5 Tested Ways to Fix Origin Error When Buying Something

Reading time icon 5 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

Key notes

  • If you encounter an Origin buying error, you might want to try using your browser to make the purchase.
  • If you can't complete purchases on Origin, keep reading below to learn how to fix this problem.
  • Clearing the application cache can help you with this and many other issues.

Amongst the most frequent errors on Origin, encountering an issue when buying something is one of the most common.

This can create a lot of stress for avid gamers who have been waiting for a specific release for some time, and even affects the casual user.

The error seems to be linked to the location from which you are trying to make the purchase, but in some cases, users have reported that the process froze out the blue.

Here is what one user had to say about this issue on the EA Answers forums:

Whoops! An error occurred. Please try again later. [ref. #Error:httpRequest ERROR]. I get this every time I try to purchase anything, or click Join Origin Access. Really want to purchase BF1, any help?

Unfortunately, this isn’t the only issue that users encountered, and many reported Origin client loading issues on their PCs.

Because we understand how important it is for you to be able to download games from Origin freely, in today’s article we will explore some of the best fixes. Read on to find out more.

Why can’t I buy anything on Origin?

If you’re having issues with buying items from Origin, you might have issues with your client. In case that happens, you can try making a purchase from your browser instead.

This doesn’t always work, and if you’re having problems with the client, it’s advised that you clear its cache and try again.

Sometimes when you make a purchase you’ll encounter Origin error em ext 10027 or code 54005, but there are ways to fix that.

Why is Origin not processing my payment?

It’s possible that your region is blocked or that your ISP is preventing you from accessing Origin properly. Using a reliable VPN can help you with that.

Another cause can be account issues, and if that happens, it’s best to contact Origin support so they can perform a detailed inspection.

In this guide, we’re going to show you a couple of solutions that you can use if you are unable to purchase on Origin, so let’s get started.

How can I fix Origin purchase or payment error?

1. Try using the Origin Online Store and not the client

origin online store in opera

If you’re getting Your action cannot be processed Origin, you can try using the Origin website to buy what you want instead.

In order to do this, it is recommended that you log into your Origin account, and add the payment details inside your account settings.

This fix points to an error inside the Origin application, but it doesn’t apply to all cases. Still, it’s worth a try.

You can use any browser for this task, but we recommend trying out the Opera One browser.

Some exclusive helpful features such as the built-in free VPN will guarantee your online activity and IP address stay private. This way, the purchase process should be hassle-free and prompt.

Opera One

Get rid of any errors when purchasing Origin games! With Opera you get to the Online Store in just a few clicks.
Free Download Visit website

2. Use a VPN service to complete your payment

In case you’re getting There was an error displaying the price in Origin, you might want to try using a VPN. This applies if your purchase is blocked due to the location of your Internet provider.

The only way to find out if this fix works, is to install a VPN, and try to purchase something from Origin. If the location is causing the problem on your side, this will resolve it.

use a vpn to purchase from origin

As mentioned before, Opera comes with a pre-installed VPN tool that you only need to activate from the settings menu.

This tool is useful not only to hide your location, but it allows you to access websites that are otherwise blocked in your region. It also serves to add an extra layer of security to your connection, preventing online attacks.

3. Delete Origin cache files

  1. Right-click your Taskbar and open Task Manager.

  2. End tasks: Origin.exe and OriginWebHelperService.exe.
  3. Press Windows + R, type, enter the following, and click OK: %ProgramData%/Origindelete origin cache
  4. Delete everything but the folder: LocalContent.
  5. Press Windows + R, and type %AppDatathen Enter.

  6. Delete the Origin folder.
  7. Click AppData, open the Local folder and delete Origin.
  8. Reboot your PC.

This is a simple solution, but it can help you with There was an error retrieving item information message in Origin.

4. Remove and reinstall the software

  1. Press Windows + X, go to Apps and Features.
    vpn no internet
  2. Right-click on Origin, then Uninstall.

  3. Download Origin. Right-click on the installer and Run as admin.

5. Check your account status

If all of the above methods failed, and the Origin buying error is still present, then there is a pretty good chance that your account got banned for some reason.

To rectify this, see these instructions to get into contact with the Origin account department.

Does Origin accept debit cards?

When it comes to purchases, Origin works with debit cards in addition to other payment methods.

If you have any issues with your debit card and Origin, contact your bank or Origin support to get it sorted.

In this article, we explored the best methods to try if you can’t buy anything inside Origin. We hope this guide helped you troubleshoot your issue.

This isn’t the only issue that you can encounter and many reported Unexpected error in Origin, but we already covered that issue in a separate guide.

Please feel free to let us know if it did by using the comments section found below.

More about the topics: Browser errors, EA Origin