Fix: Outlook App for Windows is Not Syncing

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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If you’re facing syncing problems with your Outlook or Mail app in Windows 8 or 8.1 don’t worry, we have a solution for you. With a couple of easy steps, you’ll be able to regularly receive emails in your inbox again.
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Solution 1: Reset Windows Store cache

Maybe there’s a conflict between the Windows Store cache and of your mailing app, which prevents you from receiving emails. To solve this problem you should try resetting Windows Store cache and see if the problem is solved. Here’s how to easily reset Windows Store cache:

  1. Go to Search and type wsreset.exe
  2. Click on Run as Administrator
  3. Windows Store will openand you’ll get a confirmation message saying that: The cache for the Store was cleared. You can now browse the Store for apps

Solution 2: Sync app licenses

If resetting Windows Store cache didn’t work for you, you can try to sync app licenses. To do that, just follow these steps:

  1. On the Start screen, tap or click Store to open the Windows Store
  2. Swipe in from the right edge of the screen, and then tap Settings
  3. Tap or click App updates
  4. Tap or click Sync licenses
  5. Your licenses should be synced now

Solution 3: Change the mail app settings

Microsoft Outlook has its specific methods of organizing your inbox, and maybe some irregularities in your “Organize your email” settings prevented your mailing app from receiving emails. To solve the problem with email organization, follow these steps:

  1. Swipe in from the right edge of the screen, and then tap Settings
  2. Tap or click Accounts
  3. Go to Organize your email option
  4. Deselect the associated option

That would be all, if you have any comments or suggestions, or these solutions somehow didn’t work for you, please tell us in the comments below.

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