Many people reported that their printer fails to print with the following error “Printer cannot be contacted over the network”. This issue affects those printers that are added as a network printer.
If you are also dealing with this issue you can try out one of the following troubleshooting tips to get rid of this error.
What to do if Printer cannot be contacted over the network
1. Remove the Printer and Add it Again
- Navigate to the Start menu, search for Control Panel and open it.
- Once the Control Panel opens, choose View by Category option and navigate to the Hardware and Sound section. Click View devices and printers to open it.
- Right-click the printer that you want to remove from the Printers section. Select the Remove device option from the list and click Yes from the Remove Device dialog box.
- Navigate to the top and click Add a printer option available above the Devices section.
- Your system will now start looking for all the available printers. Click the one that you want to add and then click the Next button.
- Follow the instructions available on the screen to complete the installation process. Your printer will now appear again in the Printers section.
2. Enable certain services
- Press Windows Key + R key to open the Run dialog box. Type services.msc and click the OK button to directly open the Services tool.
- Look for the Remote Access Auto Connection Manager, Routing and Remote Access, Secure Socket Tunneling Protocol Service, Remote Access Connection Manager services from the list.
- Right-click on each of these services and click Properties.
- Check the Service status message to see if the service is started. Click the Stop button to stop it for now. Skip this step if the service is already stopped.
- Secondly, set the value of the Startup type option to Automatic, click the Start button to start the service again and click OK to save the changes. Repeat the same process for all the above-mentioned services.
- Your system might trigger the following error message as soon as you click the Start button.
3. Set up a Static IP Address
- Head towards the Start menu, search for Control Panel and open it.
- Once the Control Panel opens, select View by Category option. Click View devices and printers available under the Hardware and Sound section.
- Navigate to the Printers section, right-click the specific printer and select Properties.
- Printer Properties will open on your screen. Click the Ports tab and scroll down to find the entry similar to an IP address. Note down the address for future use.
- Open your web browser, type the IP address in the address bar and hit the Enter key.
- Now log into your printer’s network settings by typing the name of your printer and password when prompted.
- Select IP Configuration under the Networking tab and find an option titled IP Address Configuration or TCP/IP. Change its value from Automatic to Manual or Static.
- Type the IP address that you want to use for your printer and click Apply to save the new settings. Finally, reboot your system. The problem should be resolved now.
Feel free to try any one of these solutions and comment below the one that worked for you.