FIX: Outlook got stuck on loading profile

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Affiliate Disclosure

  • Outlook is one of the most popular email services in the world with millions of active users.
  • If you rely on the Office Suite for completing your work tasks, then using Outlook as your primary email tool is a must. Your productivity is guaranteed to boost thanks to the seamless Outlook-Office integration.
  • But even Outlook may stop working from time to time. If you can't access your inbox because Outlook got stuck at the loading profile screen, this guide will help you fix this problem in no time
  • This guide is part of our larger Outlook troubleshooting hub. Feel free to visit it for more useful tips and tricks on how to get the best of your Outlook experience.
Fix Outlook got stuck on loading profile

Outlook is one of the oldest email applications in the market with over 500 million active users. And, despite its multi-functionality and sheer plethora of various features, it still has its flaws.

One common issue that attracted a lot of attention is Outlook being suddenly stuck at the loading profile screen in Windows 10.

Various users claim they’re unable to go past the initial loading screen. We can agree this is a critical error that renders the application completely unusable. Because of the gravity of the error, we enlisted the possible solutions below.

If you’re having a hard time with the Outlook freeze, make sure to check the list below.

What to do if Outlook gets stuck loading profile

Solution 1 – Disable connection temporarily

Some cautious users noticed this unusual Outlook behavior is somehow related to their network. Namely, it seems that at the startup, Outlook was trying to connect to a certain online service but hasn’t succeeded. That, consequently, leads to a stall and the application is unable to move past the Loading Profile screen.

Where this is a bug of some kind or some file corruption issues within the Outlook files, no one knows. But, either way, the first troubleshooting step is to disable the connection and start Outlook.

So, just unplug the LAN cable or disconnect from Wi-Fi and try running Outlook again. Bear in mind that this is just a workaround and not a solution per se. In order to resolve the issue for good, you should check the steps below.


Solution 2 – Disable Hardware Acceleration

Hardware Acceleration is indeed useful and it improves the visual experience within Office applications, but only if you have the fitting configuration. On the contrary, it can downgrade performance or even inflict crashes and freezes on unsupported devices.

If you’re stuck with an old, integrated GPU, Hardware Acceleration can do more harm than good. And, in the worst-case scenario, it can render Outlook completely unusable and cause a halt on the profile loading screen.

So, you might want to disable it temporarily and look for changes. In order to do so, you’ll need to run Outlook in Safe mode.

The instructions below should lead you through the whole procedure:

  1. Press Windows key + R to summon the Run command box.
  2. In the command-line, type the following command and press Enter:
    • Outlook /safe
  3. Once the program starts, open File from the Menu bar.
  4. Choose Options.
  5. Open Advanced.
  6. Under Display, check the Disable hardware graphics acceleration box.Disable hardware graphics acceleration outlook
  7. Save changes and restart Outlook.

Solution 3 – Install Windows Updates

Windows 10 is all about frequent updates. They can occasionally pose as an annoyance, but in the long run, they provide users with the necessary security and performance improvements. Since Office belongs to Microsoft, it receives its updates via the Windows Update feature.

With that in mind, it’s likely that some of the available or upcoming updates will tend to Outlook issues. Including the profile loading issue that we’re addressing in this guide.

So, it’s advisable to check and install the latest Windows updates before we can move on to additional steps. As you’re probably aware, Windows 10 updates will install automatically after working hours.

But, it won’t cost you to check for updates on your own. In order to do so, follow the instructions below:

  1. Press Windows key + I to open the Settings app.
  2. Select Update & Security.
  3. Click Check for updates.Check for updates
  4. Install the available updates.windows 10 updates

Additionally, you can install updates manually. The steps below will inform you how:

  1. Navigate to Microsoft Update Catalog which can be found on this link.
  2. In the Search bar, type Outlook.
  3. Navigate through the list and locate the latest update. Make sure to choose the proper version with fitting system architecture (32-bit or 64-bit).
  4. Download the update and install it.
  5. Restart your PC.

That should relieve you of the trouble with the profile loading screen.

Solution 4 – Run as admin and change compatibility mode

Optimization is arguably the biggest problem for third-party apps in Windows 10. The Microsoft Office Suite is somewhat covered with upgrades provided via Windows Update, but occasionally, this won’t suffice.

In case you have an older iteration of Microsoft’s Outlook, there’s a chance it will underperform in Windows 10.

Luckily, you can force the system to adjust to Outlook with the compatibility mode. In addition, it’s recommended to run Outlook as an administrator and check for improvements. It should help you overcome the Profile Screen halt.

Follow the instructions below to tweak Outlook‘s Compatibility features:

  1. Right-click the Outlook shortcut and open Properties.
  2. Open the Compatibility tab.
  3. Check the Run this program in compatibility mode for box.Run outlook in compatibility mode
  4. Select Windows 7 from the drop-down list.
  5. Now, check the Run this program as an administrator box.
  6. Click OK and try running Outlook again.

That should be enough to get you going. On the other hand, if the problem is persistent, make sure to continue with the listed steps.

Editor’s Note: This article continues on the next page with additional solutions to fix this Outlook issue. If you want to read more about Outlook, check out our collection of guides.