Razer Synapse is not detecting your headset? Fix it quickly

Vlad Turiceanu
by Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming from a solid background in PC... Read more
Affiliate Disclosure
  • If the Razer Synapse is not detecting the headset, you won't be able to use all headset's the advanced features.
  • If Razer Nari Ultimate is not showing up in Synapse, this can be a typical driver problem.
  • You will learn how to connect the Razer Headset to Synapse with our simple steps below.
  • You can use third-party like the one recommended by us to fix the driver with just a few clicks.
 
razer synapse not detecting headset
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Razer makes some of the most premium computer gaming peripherals, including awesome headsets.

It also offers the Razer Synapse software to the users. However, sometimes the Razer Synapse software may fail to detect the headset connected to the computer.

In this article, we have listed all the possible solutions to help you fix the Razer Synapse not detecting your headset in Windows.

How do I fix Razer Synapse if it doesn’t detect the headset?

1. Check for hardware issues 

  1. Disconnect the headset from your computer.
  2. Connect the Razer headset to a different computer that has Razer Synapse installed.
  3. Check if Razer Synapse detects the device.
  4. If the headset is not detected, you may have to contact the Razer support to get the device repaired or replaced.

The most frequent problem for this issue is a hardware glitch so check your headphones first for any potential malfunction.

If the headphone’s cable is faulty, you might also try a pair of Bluetooth headphones instead.


2. Run the troubleshooter

Run troubleshooter
  1. Press Windows + I to open Settings.
  2. Click on Update & Security.
  3. From the left pane, click on Troubleshoot.
  4. Scroll down and click on Bluetooth (This fix applies only for Bluetooth devices).
  5. Click the Run the troubleshooter button.
  6. Follow on-screen instructions and apply any recommended fixes.

We know that this might seem futile, but running the dedicated troubleshooter fixed the problem for many users so make sure you try it out.


3. Reinstall device drivers

device manager
  1. Press Windows Key + R.
  2. Type devmgmt.msc and click OK to open Device Manager.
  3. Expand the Audio inputs and outputs.
  4. Right-click on your Razer headset and Uninstall Device. Click Yes to confirm the action.
  5. Restart the computer, and Windows will reinstall the device driver.

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That is a pretty straightforward solution, but it doesn’t work all the time because after uninstalling the driver, Windows 10 will install a generic one.

You can also go to the manufacturer’s website and get the right driver for your headset but that takes a bit of time and skill.

Another, easier solution is to use a third-party software that will do that automatically for you with a minimum effort and time. The solution we recommend below is especially safe and fast.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system.There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.


4. Reinstall Razer Synapse

4.1 Check for updates

Razer Synapse not detecting keyboard
  1. Launch Razer Synapse if not already running.
  2. Expand the system tray and right-click on the Razer icon.
  3. Select Check for updates from the options menu.
  4. Razer will scan for any pending updates and install them.
  5. Relaunch Razer Synapse and check for any improvements.

4.2 Repair Razer Synapse 

Razer Synapse not detecting keyboard
  1. Press the Windows key, type control, and open Control Panel.
  2. Click on Uninstall a program.
  3. Select Razer Synapse and click on Change.
  4. Click the Repair button.
  5. Razer Synapse will scan the app for file corruption and fix them if required.
  6. Relaunch the app and check if it detects the headset.

4.3 Reinstall Razer Synapse

Razer Synapse not detecting keyboard
  1. Press Windows Key + R to open Run.
  2. Type appwiz.cpl and click OK.
  3. In Control Panel, go to Programs and select Programs and Features.
  4. From the list of installed programs, select Razer Synapse.
  5. Click Uninstall and then click Yes to confirm the action.
  6. Reboot the computer.
  7. Download the latest version of Razer Synapse from the Razer website.
  8. Run the installer and install the app.
  9. Connect your Razer headset to your computer and check the Razer Synapse detects the devices.

Razer Synapse won’t open or failed to start? Here’s how you can fix the problem!


The Razer Synapse not detecting headset issue usually occurs if you are running an outdated version of Razer Synapse. By following the steps above you should be able to fix this issue.

However, the issue can also occur due to other reasons, such as corrupt installation or hardware failure. If you have any other solutions for this problem don’t hesitate to leave us a note below.

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Frequently Asked Questions

  • Unfortunately no. Razer Synapse is designed exclusively to work with Razer peripherals, including the Razer headset.

  • If Razer Synapse is not working on your computer, check and install any pending updates and run the built-in Razer Repair tool.

  • It is not compulsory to install the Razer Synapse software for the peripherals to work, but if you want to get full access to customization options, then it is recommended.

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