Outlook client shows a Disconnected message in Windows 10

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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Outlook Work Offline issue

The Outlook client offers the flexibility to work offline if the internet is not working. However, several users have reported Outlook account client disconnected message after signing in.

This problem can occur with both old and newer versions of Outlook clients as reported by the users in the Microsoft community forums.

Although I can access current emails using Microsoft 365, I have a desktop version that is specific to my computer. Recently when I sign in on my computer, a ‘disconnected’ message comes up in the bottom right corner of my screen. 

If you are also troubled similar issues, here are a couple of troubleshooting tips to help you resolve the error Outlook client disconnected error in Windows.

How do I get my Outlook back online?

1. Close Skype for Business

  1. If you have Skype for Business or Microsoft Lync running, close the app.
  2. Click the arrow icon in the taskbar to show hidden apps. Right-click on Skype for Business and select Exit.
  3. Relaunch Outlook. Click the Send/Review tab.
  4. Click on Work Offline.
    Outlook desktop client not receiving mails
  5. Now check the status. If the status shows Working Offline, close Skype.
  6. If the status shows something else, click the Work Offline button again until the status is changed to Working Offline.
  7. Relaunch Outlook.
  8. Look for a sign-in window separate from the Outlook window. If not visible, minimize other apps that are running and press F9 to trigger it.
  9. Enter the username and password in the window.
  10. In the Outlook client, click on the Work Offline button to change the status to Work Online.
  11. Now the Outlook client disconnected issue should be resolved.
  12. Make sure you restart the computer once, before accessing Skype for Business again.

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2. Repair Microsoft Office 365

  1. If the issue persists, run the Microsoft Office troubleshooter.
  2. Press Windows Key + R to open Run.
  3. Type control and click OK to open the Control Panel.
  4. Go to Programs > Programs and Features.
  5. Select Microsoft Office version and click on Change.
    Outlook client disconnected
  6. The repair window will show two options.
    Quick Repair – This option works without the internet. Select it and follow the on-screen instructions.
    Online Repair – If the Quick Repair did not resolve Outlook client disconnected error, try this option. Select the option and follow the on-screen instructions.
  7. Once the repair is complete, close the troubleshooter and relaunch Outlook. Check for any improvements.

3. Remove and re-add Microsoft Account

  1. Try removing and re-adding the Microsoft Account on your Outlook client.
  2. Launch the Outlook client.
  3. Click on File and select the Info tab.
    Outlook client disconnected
  4. Click on Account Settings and select Account Settings.
    Outlook client disconnected
  5. Select your account and click on Remove. Click Yes to confirm the action.
  6. Relaunch Outlook.
  7. Click on File and click on Add Account.
    Outlook Work Offline issue
  8. Enter the login details and check for any improvements.

5. Create a new Outlook Profile

  1. Launch the Outlook client.
  2. Click on File and select Account Settings.
  3. Select Manage Profiles.
    Outlook Work Offline issue
  4. Click on Show Profile and select Add.
    Outlook Work Offline issue
  5. Enter a name for the profile and click on OK.
    Outlook desktop client not receiving mails
  6. Add your email account to the new profile. You can now use the Outlook account without the disconnected error.

By following the steps in this article you can fix Outlook client disconnected error in Windows. Do let us know which steps worked for you in the comments.