FIX: Person who bought this needs to sign in Xbox error

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Person who bought this needs to sign in Xbox error
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Many Xbox One users encountered The person who bought this needs to sign in or Sign in with the account that purchased the game errors on their console. Here’s how one user described the problem on the Microsoft Answers forum:

ok so i bought a couple digital download games on my account, i also have 2 other accounts on that xbox and they can’t play without me being signed in. i have another xbox for my self and my brother uses that one that is having problems and he wants to play while I’m playing but can open the games up unless I’m signed in. how do i fix it to where i don’t have to be signed in… is there any way possible?

These types of errors will prevent you from running certain games, and in today’s article, we’ll try to help you fix these problems once and for all.

How can I fix Sign in with the account that purchased the game Xbox error?

1. Check the status of Xbox Live services

xbox live status xbox error the person who bought this needs to sign in

  1. Open your browser and check the status of Xbox Live Services.
  2. If any Xbox Live service is having issues, that is the likely cause of the error.
  3. Problems with services are related to Xbox Live servers, so you’ll just have to wait for Microsoft to fix the issue on their end.

2. Restart your console

xbox error sign in with the account that purchased the game power cycle

  1. Press and hold the Power button on your console for 10 seconds.
  2. Once the console turns off, disconnect it from the power outlet.
  3. Keep it disconnected for a minute or two.
  4. Connect it to the power outlet again and turn it back on.

Did you know you can turn your Xbox into a home PC? Read this guide to find out how!


3. Restart your router

restart the router sign in with the account that purchased the game

  1. Locate the Power button on your router and press it once to turn the router off.
  2. Once the router is off, leave it like that for 30 seconds or so.
  3. Press the Power button again and wait for the router to boot.
  4. Once the router boots, check if the problem is still there.

4. Set the console as the home console

power cycle your xbox xbox error the person who bought this needs to sign in

  1. Make sure you’re signed in to the account that has the gaming license for the game you’re trying to run.
  2. Press the Xbox button to open the Guide and choose System.
  3. Navigate to Settings > Personalization and choose My Home Xbox.
  4. Now select Make this my home Xbox.
  5. Sign in with the account that’s giving you this error and check if the issue is still there.

5. Log out of your profile and log back in

log out and log back in xbox error sign in with the account that purchased the game

  1. Open the Guide and select Sign in > Switch profile.
  2. Now log out of your profile.
  3. Press the Xbox button again and choose Sign in.
  4. Select your account again and log in.

There you go, few quick and easy solutions that might help you with The person who bought this needs to sign in and Sign in with the account that purchased the game errors on your Xbox One.

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I have tried everything but it still comes up with the same result. All of my connection are good, and I have not changed the home xbox since the time I got it.

the same thing is happening to me too. My brother is wanting to play together while I’m on another console, but it’ll kick him off if i try to play and says that he has to log onto my account (the owner of the game) to play.

We had the same issue with my kids both trying to play Fortnite at the same time on different Xbox’s. The trick is to start one game with me and Kid1 logged in to Xbox One. Once the game starts up, Kid1 logs me out, and just leaves herself logged in and proceeds with the game. Kid2 on the Xbox SX logs in with me and him logged in and starts the game without receiving the error message. It works since I (parent account) am only logged in on one console.