Remote Troubleshooting Software: 7 Best to Use in 2024

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Key notes

  • Choosing one of the best remote troubleshooting tools can be a daunting task with a variety of available options on the market.
  • Good software that offers remote access for troubleshooting services from anywhere in the world will need to have great system compatibility and good processing speed.
  • Being able to quickly navigate the software with a customizable and easy-to-use UI is very important, as no feature can be used if it can't be found efficiently.
What are the best remote troubleshooting tools for Windows

Remote troubleshooting software allows people to access computers using the internet from a remote location.

This is useful in such situations where multiple computers need to be managed, connecting devices for educational purposes, or for sharing files while giving presentations.

Having said that, this article is going to concentrate on one of the most important aspects of remote troubleshooting software, which is for support, but we can’t negate the importance of keeping safe from online threats as well.

How can the remote troubleshooting tools help me?

For anyone who has ever had to sit at home or at their office waiting for tech support, remote troubleshooting software is an extremely useful way to save time and money.

Even though in some cases, you can encounter issues with the remote software, these types of apps have become increasingly important considering most people work remotely at this point in time.

For people looking for an easier, quicker, and cheaper option than getting onsite support, here there is the best remote troubleshooting software for Windows 10.

What are the best remote desktop troubleshooting tools for Windows?

Parallels Access – The fastest tool

Parallels Access offers you quick access to troubleshooting tools that can be operated remotely, and all you need to do is download and install it on your system.

Where Parallels Access really comes into its own is its ability to change desktop apps to the same size as mobile apps.

This is a real advantage for anyone who has ever tried to use traditional remote desktop software and found that the size of the desktop on the mobile device makes it almost impossible to use.

This feature is extremely useful if you use a tablet or phone to troubleshoot technical problems.

On a side note, another important feature of Parallels RAS is the reduction of the possibility of data loss or malicious activity.

This helps organizations when it comes to adhering to data compliance including GDPR, which came into law on May 25, 2018.

Key features:

  • Virtual Desktop Infrastructure
  • Remote desktop services (RDS)
  • Remote PC and hosted desktop infrastructure (HDI)
  • containerization
  • Microsoft App-V

With its ease of installation and use, especially with mobile devices, Parallels Remote Application Server is certainly worth considering for your remote troubleshooting software needs.

Parallels Access

Take advantage of the great speed offered by the HDI infrastructure and other features of Parallels Access today!
Check price Visit website

Mikogo – Great all-rounder

If you are looking for easy-to-use remote troubleshooting software, Mikogo is definitely one you should look at.

Besides built-in VoIP services that offer crisp and clear voice conferencing, you will be able to take advantage of the scheduler and multi-user whiteboard, to offer top-of-the-range troubleshooting aid remotely.

Even though this software doesn’t have any encryption features, you can easily use a VPN with it, to cover this aspect as well.

This lightweight remote control software not only gives you good speeds because of its infrastructure but also great performance.

Key features:

  • Desktop sharing with multiple participants
  • Switch presenter
  • Remote keyboard/mouse control
  • Scheduler
  • Recording and playback


This lightweight but fast software enables you to quickly and efficiently offer remote troubleshooting support.
Free trial Visit website

Radmin 3 – Reliable for professionals

Radmin was developed by Famatech’s and is one of the company’s most popular products. You can use this tool to access office computers from anywhere in the world.

However, even though it allows easy access to files, Radmin is primarily a remote control software for desktop and server management.

The remote troubleshooting software was first developed in 1999 and the company has been continuously developing and improving it since then.

It can also be used for system administration, making remote system administration easy and efficient for unattended computers and servers over a LAN or via the Internet.

System administrators can update software, troubleshoot PCs and servers, and switch off computers remotely.

There is a 30-day free trial, which is always appreciated but unlike some of the other software listed below, there is no free option.

Famatech has some fairly impressive figures behind it as well. It has over 17 years of remote support software solutions market experience, and 18 million users worldwide.

While it is fair to say that the software is not loaded with features, Famatech’s Radmin is very good at doing the job it was primarily designed to do.

It is worth mentioning this tool is used by 40% of the Fortune 500 enterprises. These companies can’t all be wrong.

Let’s review some of its best features:

  • Provide internal IT support across your organization
  • Access your office computer, e-mail, and files from home or while on a business trip
  • Access unattended computers and perform server maintenance remotely
  • Control remote computer comfortably even on 3G connections
  • AES256-bit data encryption

Radmin 3

Easily access office computers remotely from anywhere in the world with this powerful and efficient software.
Check price Visit website

SupRemo – The most flexible

SupRemo is a cost-effective, highly secured, trustworthy, and reliable remote access tool that is great for tech customer support.

