anywhere.

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Not being able to access your OneDrive account can have devastating effects. This is because it prevents you from accessing important files that you might need urgently.

Thankfully, the fixes in this guide have proven effective for solving the problem. You only need to follow the instructions strictly and everything should be fine.

If you need a list of the best file syncing software you can use as an alternative to OneDrive, check the carefully-curated tools in our guide for the top options you can get today.

Feel free to let us know the solution that helped you fix this issue in the comments below.

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