How to fix OneDrive SharePoint sync issues in Windows 10

Elsie Otachi By: Elsie Otachi
6 minute read
OneDrive SharePoint sync issues fix

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OneDrive is a cloud solution for Windows that lets you store your personal files securely, for remote access from any location, device, and at any time – plus on any browser. It works just like Google Drive or Dropbox, but with different storage capacity and capabilities.

With this cloud solution, you can work with your synced files directly from File Explorer and access them even when offline, but changes made will sync automatically whenever you go online.

Some of the OneDrive SharePoint sync issues include sync conflicts, item threshold, no metadata sync or inability to sync individual folders, and the ease of deleting a file or folder. These also make for reasons why OneDrive doesn’t and SharePoint don’t sync, so we’ll share some solutions you can use to resolve the issues.

FIX: OneDrive SharePoint sync issues

  1. General troubleshooting tips
  2. Configure the new OneDrive sync client
  3. Check if the issue is with a specific folder
  4. Get permissions at library and site level
  5. Change sync settings

1. General troubleshooting tips

If you want to get the most out of your OneDrive and make syncing trouble-free, some of the things you can do include:

  • Updating to the latest version of OneDrive
  • Syncing only what you need because OneDrive files on-demand lets you access all files without having to download all and using up your device’s storage.
  • Check that you’re not syncing too many files simultaneously. If OneDrive is stuck for long, or shows the ‘Processing’ status as ‘0KB of xMB’ then you may have many files on the drive or many files pending to be uploaded, which can drag sync time. For this, add the files to the OneDrive desktop app instead of using the Upload button on the website
  • Mark files as ‘offline’ on all mobile devices, so you can read anytime even when offline (they’ll be read only)
  • Stay within the storage limit – check and compare the OneDrive storage size you have to the available computer disk space. If they’re both limited, you have to move or delete some files or reduce the number. Alternatively, you can buy more storage, or choose which folders to sync with your computer
  • You can also stop and restart your syncing
  • Check that your file and folder names don’t have unsupported characters, and/or invalid file types
  • Ensure the file sizes, item counts, and file path lengths are within the recommended and acceptable limits.

— RELATED: Full Fix: OneDrive is missing from File Explorer in Windows 10

2. Configure the new OneDrive sync client

You can fix OneDrive SharePoint sync issues by configuring and enabling the new OneDrive sync client in SharePoint Admin center. Here’s how:

  • Open Office 365 Admin Center
  • Go to SharePoint Admin center (Admin Centers>SharePoint)
  • Click Settings and select Start the New client
  • Click OK, and wait while the change is propagated in your environment (may take some hours)
  • Uninstall the old sync client from the desktop as it is no longer needed – Control Panel>Programs>Uninstall

OneDrive Sharepoint sync issues

  • Re-sync the libraries you synchronized previously using the new client (do this for all libraries that you want to sync or resync
  • You can select the folders you want to sync with your laptop (though this is optional)

3. Check if the issue is with a specific folder

You will know if the sync is broken when the dark blue cloud icon (OneDrive) in your system tray displays a red ‘x’ on it. You can right click on this icon to check the sync errors, which lists all files or folders that aren’t properly communicating. Here’s how to check if it’s a specific folder:

  • Upload a new file to the OneDrive for Business library by clicking upload in the library
  • Right click OneDrive for Business and click Sync now.
  • Move your mouse upon the OneDrive for Business icon in the task bar of your computer. Can you see a text similar as OneDrive for Business – Syncing files, xx remaining OR OneDrive for Business – processing changes
  • Go to a real SharePoint document library like a team site document library.
  • Click Sync to check whether OneDrive can sync a normal SharePoint document library.
  • Let another person share a folder in the OneDrive for Business library with you and try syncing that library to check the outcome.

— RELATED: OneDrive is constantly syncing? Here are 13 solutions to fix it

4. Get permissions at library and site level

onedrive

If you’re using legacy OneDrive for business sync client to sync a SharePoint online teamsite library, you need the proper permissions at library and site level. Here’s how to check if you have edit or higher permissions at library level:


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  • Go to the library in SharePoint Online > LIBRARY > Library settings > Permissions and Management > Permissions for this document library. 
  • Click Check permissions > type your account into the box > Check Now.  If the account doesn’t have the permissions, please click Stop Inheriting Permissions.
  • Click Grant Permissions to assign the Edit permission to the account used to sync the library.

If you are not a SharePoint admin, contact the admin or global admin to re-add your account into the Admin group of the site collection.  A SharePoint admin or global admin can go to SharePoint admin center > Site Collections > select the site collection > Owners > Manage admins > Site Collections Administrators > add your account > OK.

If there is another site collection admin, he can go to Site Settings > Users and Permissions > Site Permissions > Teamsite Owners > New > Add users to this group. 

After that, clear the OneDrive for Business cache with the Fix it Tool and stop sync the library. Sign in again and resync the libraries.

Note: This tool can cause data loss.

To sync specific folders from a SharePoint library, do the following:

  • On the Office 365 app launcher, choose SharePoint.
  • Click the site that you want to sync.
  • Click Documents or navigate to the subfolder that you want to sync.
  • Click Sync, and then choose Sync now.
  • Choose the folders that you want to sync, and then click Start sync.

— RELATED: How to use OneDrive diagnostic tools for Windows 7/10

If the OneDrive SharePoint sync issues persist, please try steps below to check the outcome:

  • Backup all the files in your OneDrive for Business folder, if it still exists.
  • Right click Start and select Run

OneDrive Sharepoint sync issues

  • Type Regedit and press enter to open Registry Editor.

OneDrive Sharepoint sync issues

  • Go to HKEY_CURRENT_USER> Software> Microsoft> OneDrive> Account.

OneDrive Sharepoint sync issues

  • Find and delete the identities related to your business account.
  • Open OneDrive and try to add your business account again

5. Change sync settings

To change the folders that sync for a site, or to stop syncing all files on a site, take the steps below:

  • Right-click the blue OneDrivecloud icon in the notification area on the taskbar
  • Click Settings. You may need to click the Show hidden icons arrow  next to the notification area to see the OneDrive
  • Click the Account tab to see a list of all your syncing sites
  • Click Choose folders for that library to change the folders you’re syncing, and then choose the folders that you want to sync.
  • To stop syncing a site, click Stop syncnext to the site. Copies of the files remain on your computer, which you can delete if you like.
  • Right click Start and select Run

OneDrive Sharepoint sync issues

  • Type regedit to open Registry Editor

OneDrive Sharepoint sync issues

  • Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive, make sure the value of TeamSiteSyncPreview is set to 1.

Did any of these solutions help? Let us know in the comments section below.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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