The software is cross-platform, available for Windows, macOS, Android, iOS, and even Linux. Therefore, you can connect any device, including phones, PCs, tablets, laptops, from anywhere in the world.

The app increases productivity, especially for those who work in customer support, having lots of features designed to make the interaction between the customer and the employee smooth and easy.

Additionally, you shouldn’t worry about security. SupRemo benefits from a strong security system that will protect your connection and keep your data safe while using it.

You can use the tool completely free of charge for non-professional and/or non-continuous use, but you can purchase it for these purposes at an affordable price, starting from 6$/month per user.

All the licenses allow unlimited installation to an infinite number of PCs. This means that you can use your license on multiple devices since what really matters is the number of simultaneous connections.

There’s actually no limit on endpoint or seats where to install the license.

That’s not all. Flexibility is their motto. The company offers quarterly or annual plans, depending on your company’s needs.

Still not convinced? Why don’t you try it out, since you get 21 days of a fully functional trial!

SupRemo’s main features will improve your workflow. Let’s take a look at them:

  • Integrated Chat for better interaction with the remote user through instant messaging
  • Encrypted connections provide secure data flow
  • The unattended access feature lets you access devices without needing permission
  • The Allowed ID feature lets only the devices you consider safe access your PC
  • File transfer between the connected PCs during the connection
  • Automatic Update keeps you up with the latest features and patches
  • Online Address Book that lets you share your SupRemo contacts between colleagues
  • Online Reports from all the connected devices
  • Remote printing lets you print documents stored on the remote device to your local printer
  • Full customization to make your interface suit your needs

Get SupRemo

Rescue by LogMeIn is one of its most popular products, and there are a lot of reasons why.

Besides great portability, the Rescue software offers good processing speeds, and also some very efficient tools that might be of help in your troubleshooting endeavors.

The seamless integration enables you to use the software on a variety of devices, and on a variety of operating systems.

LogMeIn Rescue has a number of useful features One such feature is Reboot and Reconnect which can be done even if the computer being worked on is unattended or in Safe mode.

Another extremely useful feature is ‘Remote Diagnostics’, which allows the remote user to get a summary of everything on a machine.

This feature works particularly well with another feature that allows the remote device to be accessed during periods of downtime — for instance, lunch breaks or after work.

Key features:

  • Remote support
  • Mobile support
  • Video support (Lens)
  • Integrations and Apps
  • Security
  • Administration and Reporting
  • Customization and branding

Get LogMeIn Rescue

FixMe.IT – Fast and reliable

While FixMe.IT is not the oldest company to offer remote troubleshooting software, it may well be one of the least expensive. Additionally, you get quite a lot of features for your money.

One of the best features that FixMe.IT has its own support on the website. There are a plethora of articles, which makes working with the program so much easier.

FixMe.IT is a good alternative to the more advanced platforms above with more than enough features for most people’s needs.

This is not an extensive list and nor is it meant to be, but I hope it gives you some idea of the remote troubleshooting software that is available, not only for established businesses but also for the entrepreneur just starting out.

Key features:

  • Multi-session handling
  • Unattended access
  • Drag-and-drop file transfer
  • Share clipboard data
  • Instant chat
  • Whiteboard tools
  • Perform administrative tasks

Get FixMeIT

AnyDesk – Great encryption

AnyDesk offers an incredible set of features that can be easily accessed and understood with its easy-to-understand and customizable user interface.

This not only de-clutters the main menu environment but also enables you to easily access the features that are needed.

Beyond good looks, this software offers unparalleled protection from third-party intruders by using TLS 1.2 encryption and RSA 2048 standard. This is a state-of-the-art privacy protection that fits this powerful software seamlessly.

To ensure that you’ll always be able to access the wide range of useful features AnyDesk has to offer, this software was designed with compatibility across systems, including macOS, Linux, Chrome OS, iOS, Android, and, of course, Windows platforms.

Optimized to work at great speeds while also not trading any other feature, AnyDesk is the software to have when in need of stable and powerful remote access software.

Key features:

  • International keyboard support
  • Can be used locally on in the cloud
  • User-friendly UI
  • Amazing processing speeds
  • TLS 1.2 encryption with RSA 2048 standard

Get Anydesk

This guide has presented you with a useful set of information that will enable you to choose remote troubleshooting software wisely.

No matter if you’re more interested in great processing speeds, or compatibility on a variety of platforms, this list covers them all.

Make sure to try out our top picks first, as they have been chosen because of their ease of use, adaptability, and number of useful features.

Feel free to share your thoughts on this subject by using the comment section found below.

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