Remote troubleshooting software allows people to access computers using the internet from a remote location. This is useful in such situations where multiple computers need to be managed, connecting devices for educational purposes, or for sharing files while giving presentations.
Having said that, this article is going to concentrate on one of the most important aspects of remote troubleshooting software, which is for support.
For anyone who has ever had to sit at home or at their office waiting for tech support, remote troubleshooting software is an extremely useful way to save time and money.
For people looking for an easier, quicker, and cheaper option than getting onsite support, here are the 5 of the best remote troubleshooting software for Windows 10.
Radmin 3 (recommended)
Provide internal remote support and fix problems immediately as if you were right in front of the remote PC.
Radmin was developed by Famatech’s and is one of the company’s most popular product. You can use this tool to access office computers from anywhere in the world.
However, even though it allows easy access to files, Radmin is primarily a remote control software for desktop and server management.
The remote troubleshooting software was first developed in 1999 and the company has been continuously developing and improving it since then.
It can also be used for system administration, making remote system administration easy and efficient for unattended computers and servers over a LAN or via the Internet.
System administrators can update software, troubleshoot PCs and servers, and switch off computers remotely.
As you can see, Radmin’s key features focus on three main areas:
- Remote support
- System administration
- Remote PC access
There is a 30-day free trial, which is always appreciated but unlike some of the other software listed below, there is no free option.
Famatech has some fairly impressive figures behind it as well. It has over 17 years of remote support software solutions market experience, and 18 million users worldwide.
While it is fair to say that the software is not loaded with features, Famatech’s Radmin is very good at doing the job it was primarily designed to do.
It is worth mentioning this tool is used by 40% of the Fortune 500 enterprises. These companies can’t all be wrong.
- Download Radmin 3 from the official website
If you are looking for an easy-to-use remote troubleshooting software, Mikogo is definitely one you should look at.
Some of Mikogo key features include:
- Desktop sharing with multiple participants
- Built-in VoIP for voice conferencing
- Switch presenter
- Remote keyboard/mouse control
- Recording and playback
- Multi-user whiteboard
Thanks to all these features, you can quickly fix your client’s technical issues.
- Download Mikogo from the official website
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To paraphrase the blurb on the website, Parallels Access RAS 16.5 remotely delivers applications and desktops to employees. It lets employees use applications, desktops and data from any device, and it is easy to deploy, configure, and maintain.
However, this doesn’t really do justice as to why Parallels Access is such a popular bit of software.
Where Parallels Access really comes into its own is its ability to change desktop apps to the same size as mobile apps. This is a real advantage for anyone who has ever tried to use traditional remote desktop software and found that the size of the desktop on the mobile device makes it almost impossible to use.
This feature is extremely useful if you use a tablet or phone to troubleshoot technical problems.
On a side note, another important feature of Parallels RAS is the reduction of the possibility of data loss or malicious activity. This helps organisations when it comes to adhering to data compliance including GDPR, which came into law on May 25, 2018.
Parallels Access key features include:
- Virtual Desktop Infrastructure
- Remote desktop services (RDS)
- Remote PC and hosted desktop infrastructure (HDI)
- Turbo.net containerization
- Microsoft App-V
With its ease of installation and use, especially with mobile devices, Parallels Remote Application Server is certainly worth considering for your remote troubleshooting software needs.
- Get now Parallels Access from the official website
Rescue by LogMeIn is one of its most popular products, and there are a lot of reasons why. Here are some of its features:
- Remote support
- Mobile support
- Video support (Lens)
- Integrations and Apps
- Administration and Reporting
- Customisation and branding
LogMeIn Rescue has a number of useful features One such feature is ‘Reboot and Reconnect’ which can be done even if the computer being worked on is unattended or in Safe mode.
Another extremely useful feature is ‘Remote Diagnostics’, which allows the remote user to get a summary of everything on a machine.
This feature works particularly well with another feature which allow the remote device to be accessed during periods of downtime — instance, lunch breaks or after work.
Find out more and download Rescue from their official website.
While FixMe.IT is not the oldest company to offer remote troubleshooting software, it may well be one of the least expensive. Additionally, you get quite a lot of features for your money.
Here are just a few of them:
- Multi-session handling
- Unattended access
- Drag-and-drop file transfer
- Share clipboard data
- Instant chat
- Whiteboard tools
- Perform administrative tasks
One of the best features that FixMe.IT has is its own support on the website. There are a plethora of articles, which makes working with the program so much easier.
FixMe.IT is a good alternative to the more advanced platforms above with more than enough features for most people’s needs.
This is not an extensive list and nor is it mean to be, but I hope it gives you some idea of the remote troubleshooting software that is available, not only for established businesses but also for the entrepreneur just starting out.
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