Why is my computer not authorized on iTunes?

Matthew Adams
by Matthew Adams
Windows & Software Expert
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FIX: Computer is not authorized on iTunes

  1. Log Out of iTunes
  2. Check What User Account Purchased the Media File
  3. Deauthorize Computers Linked With iTunes
  4. Delete the SC Info Folder
  5. Reset User Account Controls
  6. Reinstall iTunes

To play and sync media content in the iTunes media player, you need to authorize a Windows desktop or laptop for an Apple ID. Some iTunes users have stated that computer not authorized error messages pop up when they try to play or sync media content with the media player. Those error messages pop up for some users even when they’ve already authorized an Apple ID with the Authorize This Computer option on the Store menu. Consequently, they can’t play or sync selected music or video in iTunes.

Fix iTunes Keeps Asking to Authorize Computer When Syncing

An iTunes not authorized error message might be due to the Apple ID you’re signed in with, corrupted SC Info folder or having too many PCs or Macs already authorized. Thus, there are a few resolutions that might fix the issue. Check out some of the resolutions below if you need to fix the account not authorized error for the Windows iTunes media player.

1. Log Out of iTunes

First, try logging out of iTunes so that you can then sign in again. To log out, open the media player’s library, click Account and select the Sign Out option. Then click Account > Sign In, and enter your Apple ID to log back in.

— RELATED: How to fix iTunes crashes in Windows 10, 8

2. Check What User Account Purchased the Media File

Note that iTunes might request authorization when you select to play DRM media files that weren’t purchased with the Apple ID you’re signed in with. Thus, somebody else who also utilizes iTunes on the same laptop or desktop might have purchased media content with a different Apple ID than the one you’re logged in with. Or you might have downloaded DRM media content with another ID yourself. If so, you’ll need to sign in with the account ID that the music was purchased with to play it. This is how you can check what Apple ID purchased the media content.

  • Open the iTunes media player.
  • Select the music (or other media content) you need to check the Apple ID for in the Library.
  • Click Edit and select Get Info on the menu.
  • Then click the File tab, which includes the Apple ID for the person who obtained the media content to the right of purchased by. That’s the Apple ID you need to sign in for and authorize your desktop or laptop to play the music with.

3. Deauthorize Computers Linked With iTunes

You can only authorize a maximum of five PCs for your Apple ID. Thus, you can’t authorize a computer if you’ve already authorized the maximum number of PCs for your iTunes account. As such, reauthorizing desktops or laptops for an Apple ID might fix the issue. This is how you can deauthorize all computers for an iTunes account.

  • First, open iTunes and sign in with your Apple ID if required.
  • Click Account and select View My Account on the menu.
  • Input your password and press Enter to open an Account info page. There you can scroll to Apple ID Summary that tells you how many computers you’ve authorized to play media content.
  • Press the Deauthorize All button on the right of the summary.
  • Then restart the iTunes media player.
  • Click Account and Account Authorizations to expand a submenu.
  • Select the Account Authorization option to authorize the PC for Apple ID.

— RELATED: How to fix the iTunes exe bad image error in Windows 10

4. Delete the SC Info Folder

The iTunes computer not authorized error can be to due to a corrupted SD Info folder. Thus, deleting that folder can potentially fix the issue as iTunes will then recreate SD Info. This is how you can erase the SD Info folder in Windows 10.

  • Press the File Explorer button on the taskbar.
  • Then click the View tab shown in the snapshot directly below.

  • Click the Options button to select Change folder and search options.
  • Select the View tab on the Folder Options window that opens.

  • Select the Show hidden files, folders and drives option.
  • Click the Apply button, and select OK to close the window.
  • Enter this path in File Explorer’s folder path bar: C:/ProgramData/Apple Computer/iTunes.
  • Select the SD Info folder there, and press the Delete button.
  • Then restart the Windows OS.
  • Thereafter, you’ll need to authorize the computer for your Apple ID again as you erased the SD Info folder.

5. Reset User Account Controls

  • Resetting the User Account Controls in Windows might also fix some iTunes authorization issues. To do that in Windows 10, right-click the Start button and select Run.

  • Then enter ‘UserAccountControlSettings’ in Run and press Return.
  • Move the bar slider to Never notify.

  • Press the OK button.
  • Click Yes to confirm.
  • Thereafter, restart your desktop or laptop; and open the User Account Control Settings window as before.
  • Drag the slider up the bar to turn UAC back on. You can also leave the UAC off if you wish.
  • Click the OK button.

— RELATED: Fix: Antivirus blocking iTunes on Windows 10

6. Reinstall iTunes

Some users have also stated that they’ve fixed not authorized error messages by reinstalling iTunes. That will ensure you have the most update version of the media player. You can reinstall iTunes in Windows 10 as follows.

  • You can fully uninstall iTunes and its related components with CopyTrans Drivers Installer. Click the Download button for CopyTrans Drivers Installer on this webpage.
  • Then you’ll need to extract CopyTrans Drivers Installer by opening its ZIP file in Explorer, clicking Extract all and selecting a path for the extracted folder.
  • Open CopyTrans Drivers Installer from the folder you extracted it to.

  • Select all the iTunes component check boxes there, and press the Uninstall button.
  • Restart the Windows OS after uninstalling iTunes.
  • Press the Get button on this webpage to download iTunes. Then open the iTunes setup wizard to install the software as covered in this post.

Those are a few fixes that will probably resolve most iTunes computer not authorized error messages. Note that most of the above resolutions might also fix not authorized issues for the Apple Mac iTunes software along with its Windows counterpart.


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