Outlook couldn’t save your account settings [Fix]

by Tashreef Shareef

Windows & Software Expert

April 16, 2019

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Microsoft Outlook is one of the most popular email clients, but many users reported Something went wrong and Outlook couldn’t save your account settings error. This error can prevent you from receiving new emails, so today we’ll show you how to fix it.

Fix Something went wrong, and Outlook couldn’t set up your account

1. Use old Outlook setup
2. Disable IPv6
3. Modify the registry
4. Update Microsoft Office Suite
5. Check Your Firewall
6. Remove Outlook Credentials

1. Use old Outlook setup

If you’re getting Something went wrong and Outlook couldn’t save your account settings error, a quick workaround is to use the old Outlook account screen to fix this error. Here is how to do it.

1. Open Control Panel. Press Windows key + R, type Control and hit Enter.
2. In the Control Panel search, type Outlook.
   
   
3. Click on Mail (Microsoft Outlook 2016) (32-bit).
4. In the Mail Setup – Outlook window click on Email Accounts.
   
   
5. From the Email tab, click on New button.
6. Add your name, email address, password, reenter your password and click on Next.
   
   
7. If you want to setup Email account manually for Office 365, POP or IMAP or Exchange ActiveSync, select Manual setup or additional server types.
8. Select your account type and click Next.
9. Fill in the account details such as user information, server information, and login information.
10. Make sure you change the Ports if needed under More Settings.

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2. Disable IPv6

By default, Windows favors IPv6 addresses over IPv4 addresses. However, IPv6 can lead to Something went wrong and Outlook couldn’t save your account settings error. Follow these steps to disable IPv6 in Windows.

1. Go to Microsoft Support for IPv6.
2. From the page, download one of the tools to disable IPv6 depending on your requirements.
3. Run the downloaded file and follow the on-screen instructions.
4. Restart your PC and check for any improvements.

3. Modify the registry

Something went wrong and Outlook couldn’t save your account settings can appear if your DNS entry is not set up properly. You can edit the registry to add registry keys and fix DNS related issues.

Note: Editing your registry can create problems with your system. If you are not sure of how to edit the registry properly, take a professional’s help.

1. Press Windows Key + R. Type Regedit in the Run box and hit Enter.
2. In the Registry Editor, navigate to the following path:
   • HKEY_CURRENT_USER\Software\Microsoft\Exchange
3. Right-click on Exchange and select New > DWORD (32-bit) Value.
   
4. Right-click on the newly created value, select Rename and rename it as MapiHttpDisabled.
5. Double-click on Mapihttpdisabled and enter 1 as Value Data.
   
   
6. Next, navigate to the following path:
   • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover
7. Right-click on AutoDiscover and select New > DWORD (32-bit) Value.
8. Rename the DWORD as ExcludeScpLookup.
9. Double-click on ExcludeScpLookup and set the Value data to 1.
   
10. Right-click on AutoDiscover again and create two more DWORD values and rename them to ExcludeHttpsRootDomain and ExcludeHttpRedirect.
    
11. Set the Value Data for both the keys to 1. It will look in the image below.
12. Close the Registry Editor and restart your computer.

After the restart, try to set up the Outlook account again to see if the error is resolved.

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4. Update Microsoft Office Suite

The latest version of Microsoft Office Suite may have released new updates that can fix Outlook this error. Follow these steps to download the latest Office 365 update.

1. Open any of the Office application such as Word or Excel.
2. Click on File and select Account.
   
   
3. Look for Office Update section. Click on Update Options and select “Enable updates”.
4. Microsoft Office will now look for any pending updates and suggest you download and install them accordingly.
5. Restart the PC after the updates are installed.

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5. Check Your Firewall

Windows Defender firewall or a third-party firewall can cause Something went wrong and Outlook couldn’t save your account settings. To fix this issue, it’s advised to temporarily disable your firewall.

1. Begin with disabling the firewall on your antivirus in the settings.
2. Next, type Firewall in the Search/Cortana bar and open Firewall and Network Protection.
   
   
3. Click on your current Active Network and disable the Windows Defender Firewall.

6. Remove Outlook Credentials

Windows 10 comes with a password manager called Credential Manager. If you have Outlook credentials saved with Credential Manager and you are trying to log in with a new password you might get Something went wrong and Outlook couldn’t save your account settings error.

To fix this, do the following:

1. In the Cortana/Search bar type, Credential and open Credential Manager.
2. Click on Windows Credentials tab.
   
3. Expand any Outlook account credential.
   
4. Click on Remove and click on OK.

There you go, you should be able to fix the Something went wrong error in Outlook using the above-given solutions.

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