Fix QuickBooks internet connection errors in 6 easy steps

Madalina Dinita
by Madalina Dinita
Managing Editor
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fix quickboosk server connection errors

Quickbooks users have reported receiving various errors while trying to download the latest updates.

Error message Internet connection error. A connection with the server could not be established often prevents the update from  downloading.

Different factors have to be taken into consideration when talking about the inability to connect to the server.

In the guide below, we’ll be listing you a series of fixes that should allow Quickbooks to access the internet and install the latest update.

6 solutions for QuickBooks server connection errors

  1. Check the internet connection in QuickBooks
  2. Check if your subscription is active
  3. Allow QuickBooks connection through Windows Firewall
  4. Give Intuit’s URL the Trusted Website privilege
  5. Do a clean install of QuickBooks in Selective Startup mode
  6. Try to install or update QuickBooks Desktop Security Certificate

1. Check the internet connection in QuickBooks

Make sure that QuickBooks is granting access to the internet. To do so, you must follow the next steps:

  • Open QuickBooks > select Help in the menu bar > click Internet Connection Setup
  • Check to have Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet selected
  • Click Next > Done
  • Try to update and see if it works

2. Check if your subscription is active

Make sure to always have your subscription active. Tp do so, you need to follow these steps:

  • Restart your computer > open QuickBooks
  • Select Employees > click My Payroll Service
  • Click Account/Billing Information and make sure to have the payroll subscription set to Activecheck quickbooks status active
  • Close the window and see if QuickBook connects to the server.

— RELATED: 5 best VPN for QuickBooks

3. Allow QuickBooks connection through Windows Firewall

QuickBooks connection could be blocked by your firewall. Activate QuickBooks connectivity status by following these steps:

  • Press Start button and open the Control Panel
  • Click System and Security > select Windows Firewallwindows firewall

 

  • Under the Advanced settings > right click Inbound Rules > select New Rule
  • Under Programs click Next > choose This Program Path
  • Open QuickBooks file location > click Next
  • Select Allow the Connection > click Next
  • Make sure all the boxes are checked > click Next
  • Input a name for the new rule > click Finish
  • Follow the same steps for the Outbound Rules

4. Give Intuit’s URL the Trusted Website privilege

Inputting Intuit’s URL in the Trusted Website section of the Internet Explore could enable QuickBooks to connect to the server.

To compete these task follow these steps:

  • Open Internet Explorer > select Tools > click Internet Options
  • Open the Security tab > click the Trusted Websites icontrusted websites google chrome
  • Select the Sites button
  • Type in the Add this website to the zone box the next URL: *.intuit.com
  • Make sure to have the Require server verification (https:) for all sites in this zone box unchecked
  • Press Close > OK.

— RELATED: 7 best Windows 10 invoice software to use

5. Do a clean install of QuickBooks in Selective Startup mode

Uninstall QuickBooks and then reinstall it in Selective Startup mode to make sure third-party apps don’t interfere with the software.

To start your Windows in Selective Startup mode you need to follow these steps:

  • Press R + Windows buttons on your keyboard to open the Run box > type msconfig and hit Enter
  • In the general tab, choose Selective startup and Load system services
  • Open the Services tab > select Hide all Microsoft Services > select Disable allhide all microsoft services
  • Uncheck the Hide all Microsoft Services box
  • Make sure that the Windows Installer box is checked > click OK
  • After your Windows starts up, reinstall the QuickBooks app. Then bring your computer to its normal configuration by following these steps:
  • Press R + Windows buttons on your keyboard to open the Run box > type msconfig and hit Enter
  • Select Normal Startup > click OK
  • In the System Configuration window, choose Restart

6. Try to install or update QuickBooks Desktop Security Certificate

Make sure you have QuickBooks Desktop Security Certificate installed and up to date. Performing a check requires you to follow the next steps:

  • Right click QuickBooks Desktop icon > select Proprieties
  • Select the Shortcut tab > choose Open File Location > click OK
  • Go to QuickBooks app .exe file > right click on it and select Proprieties
  • Select the Digital Signatures tab > choose QuickBooks > Install Certificate
  • In the Certificate Import Wizard, check to have Current User set as the Store Location > click Next 
  • Select Next > Finish

We hope that you successfully implemented our proposed solutions. Let us know how they worked for you in the comment section below.

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