Origin error when buying something? Try this

Vladimir Popescu
by Vladimir Popescu
Loading Comments
Affiliate Disclosure

Origin buying error - laptop with user

Amongst the most common errors on Origin, encountering an error when buying something is one of the most common.

This can create a lot of stress for people that have been waiting for a specific release for some time, and even affects the casual user.

The error seems to be linked to the location from which you are trying to buy the game, but in some cases, users have reported that the ability to buy was suddenly stopped with no explanation.

Here is what one user had to say about this issue on the EA Answers forums:

Whoops! An error occurred. Please try again later. [ref. #Error:httpRequest ERROR]. I get this every time I try to purchase anything, or click “Join Origin Access”. Really want to purchase BF1, any help?

Because we understand how important it is for you to be able to download games from Origin freely, in today’s article we will explore some of the best fixes. Read on to find out more.

How to solve the Origin buying error on Windows 10?

1. Try using the Origin Online Store and not the client

laptop with headphones - Origin buying error
Even though this might seem like a way too simple solution, some users have had success by simply using the Origin website to buy what they wanted.

In order to do this, it is recommended that you log into your Origin account, and add the payment details inside your account settings.

This fix points to an error inside the Origin application, but it doesn’t apply to all cases. Still, it’s worth a try.

You can use any browser for this task, but we recommend trying out UR Browser. This browser is quite similar to Chrome, but it’s more privacy-oriented since it’s not affiliated with Google.

The browser has malware, tracking, and phishing protection, and if you need extra security, there’s a built-in VPN.

2. Use a VPN service to complete your payment

laptop on desk with notepad - Origin buying error
Some users have had success buying their games on Origin by installing a VPN service to their PC. This applies in the case that your purchase is stopped by the location of your Internet provider.

The only way to find out if this fix works, is to install a VPN, and try to purchase something from Origin. If the location is causing the problem on your side, this will resolve it.

3. Delete Origin cache files

laptop on table - origin buying error

  1. Right-click your taskbar -> Task Manager.
  2. End tasks: Origin.exe and OriginWebHelperService.exe.
  3. Press Win+R -> type %ProgramData%/Origin -> Enter.
  4. Delete everything but the folder: LocalContent 
  5. Press Win+R -> type %AppData% -> Enter.
  6. Delete the Origin folder.
  7. Click AppData -> open the Local folder -> delete Origin -> reboot PC.

Observed bugs inside Assassin’s Creed: Origins on PC? Try this

4. Remove and reinstall the software to fix the Origin buying error

user laptop - Origin buying error

  1. Press Win+X -> Apps and Features.
  2. Click Origin -> Uninstall.
  3. Download Origin -> right-click installer -> Run as admin.

5. Your account might have been banned

laptop on table with mug - origin buying error
If all of the above methods failed, and the Origin buying error is still present, then there is a pretty good chance that your account got banned for some reason.

To rectify this, visit this webpage and follow the instructions to get into contact with the Origin account department.


In this fix article, we explored the best methods to try if you can’t buy anything inside Origin. We hope this guide helped you troubleshoot your issue.

Please feel free to let us know if it did by using the comment section found below.