PlayStation Accounts Are Reportedly Being Hacked Through Support Loophole

Out of nowhere, PlayStation users now have a new reason to worry, it goes far beyond the usual PSN outage complaints. Over on X, we’ve come across multiple user reports claiming that PlayStation Network accounts are allegedly being hijacked through Sony’s own account recovery process. Not to mention, the situation is already making community worry more than ever.

PSN users are reportedly being targeted by hackers

The discussion exploded after former IGN Editor, Colin Moriarty, revealed on X that his own PSN account had been hacked (via Insider Gaming). According to Moriarty, another affected user reportedly warned him days earlier that attackers already had his information and planned to target his account next. Unfortunately, that warning apparently turned out to be accurate.

As shared by multiple users online, the alleged workaround sounds worryingly simple. Reports claim attackers only need a public PSN ID alongside a piece of older transaction information linked to the account. After that, hackers reportedly contact Sony support, provide the details as proof of ownership, and then request an email change linked to the account.

What’s making the situation even more alarming is that users claim the process can reportedly bypass two-factor authentication entirely once the account email gets swapped. As of now, Sony hasn’t publicly responded to this reported security loophole.

Some users are now advising players to remove their PSN IDs from public social media bios, especially if they’re linked to prominent gaming profiles or older transaction history that may have leaked elsewhere online. This comes at a time when Sony is already dealing with backlash around rising PS Plus subscription prices and renewed exclusivity debates.

All that said, the good news is that some people from within the company have escalated the matter. We’ll let you know if we hear anything from Sony regarding this.