FIX: Remote Desktop error 0x104 on Windows 10 [3 Steps]

Vladimir Popescu
by Vladimir Popescu
Managing Editor
Last update:
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  • To fix Remote Desktop error 0x104, start by checking some firewall settings.
  • To avoid Remote Desktop error 0x104, it's important that your device use the same network profile.
  • When getting the 0x104 error for Remote Desktop, running the system file checker might help.
  • There are always alternatives to any software app, and we have a recommendation in this case.
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A number of users have reported seeing the Remote Desktop error 0x104 on Windows 10. In some cases, the connection works only when both of the computers are very close to each other.

This can be an extremely frustrating problem, as many people around the world need to access their work servers remotely and they use this feature to collect or access data from the company they work at.

In some other cases, users that have tried connecting to their remote servers have also observed their Internet connection fails.

Because of all these reasons, in this article, we will explore some of the best methods to follow in order to fix this issue.

How do I fix Remote Desktop error code 0x104?

1. Check if port 3389 is open in your firewall

  1. Click the Cortana search box and type Remote settings.remote settings - remote desktop error 0x104
  2. Inside the System window, click on Remote Settings.
  3. Select the Remote tab and tick the box next to Allow remote connections to this computer.
  4. Type Control Panel inside your Cortana search box and open it.
  5. Choose System and security, then select Windows Firewall and click on Advanced settings.
  6. Inside the Inbound Rules tab, make sure Remote Assistance (RA Server TCP-In) is enabled.Remote assistance enabled - Remote dekstop error 0x104
  7. Inside Properties make sure port 3389 is open.
Note icon
Port 3389 needs to be open on both PCs that are using the Remote Desktop. In order to protect your PC from malicious users, be sure to open port 3389 only internally.

2. Check if all computers use the same network profile type

  1. Click on the network icon in your taskbar (near the clock).
  2. Connect to the network of your choosing and click on Properties.Network properties - Remote desktop error 0x104
  3. From the Settings window, select either Public or Private for all the PCs.
  4. Try to see if this fixes your issue.

3. Try an alternative app

Remote Desktop error 0x104

While this is only a workaround, you might end up giving up Windows’ built-in service. A dedicated remote desktop program ensures a more reliable connection to your PC thanks to the specific features it incorporates.

We recommend AnyDesk, a convenient program that lets you connect remotely to any PC. It supports native clients for all major operating systems, including iOS, Android, or Raspberry Pi.

The software can be used by both professionals and newbies, as it’s intuitive and easy to master. With AnyDesk you can collaborate with co-workers, transfer files securely, analyze remote access session data, send files for remote printing, and more.

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4. Run SFC scan in PowerShell (Admin)

  1. Press Win+X and select PowerShell (Admin).
  2. Type the following command and press Enter: /sfc scannowSfc scannow - remote desktop error 0x104
  3. Wait for the process to complete and check if the issue persists.

We would love to know if this guide helped you solve your issue. Please feel free to let us know by using the comment section below.

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Frequently Asked Questions

  • Making sure that computers use the same network profile type and running an SFC scan are great solutions. You should also check out this useful guide to fix problems when using the SFC tool.

  • There are quite a few confirmed solutions for this error. You can find them all in this dedicated article to fix Remote Desktop error 0x104.

  • This happens when you discover programs that seem suspicious, if your mouse is moving without your control or files are being actively controlled by an intruder. A specific error message might also appear.

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